Charging device 

Telephone company motive. Tariff plan "mobi gsm (q)". Call the contact center from any operator number

Often, a subscriber, having chosen a certain tariff, becomes attached to it and may not change it for years. Just communicating, using the Internet, replenishing their account, people little think about what exactly they are spending money on. Meanwhile, more and more profitable offer allowing you to save money without limiting yourself.

Tariffs will be an excellent solution for residents of the Sverdlovsk region cellular communications Motive. The main advantages of this operator are the absence of a monthly fee for outgoing calls, as well as a wide range of tariff plans. Each client will be able to choose something to their liking.

The most popular packages are “Instead!” For a small fee, they provide the opportunity to communicate unlimitedly both by phone and online.
In addition, Motiv offers tariff plans:

  • "All Russia";
  • "39";
  • "139";
  • "Second-by-second";
  • "Very simple ";
  • "NEXT FREE".

general information

Cost "Instead!" directly depends on the services and size you need free traffic. The price for it varies from 300 to 1800 rubles. For a minimum amount you will receive 4.5 GB of mobile Internet at maximum speed and unlimited calls within the region. For the maximum fee you will have access to 100 GB, unlimited access to social networks, uncharged night traffic.

The “All Russia” package costs 300 rubles/month. It provides 600 minutes, 600 SMS, 6 GB for free calls throughout Russia.

Tariff plans “39” and “139” are suitable for those who do not want to spend large sums, but want to get high-quality communication with family and friends. For just 39 rubles you get 1 hour of conversation to all numbers in the region. 139 will give you access to 200 minutes and SMS. In addition, the subscription fee includes 1 GB for comfortable communication in the Web space.

People who value their time will be interested in packages for calls without a monthly fee. Per second, “Very simple” and Next Free with payment of 3 kopecks/sec, 80 kopecks/min or 1.5 rubles/30 min respectively.
You can connect at service center or using simple Ussd commands:

  • “Instead!”: *114*171# (172, 173, 174, 175 for plans for 600, 900, 1200, 1800 respectively);
  • "NEXT FREE": *114*54# ;
  • “Per-second”: *114*67# ;
  • “Very simple”: *114*77# ;
  • "39": *114*70# ;
  • "139": *114*71# .

Now you know everything about the tariff plans of the Motiv operator and can choose exactly the one you need.

Every subscriber needs to contact the operator that provides communication services. After all, sometimes it can be problematic to solve a problem on your own and find an answer to a question of interest. This is especially true for cellular operators, about which there is little information, since they are not very widespread, unlike the main three providers mobile services. These include the “Motive” operator. How to call a contact center specialist and get the information you need? This is exactly what will be discussed in the current article.

How to call the Motiv operator?

The services of the company, the name of which is given in the title of this article, are used by subscribers in the following regions of the country: Kurgan region, Perm region, Yekaterinburg (plus region), Khanty-Mansi Autonomous Okrug, Yamalo-Nenets Autonomous Okrug. It is for them that the operator provides various channels for obtaining information on services. These may include: mobile communications, telephony, Internet. However, not all of the listed areas provide a full range of services. For example, in the Yamal-Nenets Autonomous Okrug it is currently impossible to use cellular communication services.

Helpline numbers

Subscribers in Yekaterinburg and the region can call the call center as follows:

  • From a Motive SIM card, a call is made when dialing 111 - the call is not charged;
  • from cards attached to other operators, you should call the number listed on the website, starting with the numbers 8-800 - you also won’t have to pay for such a call.

How to call the Motiv operator from other cities?

For subscribers of the Kurgan region, you should use the same numbers for dialing, however, as for users of services located in the Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug.

But for the Perm region the combination of numbers is indicated separately.

Calling the contact center from a landline phone

You can contact customer support, including landline phone. Just dial desired number and wait for the operator's response. Please note that calls to 8-800 are not charged, this applies to both calls from mobile phones and telephones fixed line. If a subscriber uses the services of another provider, for example MTS, then the question “how to call the Motive operator from another operator” will be relevant for him. In this case, you should also contact one of the indicated numbers.

How to call the Motiv operator from a mobile phone

You can send a request to the customer service department employees using: mobile number. In the event that the “Motive” connection is used, then three units are dialed, in all other situations - one of the numbers listed on the official website. Tariffing is carried out in accordance with the tariff plan. The exception is calls to 111 and 8-800.

Contacting support from roaming

When roaming, you should use a toll-free number, of course, if the subscriber is not a resident of the Perm Territory. After all, mobile communications are not provided for Perm residents, and as a result, there can be no roaming. Tariffing will not be carried out provided that the call is made from the territory of the country.

Another option for contacting support from roaming is the Internet. Next, we will tell you through which communication channels you can obtain the necessary information from the company’s specialists.

Please note that Internet use while roaming is charged differently than when you are in home region. Thus, you should only use it if the required option is activated or if you have local Internet (wired or Wi-Fi).

Service "Fox"

Before calling the Motiv operator, you can use the self-service service on the Internet on the operator’s official website. “Fox” - this is the name of the service from the Motiv company, which allows you to independently manage your number/ personal account. Once registered on it, you can perform any operations, connect and deactivate services, change tariff plans, view account information, etc. Subscribers using " Personal Area", we have already appreciated its convenience: you can get the necessary data from anywhere - you only need to have the Internet at hand.

Other options for obtaining account information

In addition to the above methods, you can also get answers to long-awaited questions and solve problems through:

  • office employees (during a personal visit to one of the salons - the full list is presented on the operator’s official website);
  • instant messengers “Whatsapp”, “Viber” (internet required, communication is free);
  • form feedback, which is offered for filling out on the operator’s official website;
  • “online consulting” service, which is also posted on the “Motiva” page on the Internet.

It is more convenient to resolve some issues by contacting the operator’s office in person - a list of all addresses available for visiting is indicated on the website. You should take your passport with you, which may be required if you are going to perform any actions on the client’s account.

For users mobile communications provided by the Motiv company, another service option is possible - through the WhatsApp and Viber messengers. In the online chat you can clarify your questions, send wishes and suggestions. You can get an answer quite quickly, literally online. To contact, you must add the customer service number posted on the company’s website.

The remaining two ways to contact customer service specialists involve visiting the operator’s official website on the Internet. When using the feedback form, you should remember that the waiting time for a response to such an application can range from several hours to several days.

If you need to clarify information more quickly, you should call the Motiv operator or use the online consultation form (you can also access it on the operator’s official page). for each region in which services are provided is presented above).

If such options for seeking help are unacceptable for the subscriber, then how to call the “Motive” operator was described earlier - you should use this information.

Conclusion

In this article, we talked about how to call the Motiv operator (Ekaterinburg, Khanty-Mansi Autonomous Okrug, Yamalo-Nenets Autonomous Okrug, Perm Territory and Kurgan Region) and described other ways to obtain information about the number and manage it. When solving some problems, options for remotely contacting a contact center are not always acceptable. You should check with the contact center about the possibility of solving the problem via telephone or Internet. It is quite possible that in order to get answers to questions you will have to drive up to the salon, taking with you the passport of the owner of the number.

You should also remember that when you are in roaming, you must contact a toll-free number starting with 8-800 - this will save time when solving the problem.

Mobile operators

Mobile operator Motiv is currently the largest regional operator in Russia. The geography of activity includes the Sverdlovsk and Kurgan regions, Khanty-Mansiysk and Yamalo-Nenets autonomous okrugs. The head office is located in Yekaterinburg. The owner is Ekaterinburg-2000 LLC, but it is impossible to say with certainty who actually controls this company.

Officially, the founders are three foreign companies, one of which is registered in the United Kingdom, and the other two in the West Indies, but it is generally accepted that the key owner is entrepreneur Vitaly Vasilyevich Kochetkov, who again officially owns 4% of the shares.

Story

The history of Motiv is connected with one of the three companies that were pioneers of cellular communications in the Urals Federal District.

Since 1995, Uralwestcom began operating, the network of which was based on NMT technology, a little later, in 1997, Uraltel entered the market, operating in the GSM standard, and the object of our interest will be the operator Yekaterinburg Cellular Communications, which used the DAMPS standard, which has been around since 1995.

The company did not yet have its own trademark; instead, it used the Beeline brand, announced two years earlier.

However, in 2002, VimpelCom began independent activities in the Urals Federal District, and Ekaterinburg Cellular Communications needed its own trademark.

The telecommunications group "Motiv" was created, which included, in addition to LLC "Ekaterinburg-2000", which was engaged in cellular communications and providing Internet access, three more companies:

  • LLC "European-Asian Highways" (intra-zone communications).
  • Mobifon-2000 LLC (satellite, international and long distance communication).
  • CJSC "Perm Telephone Company" (landline telephone service in the Perm region).
Around the same period, the creation began new network, operating in the GSM-1800 standard, since by this time the DAMPS format had become obsolete.

Competitors in this field are Uraltel and “”, which entered the market at the beginning of the 2000s and operated under the Utel brand.

By 2010, the license for the frequencies used by the DAMPS network expired completely, and the network ceased operation, but this did not create any special problems for Motiv. By that time, the subscriber base had reached two million people, which by regional standards is very significant.


In 2011, as a result of the competition, the operator became the owner of licenses to provide communication services in three more regions, albeit far from the most prestigious: Kurgan region, Khanty-Mansiysk and Yamalo-Nenets autonomous okrugs. Commercial operation of the networks began ahead of schedule - already in 2012 they began operating in all three regions.

A serious problem was the lack of licenses for 3G mobile Internet. During the relevant competitions, all frequencies went to members of the then “Big Three”, and the remaining operators were left out.

But a little later, its severity was smoothed out a little: Motiv received a license to use frequencies for 4G, and already at the end of 2014, mobile Internet started working in all regions of the operator’s presence.

In 2016, the general director of Motiv, Vyacheslav Yukhimovich, died untimely, and Alexei Gennadievich Artemasov, who had been working in the company since the early nineties, was appointed in his place and heads it at the time of writing.

In 2019, a cooperation agreement was concluded between the operator and the manufacturer of telecommunications equipment, within the framework of which new technologies will be introduced to increase the speed of work in LTE networks, preparations are being made for the introduction of the fifth generation mobile Internet and testing the redistribution of frequencies between 2G and 4G.

User reviews


In the “people's rating” of the popular resource banki.ru, the operator ranks eleventh.


Not a very impressive result, but the company follows almost immediately behind the Big Four.

Other large regional operators, which have their own networks, it seems, did not even make it into the top twenty, and most of the first positions in the ranking are accounted for by fresh MVNOs like , which are actively conducting advertising work with potential clients and have not yet managed to acquire a “collection” of haters.

48 reviews – again, not so little for a regional company. The average score is not particularly critical here - it is obvious that the negative will dominate.

It is not customary here, and probably throughout the world, to waste time thanking people for services rendered without appropriate motivation.

There are still a couple of positive reviews.



The first thing that attracts attention is the comparison with the “Big Four” in terms of imposing paid subscriptions, and clearly not in favor of the latter. I am especially guilty of this.

The coverage is also praised, at least in the Sverdlovsk region. How things are in Khanty-Mansi Autonomous Okrug or Yamal-Nenets Autonomous Okrug is still a big question.

But even in positive reviews there is a complaint about the lack of 3G internet and profitable roaming across Russia.

Now let's see what they say about Motiv Telecom that is bad.




There are many complaints about the poor quality of the mobile Internet.

The complaints mainly concern the speed and stability of the connection.

Several complaints about the company’s dishonesty towards its subscribers: write-offs, creating debts out of nowhere and other “fun” that small mobile operators love so much.




Like any self-respecting provider of telecommunications services, Motiv Telecom offers its subscribers equipment at fairly reasonable prices.

However, its quality often leaves much to be desired.



And although the company itself does not have production facilities and orders modems and routers in China, responsibility for similar situations after all, it lies right on top of her.

There were practically no reviews about Motiv Telecom on other Internet resources. But overall the picture is more or less clear. There are too many complaints about company fraud to ignore.

And again, not everything is in order with the speed of the mobile Internet.

But in any case, the operator is one of the largest players in the telecommunications services market in the Sverdlovsk region, and, importantly, has its own network.

And its subscriber base is more than solid by the standards of the second tier, although it does not even come close to the outsider of the Big Four - .

And although the company does not have any special prospects for growth, it is still taking certain steps with an eye to the future, clearly hoping to grab a piece of the next division of the pie - the distribution of licenses, now for 5G Internet.

Considering the persistent rumors about Vitaly Kochetkov’s connections with the leadership of the region, one can be almost sure: no takeover of the company will happen in the near future, even if the quality of its work drops significantly.

If problems or questions arise related to mobile communications or the Internet, users have a fair question about how to call the Motiv operator. There are several options for dialing the contact center - they will be discussed below. In addition, clients of this organization should remember that they can find out the necessary information about their account, as well as perform a number of actions, through an Internet service such as LISA. It will also be mentioned below.

How to call the Motiv operator from a SIM card that is serviced by them?

For existing clients of the previously mentioned operator, a single short number for consultations at the contact center. By dialing three 1s from your SIM card, you can chat with a support employee and receive the long-awaited answers. You don't have to pay to connect to this number - calls are free. It is important to take into account that you need to dial three units when the subscriber is in the territory served by the Motiv operator. The Greater Urals refers to such regions as Kurgan, Sverdlovsk, as well as two autonomous regions - Yamalo-Nenets Autonomous Okrug and Khanty-Mansi Autonomous Okrug. When located in these regions of the country, the subscriber can safely dial the number of the Motiv operator - 111. The call will be free.

Call the contact center from any operator number

However, it is not always possible to call from an operator’s SIM card, what should you do in this case? A separate number is provided that can be used to dial the contact center from any region of the country from any number. Thus, you can call Motiv either from a mobile number of any operator in the country or from a landline phone, and it’s completely free. You should dial the number 8-800-240-00-00. A similar option should be used by those wishing to call a support employee from a SIM card of the Motiv operator from any region (with the exception of regions related to the Greater Urals).

Contacting the contact center from a landline phone

For some cities, it is possible to contact the contact center using a city number. As for the cost of such calls, it should be clarified with the telephone company that services the client’s specific landline phone.

For cities such as Yekaterinburg, Krasnoturinsk, Nizhny Tagil, etc., it is possible to contact the contact center from landline phones. More information about which number should be used in each specific case can be found on the operator’s official website.

For calls from other cities of the Greater Urals, it is recommended to use a short service number - 111, if the call is made from the Motiv number (cellular operator) and 8-800-240-00-00 - for free calls from other cities of the country (from any numbers ).

How to call the Motiva operator for free?

Many clients are interested in this question, because they don’t want to spend money on communicating with a contact center operator. Commit free call You can dial 111 from your Motiv SIM card. Moreover, the subscriber must be located at this moment in the territory of the Greater Urals (this is where the operator discussed in this article provides its services). If you are in other regions, you must use different numbers.

Internet service for account management (LISA)

Before calling the Motiva operator, it is recommended to use the personal Internet service of subscribers (LISA). With its help, you can view the data of interest on your account, clarify which services are activated, disable unnecessary options, view expense data, etc. Access to the LISA functionality is available on the official website of the Motiv operator. The first time you will need to register by assigning a password to access your personal page. detailed instructions how this can be done is contained in the form for entering authorization data. Just follow the “Registration” link and fill out the information required by the system. In the future, login will be made using previously assigned data, which can be adjusted at any time, if necessary. If you lose your password, you can easily recover it - just follow the instructions that are posted on the authorization page of the service we reviewed earlier.

Conclusion

The current article examined how you can reach a specialist at the subscriber consultation center, and provided the number of the “Motiv” operator. For all questions related to mobile communications, Internet and telephony services that the client cannot resolve on his own, it is recommended to contact the support line. Please keep in mind that calls to numbers 111 and 8-800-240-00-00 are not charged. And the cost of connecting to a contact center specialist via direct (landline) telephone should be clarified with your landline service provider. To obtain information about the Motiv SIM card, you should specify the number, as well as the details of its owner.

The company operating under the brand "Bee Line"

trademark MOTIV.

LLC "Ekaterinburg-2000"(intrazone communication), Mobifon-2000 LLC(satellite, international and
Read completely

Cellular communications in the Sverdlovsk region began to actively develop in the mid-1990s.

Company "Ekaterinburg Cellular Communications", operating under the brand "Bee Line", was one of the main cellular operators in the region.

In 2002, Bee Line began independent activities, and Ekaterinburg Cellular Communications was forced to create a new trademark MOTIV.

In addition to the composition of the telecommunications group "Motiv" LLC "Ekaterinburg-2000"(cellular communications and Internet access) included LLC "European-Asian Railways"(intrazone communication), Mobifon-2000 LLC(satellite, international and long-distance communications), as well as CJSC "Perm Telephone Company", holding licenses to provide local services telephone communication in the Perm region.

The group’s activities also include organizing IP-VPN and outsourcing the Contact Center.

The leading activity of MOTIV is cellular communications.

Today, the Motiv operator has almost 2.5 million subscribers. At the end of 2013, MOTIV cellular communication services were used by 2,354,616 subscribers in the Sverdlovsk region, 21,064 subscribers in the Kurgan region, 25,479 subscribers in the Khanty-Mansi Autonomous Okrug - Ugra and 12,085 subscribers in the Yamalo-Nenets Autonomous Okrug.

The operator currently has 3,189 installed base stations GSM standard and 1,867 LTE standard base stations."Motiv" provides communications in the territory of 1,594 settlements, where 96% of the population of the Sverdlovsk and Kurgan regions, Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug live. The operator's licensed territory extends from the southern borders of Russia to the shores of the Arctic Ocean. Its area is 1.5 million km², which is comparable to the area of ​​4 Germany or 11 Greece. High speed mobile Internet 4G from the Motiv operator can be used by 91% of the population of the Motiv licensed territory, which is 6.5 million residents.

On April 19, 2011, the company won licenses of the GSM-1800 standard in the Kurgan region, Khanty-Mansi Autonomous Okrug - Yugra and Yamalo-Nenets Autonomous Okrug. According to the terms of the competition, during the first three years from the date of the decision to issue a license, the operator must cover all settlements, the population of which is 500 or more people. MOTIV was supposed to begin providing cellular communication services in new regions no later than May 2013. However, the operator arrived in new territories ahead of schedule. Thus, the network was launched into commercial operation in the Kurgan region on September 1, 2012, in the Khanty-Mansi Autonomous Okrug - on October 22, 2012, in the Yamal-Nenets Autonomous Okrug - on November 1, 2012. In September - October 2014, the fourth generation network was launched in test mode 4G LTE in all regions of presence. At the beginning of November 2014, the 4G LTE network was launched into commercial operation in all 4 regions of the operator’s presence.

Today Motiv is expanding its boundaries. Let us recall that in February 2016, at the Roskomnadzor auction, the Ural operator won additional frequencies for the development of the 4G network. This new LTE resource will allow us to strengthen our position in the “old” regions - improve the quality of communication and increase the speed of mobile 4G Internet by at least 2 times, as well as enter the market of the Tyumen region. In the future, the operator plans a gradual transition to VoLTE (Voice over LTE). This technology allows voice calls to be transmitted over a 4G network and guarantees high quality speech, instant connection and significant battery savings.