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How to recover a lost login and password? How to recover a digital signature key

Thank you very much, Mikhail, everything was done promptly and most importantly it was clear to me... Since you and I found a common language. I would like to continue to communicate with you in the future. I hope for fruitful cooperation.

Olesya Mikhailovna - General Director LLC "VKS"

On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company further prosperity!

Guskova Liliya Ivanovna - manager. State Unitary Enterprise "SAP"

Thank you, Mikhail, very much for your help with the design. Very qualified employee +5!

Nadiya Shamilyevna - entrepreneur IP Anoshkina

On behalf of the AKB-Auto company and on my own behalf, I express my gratitude to you and all the employees of your company for the productive and high-quality work, sensitivity to client requirements and efficiency in the execution of ordered work.

Nasibullina Alfira - Senior Manager"AKB-Auto"

I would like to thank consultant Mikhail for his excellent work, timely and complete consultations. He is very attentive to the client’s problems and questions, promptly solving the most difficult situations for me. It's a pleasure to work with Mikhail!!! Now I will recommend your company to my clients and friends. And the technical support consultants are also very polite, attentive, and helped with the difficult installation of the key. Thank you!!!

Olga Sevostyanova.

Purchasing the key turned out to be very easy and even pleasant. Many thanks to manager Mikhail for his assistance. Explains complex and difficult-to-understand things succinctly, but very clearly. Besides, I called the hotline toll free line and submitted an application online, together with Mikhail. They made a key for me in 2 business days. In general, I recommend it if you are saving your time, but at the same time want to have an understanding of what you are buying and what you are paying for. Thank you.

Levitsky Alexander Konstantinovich Samara

Personal thanks to consultant Mikhail Vladimirovich for prompt consultation and work on expediting the receipt of an electronic signature certificate. During the preliminary consultation, the optimal set of individual services is selected. The end result is received immediately.

Stoyanova N.L. - Chief Accountant LLC "SITECRIM"

thanks for operational work and competent help! I was very pleased with the consultation!

Dmitry Fomin

Expert System LLC thanks consultant Mikhail for the prompt work! We wish your company growth and prosperity!

Sukhanova M.S. - AppraiserExpert System LLC, Volgograd

Thanks to the consultant, who introduced himself as Mikhail, for his efficiency in working with clients.

Ponomarev Stepan Gennadievich

Many thanks to consultant Mikhail for his assistance in obtaining the digital signature. For prompt work and advice on issues arising during the registration process.

Leonid Nekrasov

The company, represented by consultant Mikhail, does the impossible! Acceleration of accreditation in less than 1 hour! Payment upon delivery of the service. I thought this wouldn't happen. With full responsibility, I can advise you to contact the Center for Issuing Electronic Signatures.

And before sending the documents in the taxpayer’s personal account, they entered certificate password electronic signature, or, in simple terms, they signed our “tolmuts” with an electronic signature.

Somehow I lost sight of the fact that not everyone knows what it is. The topic is useful both for assistance in creating an electronic signature in your personal taxpayer account and for general education. Considering that many of my readers are pensioners - people of advanced age and not confident enough in communicating with, “I’ll sort everything out.”

First of all, let's figure out why an electronic signature is needed and what the password for the certificate is. Everything is simple here, just like a simple handwritten signature, it is needed to give any document legal force. But the simple one can be checked against the one in the passport and, at worst, a graphological examination of its authenticity can be carried out. But how to verify and check the electronic one? Everything is much more complicated here. But first, about the types and types.

Types and types of electronic signatures

I’ll say right away that there are not a great many species, but only two:

  • simple electronic signature;
  • reinforced;

Simple - this is a login and password. It confirms that it was sent by their owner. And nothing more. We are interested in the reinforced one. In addition to identifying the sender, it also confirms that the document has not been changed since signing and is equivalent to a piece of paper signed with a pen.

There are also two types of reinforced ones:

  • qualified electronic signature;
  • unskilled;

The tax office creates an unqualified enhanced electronic signature and it can be used in document flow only within the framework of the Federal Tax Service! But the use of a qualified signature is much wider, but to obtain it you must personally contact a certification center accredited by the Ministry of Telecom and Mass Communications of Russia. And this service is paid.

If you do purchase it, then you will have the opportunity to register with the tax authorities without going through the ordeal. And then log in using this very signature instead of your login and password when choosing this authorization method. By the way, and in too. And of course, sign everything possible for her electronic documents, including the tax office, of course.

This is followed by a general education program. If you are not interested in it, you can skip this section and scroll down. It already describes how to create an electronic signature in a taxpayer’s personal account and also about the password for the certificate. And I ask experts in the field of cryptography not to judge me harshly for some inaccuracies and simplifications in this opus.

Mechanism for sending documents signed with an enhanced electronic signature

It would be more correct to use the word algorithm instead of mechanism. But I will not frighten the main part of our audience - pensermen - with “abstruse” words. And don’t be alarmed, I’ll explain everything. So, how, for example, does Comrade Ivanov hand over signed documents to the Tax Office? Moreover, so that no one can read and replace them. In scientific language something like this:

First, Ivanov and the Tax Office generate public and private encryption keys. Then they exchange open ones among themselves. At the next stage:

  1. Ivanov encrypts the “message” with his private key and, as a result, it is signed.
  2. Next, Ivanov encrypts with the public key, which was previously sent to him by the Tax Service, what happened after completing point 1. Now no one outside will be able to read anything, even if they intercept it.
  3. After the Tax Service has received Ivanov’s “message”, it first decrypts it with its private key and sees Ivanov’s encrypted document there.
  4. This is where the Tax Office deciphers it using public key conveyed to her by Ivanov at the very beginning. As a result, Ivanov’s signature is verified.

And in the “worker-peasant” language of “appearances and passwords” it will be approximately similar to the following event:

First, Ivanov prepares a suitcase with a spare key and a paper with his own signed details, and a tax box also with a spare key. They go to the post office and send parcels to each other. Ivanov puts the key to the suitcase in a parcel post, and a paper with his details in a valuable letter and sends it separately. Tax office - a box by parcel and a parcel with one key, also separately.

Ivanov, having received the parcel and parcel, hides, for example, his signed document in a box and closes it with the key from the received parcel. He puts this secret box in his suitcase and also closes it with his own key. And then he sends this “matryoshka” by parcel to the Tax Office. He keeps the keys to the box and suitcase.

Why it is better to choose to store the key in the Russian Federal Tax Service system, I think you will not have any questions. If you have read the explanations, you will have noticed the undeniable advantages of this particular option.

After sending the request, a waiting window with a spinning circle appears. Sometimes it can linger for quite some time long time:

Then a window will appear informing you that the certificate has been successfully issued. Here you can open a window with your certificate by clicking on the “View certificate” link:


in the window that pops up after this, enter the password that you already entered twice at the very beginning and the “Next” button:


And in the next window, admire your certificate, look at these same details that are verified by the tax office when they receive documents from you. It looks something like this:


Error generating ES certificate

In the first time after the launch of the tax website, this was a fairly common occurrence. Then everything seemed to “settle down.” Now such “glitches” have begun to arise again. For example, I find out about this by looking at the traffic statistics of this blog. It is increasing sharply. And all due to the article you are reading now.

In this regard, I can only say that the issue here is most likely not with you or the password, but with the overload of the Federal Tax Service portal. This is especially evident in last days filing tax returns of organizations and other tax payments individuals. The lion's share of them usually occurs in the first quarter, that is, the beginning of the year.

So if the message “Error generating electronic signature certificate” appears on your monitor, don’t be too upset. Be patient and try this operation again. Better yet, come back to this another day. Perhaps the “glitches” will end by this time and you will be lucky.

What to do if you have forgotten the password to access the electronic signature verification key certificate

Don't be upset. Nothing wrong with that. This is not a password from the taxpayer’s personal account, if lost, you will have to visit the Federal Tax Service again. This is the case if you did not bother to set a code word to restore it by e-mail.

Everything is much simpler here. Pay attention to the bottom window there is a link “Revoke the current certificate”. Feel free to click on it and then create new certificate and you will have New Password:


of your time and in terms of cost savings. I'm not even talking about the fact that this is a more progressive stage in managing your affairs. And don’t be upset if you have lost the password to your digital signature certificate, you can always recover it.

Good luck to you! And see you soon on the pages of the PenserMan blog.

1. What is an electronic signature?

An electronic signature (electronic digital signature) is a requisite of an electronic document that makes it possible to establish the absence of distortion of information in an electronic document from the moment of its signing and to verify that the signature belongs to the owner of the electronic signature key certificate. The value of the attribute is obtained as a result of cryptographic transformation of information using the private signature key. An electronic signature is analogous to a handwritten signature. The use of electronic signatures in Russia is regulated by Federal Law No. 63-FZ of April 6, 2011.

2. How to create an electronic signature?

You can create your own electronic signature using the “Key Management” section of the main menu of the system if you have a code word, which you must indicate in the Client Questionnaire when visiting our office in person or during the process of opening an account online.

To create and use an electronic digital signature in the system, you must also sign an Agreement on the use of documents in electronic form at the company’s office or in another possible way.

3. How to change an electronic signature?

An electronic signature cannot be changed. However, you can create a new electronic signature key using the “Key Management” section of the system’s main menu. To do this you will need to enter your code word. After creating a new electronic signature key, your old key is cancelled.

4. How safe is it to use an electronic signature?

An electronic signature is almost impossible to forge. However, you must take some precautions. Keep the electronic signature key in places inaccessible to unauthorized persons! Do not give the key file and access password to anyone! If you have suspicions that your electronic signature key may be used by other persons, immediately notify the Company by phone: +7 812 635 68 65. The Client bears full responsibility for the safety of the electronic signature key and passwords.

5. I forgot my electronic signature key password, what should I do?

The electronic signature key password cannot be recovered. If you have forgotten it, create a new electronic signature using the “Key Management” section of the system’s main menu. To do this, you will need to enter your code word. After creating a new electronic signature key, your old key is canceled.

If you suspect that your electronic signature keys may have been changed by third parties, immediately notify the customer service department by phone. +7 812 635-68-65 to block access to your account and cancel your electronic signature key.

6. I forgot my code word, what should I do?

The code word cannot be recovered. We cannot send it to your email address or tell you over the phone. To change the code word, you need to come to one of our offices in person. Check again how you enter your code word. It must be entered exactly as you wrote it in the Client Questionnaire. Check the case of letters (small or capital) and keyboard layout (input language, etc.).

7. Computer requirements for signing documents with an electronic signature

On your computer, a component must be installed and enabled in the browser settings - Java Virtual Machine (JVM, virtual Java machine), which is needed to launch and operate applets (downloadable software modules) for generating keys and electronically signing documents.

With Microsoft Browser Internet Explorer Usually a Java machine is supplied from Microsoft - Microsoft VM. You can also install a similar component from SUN (SUN Java Virtual Machine browser plug-in), which can be downloaded from the SUN website.

After downloading the file double click mouse start the installation of the component. After the component is installed, you must restart your computer.

The service works correctly with components 3 of Microsoft VM version 5.0 and higher, as well as Sun Java browser plug-in version 1.4.2_03 and higher, 1.5.0 and higher, 1.6.0 and higher.

View information about installed component Java VM (and also enable/disable it) can be in the browser menu “Tools” -> “Internet Options” on the “Advanced” tab, in the window that opens, look for the section about VM (Microsoft VM or Java (Sun)).

The version of the Microsoft VM component can be viewed in the menu “View” -> “Java language window” (Java console), if the “Java console enabled” option is enabled on the “Advanced” tab.

If you have both Microsoft VM and Sun Java plug-in installed and enabled in your browser, then one of them must be disabled.

If you use a browser other than Microsoft Internet Explorer, we recommend choosing a browser installation package with Java or additionally installing a Java machine from Sun.

For users operating system Linux, we recommend installing a Java machine from Sun version no lower than 1.5.0, which can be downloaded from

Instructions for losing your key or password
(key replacement)

    If you lose an electronic signature key (hereinafter referred to as ES) protection device (smart card or USB token), you must immediately contact the bank service technical support by phone 8-800-100-67-00, or by local telephone numbers of your branch. To temporarily block an ES key, you must name the lock word specified at the time of registration in the Client-Bank system. Blocking using a block word is carried out no later than until the next business day. Next, you must submit documents and a new electronic key verification certificate no later than the next business day. If the lost key needs to be permanently blocked, then a written application for blocking the key is submitted;

    There are situations when the password is forgotten or was specified differently during registration. In such a situation, when logging into the “Bank-Client” system on the website, or when performing “Synchronization,” an “authentication error” occurs. You need to know that the password consists of at least 6 characters and is sensitive to layout and case (size of letters). You should try entering the password on a different keyboard layout and/or with the “Caps Lock” key enabled, that is, try 4 possible options layouts and letter sizes. There are programs that automatically switch the keyboard layout (Punto Switcher and so on), you need to make sure that they do not switch the layout when you enter the password. If you cannot remember the password, you need to change the ES key;

    If the ES key was blocked after 15 unsuccessful attempts to enter the password, you need to change the ES key;

    If the digital security device was protected by a PIN code and the PIN code is lost, you must purchase a new digital security device and obtain a new digital key on it.

Changing the key - payable service! You can find out about tariffs on the bank's website www. lanta. ru and by calling your department.

ATTENTION! Before starting registration, you must purchase an electronic signature protection device: USB token or smart card (these devices can be purchased at bank branches). To complete registration and further work, the following installed programs are required:

    Java-machine (latest version)/ru/

    Driver for ED protection device (When working in OSWindowsVista, Se7 enwith smart cards - no driver installation required). Link:

http s ://

There are 3 ways to pre-register a new key:

    Online on the bank server ( https:// ibank2. lanta. ru), by selecting the “Service for Legal Entities” item, in the window that appears, you must select “New Client”.

    Through the installed PC-Banking Client-Bank module. After starting the program and logging in, select “Settings” - “New ES keys” in the menu. Registration data is transferred to the bank server during subsequent synchronization.

    Directly at the NF JSCB "Lanta-Bank" (CJSC) in the Automation department (if you are unable to register yourself). In this case, you must contact the customer department to clarify the conditions. The service is paid. You must have with you:

    Data of the connected organization (TIN, account number, full name and passport details of the manager, contact phone number)

    Digital security device: USB token or smart card (these devices can be purchased at bank branches)

If you want to register permanently without visiting the bank additionally, you need to appear in person to the head of the organization with a passport and the organization’s seal.

Details about each of these methods can be found in the registration instructions. /reg.doc

Our bank only activates keys received on electronic security devices. This is done to ensure your safety (saving information and funds). If you receive the key “on disk,” activation will be denied.

The correctness of your organization's data entry is verified at the stage of certificate acceptance and final registration.

      name of the organization (must contain an abbreviation of the legal form)

    legal address (must contain at least the name settlement, street and house number)

    Checkpoint (if available)

    Date of entry into the Unified State Register of Legal Entities (USRIP)

    Key owner position

    Passport data: document name, series, number, date of issue, “issued by” (all these fields are filled in in strict accordance with the key owner’s passport)

If one or more of these details differ from the real ones (specified when opening the account), registration of the key will be denied.

Filling out certificates

The items marked in the picture (1, 2, 3, 4, 5, 6, 9) must be completely filled out (printed or entered manually) on the certificate. The 10th item “Note” is used for information about the service being received (“connection to the system”, “key replacement”, “second key”...and so on). The certificate must be signed: on the right is the signature of the key owner (the one specified in paragraph 9), on the bottom left is the signature of the head of the organization with a decryption and the seal of the organization.

Final registration

After completing the preliminary registration, you must complete the final registration within a month. Otherwise, your registration data will be deleted from the bank’s server, and you will need to register again.

For final registration, you must come to the bank office with the electronic signature verification key certificates (or its identifier, the organization’s seal in person to the manager with a passport).

If it is not the head of the organization who comes for final registration, the authorized person must have the client’s ID card with him and know its PIN code or power of attorney.

If the owner of the electronic signature key indicated in the certificate is not the head of the organization, he must appear at the bank in person, present an identification document and a power of attorney confirming the authority to manage the funds in the client’s bank account using an electronic signatures.

Completed certificates in duplicate must be submitted to any bank office in your city, to the service department legal entities.

For clients Novosibirsk branch In addition to certificates, it is necessary to submit a completed and signed application for connection to the Client-Bank system with the bank’s recommendations for reducing risks. The form can be downloaded from the link:

/ zayavlenie. doc

If you only have a key identifier, then to print a certificate at the bank you first need to present it, certificates will be printed using it.

No need to bring keys!

Upon presentation by the client filled certificates of the ES verification key and the necessary documents, the client’s ES keys are activated and the client is finally registered in the system.

After completing registration at the bank office (completion of registration occurs no later than the day following the acceptance of your certificate by the client department), the client can begin working in the “iBank2” system. When visiting the bank, the client receives a second copy of the certificate with the bank’s seal. You can start working in the system without picking up a certificate.

For help installing the iBank2 program, download the installation instructions from our website: /ust.doc

If you are unable to download instructions or have questions regarding registration, installation, and operation of the iBank2 system, then you can call the bank’s technical support service or ask them by e-mail:

8-800-100-67-00, iBank2@

For questions not related to technical support, you can contact the customer department of your branch.

Phone numbers of JSCB "Lanta-Bank" can be found at the following link: /kont.html

Publication date: 12/15/2015 12:46 (archive)

Currently, electronic document management is becoming the most common and convenient way for taxpayers to interact with tax authorities.

The benefits of electronic communication can be appreciated by users of the “” service (hereinafter referred to as “ Personal Area"), posted on the official website of the Federal Tax Service of Russia (). Functionality The “Personal Account” is very extensive: the service allows you to independently control calculations for property taxes; and also monitor the progress of the audit of declarations sent to the tax authority; view information on income submitted by tax agents in the form of 2-NDFL certificates; pay taxes, etc.

From July 1, 2015 to the Tax Code Russian Federation appropriate amendments have been made and electronic service“Taxpayer’s personal account” received official status information resource, which can be used for taxpayers and tax authorities to exercise their rights and obligations.

Users of the “Taxpayer Personal Account for Individuals” service have the opportunity to send tax documents (declarations) and information signed with an enhanced non-qualified electronic signature to the tax authorities. Only electronic documents signed with a non-qualified electronic signature are recognized as equivalent to paper documents signed with the taxpayer’s own handwritten signature.

You can obtain an electronic signature for interaction with tax authorities in electronic form absolutely free of charge through the “Personal Account” in the “Profile” section. The Federal Tax Service of Russia offers two options for storing a signature: the key to it is stored either on the user’s computer or in a storage facility protected by the tax service. The electronic signature verification key certificate is valid for one year. After the key certificate expires, the taxpayer must independently obtain a new certificate through the “Personal Account”.

The signature certificate can be used to sign and send to the tax authorities through the “Personal Account”: applications for the return and offset of overpaid tax; applications for benefits on land, transport taxes, and property taxes for individuals; notifications about selected tax objects in respect of which the benefit applies; messages about the availability of property and Vehicle; tax return in form 3-NDFL, supporting documents for it and much more.