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“Center-South” service from Megafon. What is home region megafon Megafon central region phone

Toll-free Megafon support numbers for residents of all regions of Russia, addresses for logging into your Personal Account and contact details for the operator’s online technical support.

Single toll-free customer support number for subscribers of the mobile operator Megafon:

8800 550 0500 /

You can call for free help desk Megaphone from any mobile or a landline phone number in the Russian Federation.

How to call Megafon?

Calls to the Megafon 24-hour help and information center number 8800 55 00 500 are not charged for residents of all regions of Russia, including Moscow and St. Petersburg, and are paid by the operator. To call directly with an operator, wait until the system lists all menu items and then connects you with a call center consultant.

Megafon support service works for clients of all regions: Moscow region, St. Petersburg and the region, Central region, North-West, Far East, Siberia, Caucasus, Volga region and the Urals. operator Megafon?

To call the Megafon operator from another mobile operator (Beeline, MTS and Tele2) or landline phone, use the free phone number 8800 550 0500.

When calling from mobile phone connected to Megafon, for free communication with operator use short number help desk to connect to a technical support operator and receive information, instead of the toll-free number 8800.

Support number for calls from Moscow and abroad:

+7 926 111 0500

If you are in international roaming, calls to +7 926 1110500 will be free for you. For calls from Moscow and from foreign numbers, you can also use the number +7 495 507 7777. Please note that calls to specified number contact center are paid in accordance with the tariffs of your telecom operator. We recommend using the number +7 495 507 7777 for calls from abroad from phones of other operators cellular communication and city numbers outside Russia.

The subscriber service of the telecommunications company MegaFon advises clients on all issues related to subscriber service, changing and clarifying the tariff plan, setting mobile internet, connections and disconnections paid services and on other topics. To provide services, the hotline operator may need your personal passport data. For connection additional services Charges may apply in accordance with operator tariffs.

Personal account of a Megafon subscriber

To use the Megafon Service Guide Personal Account, select your region from the list below and follow the link.

Megafon's Internet customer service system "Service Guide" allows you to manage all services on your number: change the tariff plan, view details, connect services, top up your account and perform many other actions. When you use it for the first time, you must obtain a password to enter your “Personal Account”. To do this, follow the instructions on the main page of the personal account to register in the system.

Client's personal account available on the official website of Megafon Russia in your region. For detailed information about the rules for working with a subscriber’s personal account, please contact the support service for help and technical support 8800 550 0500 , free from any mobile or landline number in Russia (including phones of other operators). You can contact 24 hours a day.

Megafon online customer support

If you were unable to reach the Megafon help desk, send an SMS message! Free SMS messages in subscriber service companies can be sent to the number " Hotline by SMS" 0500.

Megafon help desk employees are always available to communicate with clients in the most popular in social networks: official Megafon groups In contact with, on Odnoklassniki and in Facebook .

In addition to accounts on Megafon social networks, the operator’s official micro-blog is available in a concise form for news lovers Twitter where all the latest news and helpful information for subscribers. The company's technical and educational blog on the popular Habrahabr resource is addressed to the most inquisitive and erudite clients.

Regions in which Megafon operates

Megafon GSM/3G/4G customer support works for the company's clients in the following regions:

Moscow and St. Petersburg, Republic of Adygea (Maykop), Altai region(Barnaul), Amur region (Blagoveshchensk), Arkhangelsk region (Arkhangelsk, Koryazhma, Kotlas), Astrakhan region (Astrakhan), Belgorod region (Belgorod, Stary Oskol, Gubkin), Bryansk region (Bryansk, Klintsy, Novozybkov), Republic of Buryatia ( Ulan-Ude), Vladimir region (Vladimir, Kovrov, Murom, Alexandrov, Gus-Khrustalny), Volgograd region(Volgograd), Vologda region (Vologda, Cherepovets, Babaevo), Voronezh region (Voronezh, Borisoglebsk, Rossosh, Liski), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Transbaikal region (Chita), Ivanovo region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad, Sovetsk, Chernyakhovsk, Baltiysk), Republic of Kalmykia (Elista), Kaluga Region (Kaluga, Obninsk), Kamchatka Territory (Petropavlovsk -Kamchatsky, Elizovo), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk, Kondopoga, Kostomuksha, Segezha), Kemerovo Region (Kemerovo, Novokuznetsk, Prokopyevsk, Leninsk-Kuznetsky, Mezhdurechensk), Kirov Region (Kirov, Kirovo-Chepetsk , Vyatskie Polyany), Komi Republic (Syktyvkar, Ukhta, Vorkuta, Pechora), Kostroma region (Kostroma, Bui, Sharya), Krasnodar region (Krasnodar, Sochi, Novorossiysk, Armavir), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan) , Kursk region (Kursk, Zheleznogorsk, Kurchatov), ​​Leningrad region (Gatchina, Vyborg, Sosnovy Bor, Vsevolozhsk), Lipetsk region (Lipetsk, Yelets), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia ( Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk, Apatity, Severomorsk, Monchegorsk, Kandalaksha, Kirovsk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod) Novgorod, Dzerzhinsk, Arzamas, Sarov), Novgorod region (Veliky Novgorod, Borovichi, Valdai), Novosibirsk region (Novosibirsk, Berdsk, Iskitim, Kuibyshev), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol, Livny , Mtsensk), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov, Velikiye Luki), Altai Republic (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov- on-Don, Taganrog, Shakhty, Novocherkassk), Ryazan region (Ryazan, Kasimov, Skopin), Samara Region(Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk, Vyazma, Roslavl), Stavropol Territory (Stavropol, Nevinnomyssk) , Tambov region (Tambov, Michurinsk, Rasskazovo), Republic of Tatarstan (Kazan), Tver region (Tver, Rzhev, Vyshny Volochyok), Tomsk region (Tomsk, Seversk, Strezhevoy), Tula region (Tula, Novomoskovsk, Donskoy), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk, Sarapul, Votkinsk, Glazov), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansiysk Autonomous Okrug - Yugra (Khanty-Mansiysk ), Chelyabinsk region (Chelyabinsk, Magnitogorsk, Zlatoust, Miass, Kopeisk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl region (Yaroslavl).

Changes are possible in the contact details and geography of the operator's presence, please check the latest information at 24/7 toll free phone Megafon hotline(mobile operator help desk) 8800 550 0500 or on the official resource www.megafon.ru. All information, multi-channel phone numbers and links are provided as of September 2018. Technical support and Megafon help desk work around the clock and seven days a week.

Free call to Megafon by telephone number 8800 550 0500 is guaranteed when the subscriber is on a mobile phone mobile communications within the territory of Russia. You can call the operator at any time of the day or night - the customer help service operates around the clock.

In order to control the quality of the consultations provided, conversations between Hotline consultants and subscribers may be recorded. All questions, including “” or, for example, “What is the number of the Megafon operator,” are promptly answered by support specialists via. All tariffs and contacts of Megafon Open Joint Stock Company are provided for informational purposes only and do not constitute a public offer.

Eight MegaFon branches unite all regions of Russia. The only exceptions are Crimea and Sevastopol. But, according to the company, work in this direction is underway. The company's branches are territorial associations of regions, territories and republics. It is a mistake to consider them a “home region”. Each branch is a separate structure in the company, has a central office and its own characteristics when setting prices for communication services.

Far Eastern branch

Trademark - "MegaFon - Far East". The central office is located in Khabarovsk.

Helpdesk phone number: +7 924 111‒05‒00 — free from anywhere in the world for subscribers of the Far Eastern branch.

Operates on the territory of Amur, Irkutsk, Magadan and Sakhalin region, Jewish Autonomous Region, Transbaikal, Kamchatka, Primorsky and Khabarovsk Territories, the Republics of Buryatia and Sakha (Yakutia), as well as the Chukotka Autonomous Okrug.

Caucasian branch

Trademark - "MegaFon - Caucasus". The central office is located in Krasnodar.

Helpdesk phone number: +7 928 111‒05‒00 — free from anywhere in the world for subscribers of the Caucasus branch.

Covers the territory of the Belgorod, Voronezh, Lipetsk, Rostov and Tambov regions, Krasnodar and Stavropol territories, the Kabardino-Balkarian, Karachay-Cherkess and Chechen republics, as well as the republics of Adygea, Dagestan, Ingushetia and North Ossetia-Alania.

Volga region branch

Trademark - "MegaFon - Volga region". The central office is located in Samara.

Helpdesk phone number: +7 927 111‒05‒00 — free from anywhere in the world for subscribers of the Volga branch.

Covers the territory of the Astrakhan, Volgograd, Orenburg, Penza, Samara, Saratov and Ulyanovsk regions, the republics of Bashkortostan, Kalmykia, Mari El, Mordovia, Tatarstan, Chuvashia.

Northwestern branch

Trademark - "MegaFon North-West". The central office is located in St. Petersburg.

Helpdesk phone number: +7 921 111‒05‒00 — free from anywhere in the world for subscribers of the North-Western branch.

It provides services in the Arkhangelsk, Vologda, Ivanovo, Kaliningrad, Kostroma, Murmansk, Novgorod, Pskov, Smolensk, Tver, Yaroslavl and Leningrad regions, the Nenets Autonomous Okrug and the Republic of Karelia.

Siberian branch

Trademark - "MegaFon - Siberia". The central office is located in Novosibirsk.

Helpdesk phone number: +7 923 111‒05‒00 — free from anywhere in the world for subscribers of the Siberian branch.

Operates in the Kemerovo, Novosibirsk, Omsk and Tomsk regions, Altai and Krasnoyarsk territories, the Republics of Altai, Tyva, Khakassia.

Capital branch

Trademark - "MegaFon - Moscow". The central office is located in Moscow.

Helpdesk phone number: +7 926 111‒05‒00 — free from anywhere in the world for subscribers of the Capital Branch.

Provides services in Moscow and the Moscow region.

Ural branch

The central office is located in Yekaterinburg.

Helpdesk phone number: +7 922 111‒05‒00 — free from anywhere in the world for subscribers of the Ural branch.

Operates on the territory of the Kirov, Kurgan, Perm, Sverdlovsk, Tyumen and Chelyabinsk regions, the Komi and Udmurt Republics, the Khanty-Mansiysk and Yamalo-Nenets Autonomous Okrugs.

Central branch

The central office is located in Nizhny Novgorod.

Helpdesk phone number: +7 920 111‒05‒00 — free from anywhere in the world for subscribers of the Central Branch.

Provides services in the Bryansk, Vladimir, Kaluga, Kursk, Nizhny Novgorod, Oryol, Ryazan and Tula regions.

Megafon employees developed the “Center-South” option. The package allows you to use mobile communication services in the central region of the country, at prices in your home region. The function applies to voice communications, SMS and the Internet.

There is a monthly fee for using this option. subscription fee. Funds are debited once a day. To clarify any questions you may have, you need to contact the operator - “0500”.

The service allows subscribers to use mobile communications at home region prices in the following areas:

  • Rostov;
  • Lipetskaya;
  • Voronezh;
  • Tambovskaya;
  • Krasnodar region.

For using the option, the operator deducts 1 ruble from the account daily. Therefore, you need to make sure that there is always money on your balance sheet.

The following reviews are often found on websites: “I have been using Megafon’s services for several years. I decided to take advantage of the option, but was refused. What could be the problem? The package is not connected only because there are some restrictions. The service cannot be activated on the tariff plan:

  • All inclusive L;
  • All inclusive VIP.

In other cases, problems with activation should not arise.

How to connect

Subscribers traveling to the southern region of the country can independently activate the “Center-South” option on Megafon. To do this you need:

  • Use the command “*105*232*3#”;
  • Login to personal account, and then activate the option in the “Services” section;
  • Call “0500”. The operator will explain in detail what needs to be done to activate the function.

If difficulties arise in connecting the option, it is recommended to visit the company’s office. After checking the passport, the consultant activates the package. Activation is free. The option will become available in 15 minutes.

How to disable

Customers who no longer need the option can deactivate it. For this it is recommended:

  • Dial the combination “*105*232*4#”;
  • Send an SMS with the text “2320” to the number “000105”;
  • Call the call center. The operator will help you disable the service.

There is no fee for deactivating the package. The function is deactivated within 10 minutes. After this, the subscriber will receive a text message notifying them that the package has been disabled.

Payment for the service

When going to the southern or central region, subscribers find themselves in a roaming zone. Therefore, sometimes a situation arises when it is not possible to top up the balance. In this case, you can pay for the service:

  • Bank card;
  • "Promised payment";
  • "Credit of trust."

If possible, you will need to top up your balance, otherwise the SIM card will be blocked.

Who is it suitable for?

The option will be of interest to subscribers who often visit the southern region of the country. The cost of calls in roaming becomes the same as in the home region. At the same time, the subscription fee is only 30 rubles per month. Clients traveling throughout the country can take advantage of alternative proposal « ». Detailed information You can check with the operator about the package - “+7 928 111-05-00”.

Each mobile operator has its own technical support service so that subscribers can receive any explanatory information if any questions arise. There may be problems with connection stability, questions arise regarding tariffs, different tariff plans, additional options and services. Technical support is always ready to answer all questions that interest users of their services. One of the most popular and well-known Russian operators in the mobile communications market. Megafon support service is available to absolutely everyone.

Many problems can be solved without calling a service consultant. For this purpose, the Megafon network has special self-service services, which already have answers to the most popular questions from subscribers. For example, if you use an option such as “Service Guide”, you can make detailed calls and get complete information on how and what the funds were written off for a certain period.

It is also possible to find out about subscriptions connected to the number, which are the reason for frequent debiting of funds from the subscriber’s account. Not all subscribers have the opportunity to use such options. Specialists can provide more detailed information.

Methods to call Megafon technical support

Megafon technical support is the operator’s unified help desk in all regions of Russia, without exception. As soon as questions or problems arise, you need to contact the operators by specific phone numbers. The telephone numbers of the Megafon support center are specified in the concluded contracts for the provision of communication services. Also, these numbers are indicated on packages with SIM cards:

  • 0500 – short number;
  • 8-800-550-05-00 - federal number.

Short number 0500 Only subscribers of the Megafon operator can use it. To contact 24-hour support specialists, you need to dial the indicated four numbers and press the dial button. After a certain period of time, the operator on duty will contact the subscriber and provide the necessary information. To hear the operator, you must use the voice menu service, the structure of which may change from time to time. But the answering machine will clearly show the way if you carefully follow its instructions.

Megafon support provides a voice assistant to help its clients automatic mode, whose number is 0505. Voice assistant may also help solve some problems. For subscribers located in home network, it is possible to send your request as an SMS message to the number 0500 . If this does not solve the problem, you need to call the operator. If the subscriber does not remember or does not know the technical support service number, the SIM card menu contains up-to-date information about the reference and information numbers of Megafon operators.

Megafon support numbers operate exclusively in all Russian regions without regional differences. If a subscriber bought a SIM card in Vladivostok, then he will be able to contact the operators using the reference number 0500. If the same subscriber ends up in Voronezh, then he can also use the same support phone number as in Vladivostok.

How to contact MegaFon support in roaming?

Being outside of Russia, quite often subscribers need to contact the help desk to solve their problems or clarify some details. A single telephone number was created especially for subscribers in roaming.

Megafon technical support phone number for roaming: +7-926-111-05-00 .

You can call the number from anywhere in the world, and for Megafon subscribers this call will not cost a penny - all calls are free. You will not be able to reach other help desk numbers - these communication channels do not work while roaming.

How to reach Customer Support Megafon from numbers of other operators

It is possible to call Megafon's help desk from other telecom operators. You can call from MTS, Beeline, Tele 2 numbers. For subscribers of these operators, the telephone number for communication is - 8-800-550-05-00 .

You can also use this number if you call not from mobile phones, but from landlines. Access to information and obtaining certificates and consultations can be done from absolutely any phone in Russia. Short dial number 0500 in this case it will be useless - only Megafon subscribers can call this number. It is worth noting that calling the number 8-800-550-05-00 paid and charged according to the operator's tariffs.

Using any communication services mobile operators, including Megafon, you may have noticed in the descriptions of tariffs, options, Internet and other services such a phrase as Home Region. Let's understand what it is and what to do if you are outside it.

Unfortunately, we have mobile operators have not yet reached the point where the same tariff plans and the same prices for calls, SMS and Internet traffic apply throughout the country. You can say that Europe has already had this for a long time, but what about that Europe? Each of its countries is comparable in size to one of our regions. Here we have Megafon and other operators and came up with such a trick as home region, and linked all their tariff plans, services and options to it.

Home region- this is the area where you connected your Megafon number. That is, for example, if you connected it in Moscow, Podolsk or Zelenograd, then your home zone is Moscow and the Moscow region (Moscow region), if in St. Petersburg or Vyborg, then St. Petersburg and the Leningrad region, and if in Ryazan, Ryazhsk or Kasimov - then Ryazan region.

Accordingly, all the descriptions that you read in your tariff plan will be valid only in the territory of this connection area, and beyond the aisles it will already come into force, about which you can read in more detail at the link - it’s about traveling both in Russia and abroad , and talks about how much money they will charge you for calls, SMS and access to the Internet, as well as how to avoid this.

Don't know which cities are included? All cities in your region. The division on the Megafon website into the Center, North-West, Volga region, South, Ural, Caucasus and so on is a convention; the boundaries of the home region still run along the border of your region, as shown by the geographical map (there may be errors on the border if inside the zone will catch a signal from a tower from another area).

Megafon outside the home region

What if you registered your number in one region, but are going to travel or live in another? There may be three options here.

  1. A short trip around Russia;
  2. Long-term residence in another city;
  3. Complete move to another city.

In the first case, you will not be on the trip for too long, and then return to hometown, and since you are not in danger of staying outside your home region for a long time, change the tariff plan completely or connect it altogether new number there is no point. But you can use suitable tariff options from Megafon. Here's an example of how you can save:

  1. Fell yourself like at your own home— with the option enabled, all calls, SMS and Internet outside the home region cost the same as at home (the only exception is the Crimea peninsula). True, you will have to pay 15 rubles a day.
  2. Crimea- the situation is the opposite, here at home rates you can only speak in Crimea.
  3. Everywhere Moscow- you can talk at home prices and send SMS throughout Central Russia - for residents of the capital.
  4. In Moscow, like at home- on the contrary, an option for guests of the capital, allowing you to talk and send MMS and SMS in Moscow, as if you were in your native region (your region).
  5. All Russia- not exactly home prices, but still free incoming calls and three rubles outgoing and SMS - this is better than nothing.

Most options are designed only for calls; Internet outside is already expensive - 9.9 rubles per MB, with the exception of special options for this or TP, which are valid not only at home, but also when traveling around the country.

If you are going to live in another city for a long time, then it makes sense to consider buying an additional SIM card, connecting it in the new city of residence, and setting the first one to forward incoming calls so that even those who do not know your new number can call you.

And finally, if you are planning to permanently move to live in another city, just buy a new SIM card and inform everyone from address book, with whom you will communicate, that you have changed your number. This can be done automatically using the “New Number” service.

Is it possible to change the home region for a Megafon number?

Unfortunately, this cannot be done. Each SIM card is initially assigned (this is sewn into its chip and assigned to a number) to a certain region of the Russian Federation, and it is technically impossible to change its home region. So move to another city, leaving your old number, and use communication services using it tariff plans you won't succeed.

The only thing you can do is to register a number with the same set of numbers (except for the first three, which contain the region number), if it is on this moment still free. In this case, you will have the number 8-960-XXX-XXXX instead of 8-920-XXX-XXXX (this is just an example), but changing it this way will only be useful for easier remembering of your phone number.

How to connect your home region

Depends on what exactly you are going to connect. By itself - it is installed automatically. But if you want home prices to apply outside your home region, then you can use various tariff options - they are available for minutes and SMS, as well as for Internet traffic. Above we have listed the most popular ones for traveling around the Russian Federation, and more full list Read the Internet options and packages of minutes and SMS for traveling around Russia in the Roaming section and connect via Megafon or USSD using commands and sms_messages.

For example, for the Internet you can enable the option " Internet in Russia"and enjoy unlimited access to the network throughout the Russian Federation, except for the Far East, Crimea and other remote places ( *105*0042# - connection and disconnection). And for completely free calls and SMS " Travel without worries» ( *186# - connection and disconnection) - valid everywhere except Crimea.