Applied 

Letter to EIS technical support. UIS technical support in case of an error. Contact email

Instructions for creating an application in the UIS
In order to avoid fines for delays in posting data in the Unified Procurement Information System (hereinafter referred to as the UIS), it is necessary to record a failure in the operation of the official website. To do this, you must correctly contact technical support. Submit your issue request via one of three official communication channels:

  • by email: [email protected]

  • fax: +7 (499) 811-03-33 ;

  • via call center numbers: 8 (800) 333-81-11 .

The appeal includes:

When sending data, it is important that the letter contains the required information about the problem:

  1. Required request form.

  2. Run server detection EIS, add to the request the date, time the error was reproduced and the received server value.

  3. When contacting questions about the Official EIS website (in terms of 223-FZ) you need to generate a file dxdiag.

  4. Attention! If you contact support with any problem or error, you must attach screenshots ( screenshots) with actions that led to the problem or error, and screenshots ( screenshots) showing errors or problems, as well as a screenshot of the time zone.

  5. The completed form should be sent to: [email protected]

When filling out the request form, be sure to indicate:

1. Full name of the contact person– indicate the last name, first name and patronymic of the employee who encountered the problem and created the request.

2–3. Contact address Email, telephone and fax– indicate the details of the responsible employee.

4. TOFK, in which the digital signature was received – write down the official name of the territorial body of the Federal Treasury.

5. Name of organization– indicate the name of your organization exactly as in the UIS.

6. TIN of the organization (KPP)– write down the taxpayer identification number (TIN) that the organization was assigned upon registration with the tax office to which it is assigned. Also take the registration reason code from the organization’s registration certificate.

7. Organization code:

Unique Organization Account Number (UNR)

SVR code

8. The system in which the work takes place– indicate “44-FZ” or “223-FZ”. This mark determines whether it will be necessary to attach to the request additional file. If there is a failure in working with the procurement system through the Unified Information System under Law No. 223-FZ, create a file: dxdiag.

9. Type of appeal– in the request form there are four options to choose from:


  • consultation;

  • error;

  • complaint;
10. EIS functionality– select the option for the subsystem for working with the UIS from the list of possible ones:

44-FZ

223-FZ

Procurement Register

Procurement Register

Register of Schedules

Register of Agreements

Register of Bank Guarantees

Register of Procurement Plans

Consolidated List of Customers

Register of Procurement Regulations

Register of Reports

Information about the Organization

Register of Complaints, Inspections, Control Results

Directories and Reports

Register of Procurement Plans

FTP upload

FTP upload

Search in the Open Part of the UIS

Other

11. Date and time the error occurred, Moscow time– specify the date and time in the following format: day of week, day, month, year, hour: minutes.

12. Information about workplace parameters– indicate information about software from the options offered in the form:


operating system

Browser

Security version (CRYPTO CSP)

Antivirus

Windows XP or earlier

Internet Explorer 7 and earlier

2.0
Kaspersky

Windows Vista
Internet Explorer 8

3.0
Avast

Windows 7

Internet Explorer 9

3.6
Dr.Web

Windows 8

Internet Explorer 10

3.9
ESET NOD32

Windows 10

Internet Explorer 11

4.0
Norton

Other OS

Another browser

Other antivirus

Antivirus not installed

To find out Windows version, right-click on the “Computer” icon on the desktop. In the appeared context menu select Properties.

Internet version You will find Explorer if you click on the “About” button in the browser settings:

Information about installed version CRYPTO CSP and antivirus can usually be viewed in the taskbar.

13. Authority of the organization– record one of the following statuses:


  • "customer";

  • "authorized body";

  • “authorized institution”;

  • "specialized organization";

  • “control body in the field of procurement”;

  • “the body authorized to exercise control in accordance with Part 5 of Article 99 of Federal Law No. 44-FZ”;

  • “internal control body”;

  • “audit body in the field of procurement”;

  • “the body that places the rationing rules”;

  • “a body that establishes requirements for certain types of goods, works, services and (or) standard costs”;

  • “the body that develops standard contracts and standard contract terms”;

  • “a customer making purchases in accordance with Part 5 of Article 15 of Federal Law No. 44-FZ”;

  • “an organization exercising the customer’s powers to carry out procurement on the basis of an agreement in accordance with Part 6 of Article 15 of Federal Law No. 44-FZ”;

  • “a body authorized to maintain a library of standard contracts, standard contract terms”;

  • “body monitoring procurement”;

  • “the body for regulating the contract system in the field of procurement”;

  • “an organization that monitors compliance in accordance with Federal Law No. 223-FZ”;

  • “an organization that carries out conformity assessment in accordance with Federal Law No. 223-FZ.”
14. User permissions– take it from the “Registered users of the organization” page.

Possible options:


  • head of the organization;

  • organization administrator;

  • a person authorized to post information and documents;

  • a person who has the right to sign documents on behalf of the organization.
15. Certificate file (*.cer)– attach the archive with the file to the letter of request.

16. Short description appeals. For example, “Failure to place a purchase notice.”

17. Detailed description appeals– indicate in the application the exact sequence of actions, step-by-step screenshots, description system errors and suggestions for improvement.

18. Additional information– presence of problems with Crypto Pro CSP, recurrence of the problem among other users of the organization, reproduction of the error at another workstation or under another electronic digital signature, etc.

19. Register numbers of all notices/contracts with which errors occurred– if you contact us regarding problems with ordering procedures or contract information.
Instructions for defining a server.

For InternetExplorer versions 10 and earlier:

1. In the current session in personal account in the browser (Internet Explorer) on the “Tools” tab, select “Developer Tools” (F12 button);

2. In the window that opens, select the “Cache” tab - “View information about the cookie file”;

3. After completing these steps, the browser will display new inset with information about the cookie file in the form of a table. Information about the OOS server is indicated in the 3rd block from the bottom.

4. A screenshot of the table from the cookie file with information about the server, as well as the date and time the error was reproduced, must be attached to the request.

For InternetExplorer versions 11 :

1. Open Developer Tools (F12);

2. Select Network (Ctrl+4);

3. Click "Enable collection" network traffic(F5)";

4. Take the necessary steps to reproduce the error (developer tools can be closed);

5. Open developer tools (F12);

6. Select Network (Ctrl+4);

7. Select "DETAILS" (second line from the top);

8. Select "Cookies" (in the third line from the top);

10. Screenshot of a table from the cookie file with information about the server, as well as the date

and the time of reproduction of the error must be attached to the request.

How to confirm your time zone

To confirm the time zone you are working in, click on the time widget in the taskbar in the lower right corner of the screen. In the window that appears, select the item: “Change date and time settings.”

Save the image in jpeg format and attach it to your application letter.

Appeal to technical support Official website of the EIS

  1. Required request form below ( required fields marked * ).

  2. Attention! If you contact support with any problem or error, you must attach an archive of records with the actions that led to the problem or error, always identifying the server at the time the error occurred

  3. [email protected]

  1. Request form

№
Question
Answer

Full name* contact person (position)

[Enter Last Name, First Name and Patronymic]

Contact email*

[Enter your email address]

contact number(Fax)

[Enter contact phone number, fax]

Name of company*

[Enter the name of your organization]

TIN of the organization* (checkpoint)

[Enter your organization's Taxpayer Identification Number]

Organization code:

Unique Organization Account Number (UNR)

SVR code
[Organization code]

System in which work takes place*

[Select EIS system – 44-FZ or 223-FZ]

EIS functionality*

[Select UIS subsystem from the list]

Date and time the error occurred, Moscow time*

[Select the date the error occurred]

Information about workplace parameters*

[Select Operating System]

File certificate (*.cer) in archived form (attach to this form, or attach it as an attachment to the letter)

Detailed description of the request (record of the sequence of actions obtained using the utility psr.exe(see section IV), proposals for improving the system) *

In case of error: file with diagnostic information (see section II) or server definition while recording step-by-step actions.

In case of request for procurement procedures, information about contracts Necessarily indicate: register numbers of all notices/contracts with which errors occurred.

  1. Obtaining diagnostic information.
In case of technical errors When working with the System, the following information is displayed to the user:

On the displayed page, click on the “error description file” hyperlink to download the file with the error ID to your computer. Next, you need to contact the Organization that provides services for servicing UIS users, attaching a downloaded file with a description of the error to the application.


  1. Instructions for defining a server.
For InternetExplorer versions 10 and earlier:

1. In the current session in your personal account in the browser (Internet Explorer), on the “Service” tab, select “Developer Tools” (F12 button);

2. In the window that opens, select the “Cache” tab - “View information about the cookie file”;

3. After completing these steps, a new tab will appear in your browser with information about the cookie file in the form of a table. Information about the EIS server is indicated in the 3rd block from the bottom.

4. A screenshot of the table from the cookie file with information about the server, as well as the date and time the error was reproduced, must be attached to the request.

For InternetExplorer versions 11 :

1. Open Developer Tools (F12);

2. Select Network (Ctrl+4);

3. Click "Enable network traffic collection (F5)";

4. Take the necessary steps to reproduce the error (developer tools can be closed);

5. Open developer tools (F12);

6. Select Network (Ctrl+4);

7. Select "DETAILS" (second line from the top);

8. Select "Cookies" (in the third line from the top);

Example time zone screenshot:


  1. A record of a sequence of actions obtained using the psr.exe utility.
The utility allows you to automatic mode record user actions in the form of snapshots with parallel recording of actions.

To quickly launch the utility: press win+r and enter the command psr.exe into the window

(Start - Run).

To start recording, press Alt+A, to stop recording actions, press Alt+O, or click the corresponding button.

You can also add comments, to add a comment press Alt+C, the back area will darken and the comment window will be active.

After stopping recording, the utility will prompt you to specify the location for saving the archive with a listing of actions and full snapshots.

The finished recording file will be saved in mht format, which can be viewed using any browser. The finished file will be pre-packed in zip.


  1. The completed form should be sent to: [email protected]

Customers are required to post notices, documentation, protocols - all tenders on the official procurement website gov ru.

The official government procurement website is located at zakupki.gov.ru.

All tenders and government procurements are posted on the portal. The official website allows you to search for government procurement under Federal Law 44 and Federal Law 223 for free and download documentation. previous version government procurement website: old.zakupki.gov.ru. Gov.ru is the name of the domain of the Government of the Russian Federation (from the first letters of the English word government- government).

A convenient alternative to the government procurement website is the Tenderplan tender search system. Try FREE for 2 weeks

The official website Zakupki.gov.ru contains

  1. Procurement plans, schedules, information on their implementation
  2. Information about procurement and execution of contracts
  3. Lists of purchases from small businesses
  4. Register of contracts concluded by customers
  5. Library of standard contracts, standard contract terms
  6. Register of bank guarantees
  7. Register of complaints (to the Federal Antimonopoly Service), scheduled and unscheduled inspections
  8. Results of monitoring, audit and control

There is also a forum on the official website.

The main procurement portal for 44-FZ contains general sections of government procurement for 44 and 223-FZ, and separate sections for procurement plans, lists and registers for each federal law.Advanced search allows you to filter government procurement. You can select the federal law, procurement registration number, procurement method (type of tender).

The initial purchase price can be selected in rubles and other currencies. The official procurement website of gov ru supports searching by customer’s tax identification number, subject of the Russian Federation, as well as the place of delivery of goods, work or services. Besides keywords exclusions from the search are possible. The checkbox “taking into account all forms of words” displays all parts of speech of the search query in the results.

Registration on the government procurement website

The government procurement portal zakupki.gov.ru contains a section for Customers and a section for Suppliers, where registers, explanations, questions and answers are posted.

Since customers are required to post a lot of information on the official government procurement website, they need to obtain an electronic digital signature for bidding, register and gain access to their personal account. The registration procedure for customers is determined by order of the Federal Treasury.

Customers place tenders through the Unified Information System for public procurement. The official website is a public part of a single information system in the field of procurement. The official procurement website of gov ru connects customers, procurement participants and electronic platforms.

Each government procurement contains a notice, documentation, as well as a link to the electronic platform where the selection of a supplier or electronic bidding will take place. To participate in the tender, the supplier will need to be accredited directly to electronic platform. Leading trading platform from Sberbank, therefore accreditation to Sberbank-AST is the most popular.

Full access to information on the official gov ru procurement website and all ongoing tenders for suppliers is provided without registration - it simply does not exist.

Help and training in working with the procurement site

The official website for the procurement of gov ru under 44-FZ is constantly being improved. Changes and updates are made to it several times a week, and errors are corrected. During the routine maintenance The government procurement website is not working. Such periods can be up to two days (on weekends).

During routine maintenance, information is not available on the official government procurement website and only a stub can be seen.

If you experience difficulties working with the official government procurement website, we are ready to help you. Pass

Appeal to technical support Official website of the EIS

1. Must be filled out request form below (required fields are marked * ).

2. Run server detection UIS (instructions), add to the request the date, time the error was reproduced and the received server value.

3. When contacting questions about the Official Website of the EIS (in terms of 223-FZ) you need to generate a file dxdiag.

4. Attention! If you contact support with any problem or error, you must attach screenshots ( screenshots) with actions that led to the problem or error, and screenshots ( screenshots) showing errors or problems, as well as a screenshot of the time zone.

5. The completed form should be sent to: *****@***gov. ru

I.Request form

Question

Answer

FULL NAME* contact person (position)

[Enter Last Name, First Name and Patronymic]

Contact email*

[Enter your email address]

contact number(Fax)

[Enter contact phone number, fax]

TOFK where the digital signature was received

[Indicate the Territorial body of the Federal Treasury]

Name of company*

[Enter the name of your organization]

TIN of the organization*(checkpoint)

[Enter your organization's Taxpayer Identification Number]

Organization code:

Unique Organization Account Number (UNR)

SVR code

[Organization code]

System in which work takes place*

[Select EIS system – 44-FZ or 223-FZ]

Type of appeal*

[Select case type]

EIS functionality *

[Select UIS subsystem from the list]

Date and time the error occurred, Moscow time*

[Select the date the error occurred]

Information about workplace parameters*

[Select Operating System]

[Select Operating System]

[Select Operating System]

Authority of the organization

User Permissions

File certificate (*.cer) in archived form (attach to this form, or attach as an attachment to a letter)

Brief description of the request*

Detailed description of the request (exact sequence of actions, step-by-step screenshots, description of system errors, suggestions for improvement) *

Additional information at the discretion of the user (presence of problems with Crypto Pro CSP, recurrence of the problem among other users of the organization, reproduction of the error at another workplace or under another digital signature, etc.)

In case of contact regarding order placement procedures, contract information Necessarily indicate: register numbers of all notices/contracts with which errors occurred

II.Instructions for defining a server.

For Internet Explorer versions 10 and earlier:

1. In the current session in your personal account in the browser (Internet Explorer), on the “Service” tab, select “Developer Tools” (F12 button);

2. In the window that opens, select the “Cache” tab - “View information about the cookie file”;

3. After completing these steps, a new tab will appear in your browser with information about the cookie file in the form of a table. Information about the OOS server is indicated in the 3rd block from the bottom.

4. A screenshot of the table from the cookie file with information about the server, as well as the date and time the error was reproduced, must be attached to the request.

For Internet Explorer versions 11 :

1. Open Developer Tools (F12);

2. Select Network (Ctrl+4);

3. Click "Enable network traffic collection (F5)";

4. Take the necessary steps to reproduce the error (developer tools can be closed);

5. Open developer tools (F12);

6. Select Network (Ctrl+4);

7. Select "DETAILS" (second line from the top);

8. Select "Cookies" (in the third line from the top);

10. Screenshot of a table from the cookie file with information about the server, as well as the date

and the time of reproduction of the error must be attached to the request.

III. If your request concerns work issues Official website of the EIS (in part 223-FZ), then after filling out the request form you will need the file " dxdiag", which can be saved like this:

1. Call the command line (Start - All Programs - Accessories - Command Prompt);

2. B command line run dxdiag command;

IV.Screenshots For convenience, step-by-step actions can be attached to the request form file below.

Example time zone screenshot

V. The completed form should be sent to: *****@***gov. ru

Request form to the technical support service of the Official EIS website ( [email protected])

№
Question
Answer

Full name contact person, position

Contact details(telephone, email, fax)

Territorial body of the Federal Treasury where the digital signature was received

  1. Organization details ( Name, TIN, checkpoint);

  2. Organization code in the Consolidated List of Customers ( SDR)
Name:

SDR:


Description of the appeal.

  1. Specify By which one law appeal

  2. Specify the type of request (question/suggestion/problem);

  3. Function of the Official Website of the EIS (what function of the Official Website of the EIS did the user try to use, what actions did he want to carry out?);

  4. Brief description of the request

Date and time the problem occurred

User workstation parameters (name operating system, Internet browsers and their version numbers, version number of Crypto Pro CSP, antiviruses)

    1. Authority of the organization;

    2. User permissions;

    3. user login(to enter the EIS LC);

    4. file certificate (*.cer) in archived form

Detailed description of the request (screenshots, exact sequence of actions, description of system errors, suggestions for improvement).
Attention!

If you contact support with any problem or error, you must attach screenshots ( screenshots) with actions that led to the problem or error, and screenshots ( screenshots) with the manifestation of an error or problem


Sequencing:

Additional information at the discretion of the user (presence of problems with Crypto Pro CSP, recurrence of the problem among other users of your organization, etc.)

In case of requests regarding order placement procedures and contract information, additionally indicate:

  1. Notice number for published notices or contract number for a published contract.
(19-digit registration number);

  1. Subject of the contract (only if the notice is not published);

  2. How to place an order;

  3. Type of information to be published (notice, change, clarification, refusal to place an order, protocol for opening envelopes, etc.);

  4. Date of publication of information or planned date of publication of information);
1)

Server definition and playback time:

To do this, in the current session in your personal account in the browser (Internet Explorer), on the “Service” tab, select “Developer Tools” (F12 button), then, in the window that opens, select the “Cache” tab - “View information about the cookie file” "

After completing these steps, a new tab will appear in your browser with information about the cookie file in the form of a table. To determine, you will need information from the 3rd block from the bottom, example:


NAME

ROUTEID

VALUE

.pri03

Date and time the error was reproduced:
EIS server:

If your request concerns work issues Official website of the EIS in part 223-FZ, then after filling out the request form you will need a file that can be saved as follows:


  1. Open the command line (Start - All Programs - Accessories - Command Prompt);

  2. On the command line, run the dxdiag command;

  3. Press “Enter”;

  4. Save to file (by clicking on the “Save all information” button).

Dear users, be careful! In bold elements are highlighted without which a full analysis of the appeal is not possible, and, therefore, an additional request for information will be required.

The completed form should be sent to: [email protected].

Screenshots For convenience, step-by-step actions can be attached to the request form file below.