Your question:

How to dial an extension phone number?

Master's answer:

When you dial the phone number of a large enterprise, you very often have to deal with the problem of dialing an extension number in order to talk to a specific person or contact the desired department. Such extension numbers allow the company to organize the correct and coordinated work of all employees. However, many do not know how to dial extension numbers correctly.

First, look at the phone number the desired enterprise. If the number consists of two parts, then the first will represent the main phone number, and the second, which is usually written in parentheses, means the extension number. It is the second part that will help you connect with the required department. Now dial the main number on your phone and call it. You will hear an answering machine response.

You need to fully listen to his greeting, because otherwise the call may fail and you will have to dial the number again. At the end of the message, the answering machine will list all extension numbers, and then prompt you to dial the required number after a beep.

Now you need to check whether your landline phone is in tone mode. This is necessary for normal communication with the extension number. If the mode is disabled, then you just need to press the “star” button on your phone. It is located below, under the main numbers. Some models landlines have also special button Pulse-Tone. If your telephone already operates in tone mode, then simply dial the extension number.

Wait for your phone to switch to tone mode. Then start entering the numbers of the extension number. As you dial, you will hear various short beeps with different frequencies. They mean that you have correctly switched to tone mode on your phone.

After dialing the extension number, wait for an answer. Sometimes an organization's PBX may fail, causing you to be connected incorrectly. If this happens, then simply ask the person who answered the phone to connect you correctly this time. As a rule, company employees treat such requests with understanding. If not, then you will have to dial the main number again, and then the extension.

It is not advisable to make calls to extension numbers using a mobile phone. After all, not each of them can support the tone mode of the PBX, so you are unlikely to be able to get through. Mobile operators also charge such calls as landline calls. And the countdown of time and money begins from the moment the answering machine answers you. So such a call can cost you a pretty penny, or you won’t get through at all due to insufficient funds on your cellular device.

Just a few decades ago, we had no idea that a time would come when we would be able to call from almost any corner of the globe! But often we forget the correct sequence of dialing numbers. But this is very important! Next, we will tell you how to dial a phone number.

The most important thing is to choose the right package for your calls. Sometimes it is more convenient to buy two or even three starter pack, because the services are provided in such a way that calling numbers of other operators is extremely unprofitable. But now this is no longer a problem, there are phones for two or more SIM cards.

Calls to Belarus

First, dial eight (if you are calling from Russia), then dial ten, so you get to an international line. The next step is to dial “375” (code of the Republic of Belarus). Then enter either the city code or the code mobile operator, and only then dial the phone number.

How to dial a phone number correctly

It all depends on what phone number you are calling from: mobile or landline. If you are calling from a mobile phone, then first you need to dial the country code: plus three hundred and eighty, then dial the operator code, followed by the number itself. But it is possible that audibility will not be the best, and the call may be interrupted at any moment. From a landline phone the dialing procedure is slightly different. This is the sequence: 8 (beep) then 10, then dial the Ukraine code, then the city code (you can find it out on the Internet), and then just dial the phone number itself.

There are times when you run out of funds on the hundredth or it’s simply expensive to call from a mobile phone.

Find the number to call so that you don’t dial an extra digit when calling. You need to dial, as they say, “in one fell swoop,” since if you dial for a long time with pauses, then the station may understand this as a call to another city on your home phone.

Please note that when dialing with home number On a cell phone you need to dial eight instead of seven. Plus seven is a code Russian Federation. A city PBX, which forwards all calls from landline phones, implies that the call is going to a landline number, and it is the number eight that makes it clear to the mini PBX that the number is international or cellular.

As we wrote earlier, after dialing eight you wait for the beep. Then dial the number cell phone. In sequence: operator code (three digits), number (seven digits).

If you call mobile number another operator to another country, then the procedure is very similar to the previous one. We dial eight, wait for the dial tone, then dial ten (we indicate that this is international call), after that we dial the number of the mobile operator.

We hope that our article will help you more than once, but it should also be noted that for older people it is better to write a phone number for calling abroad or to a cell phone with all beeps or no beeps. That is, after the number where there should be a beep (or vice versa there should not be one), manually write “beep” or “no beep”.

The procedure for completing the international numbers from a mobile phone is slightly but firmly different from the volume to a domestic subscriber. You can dial a number registered in the same country as you, in both domestic and international format, and still get through. But to successfully call a foreign subscriber, a strictly international format is required.

You will need

• - mobile phone;
• – subscriber number.

Instructions

1. Unlock your phone's keypad if you use the lock feature. The procedure depends on the specific phone model you are using; a prompt traditionally appears on the display after pressing each key.

2. Press the "+" (plus) key. Wait until this symbol appears on the display. If after a few seconds this does not happen, press it again.

3. Use as desired Alternative option international format. When you are in Russia, this is a combination of numbers 810. Using the plus is more convenient because by default it will provide the international format of the kit numbers, no matter what country you are in and no matter what numbers you may not know, this option is provided in it.

4. Dial the country code you want to call. Let's say the code of Ukraine is 38, the UK is 44, etc.

5. Dial the area code or mobile operator called foreign subscriber. Most often this is a combination of 3 digits, but it can also be larger - four, five, and in some rare cases, six.

6. Dial the number of the person you are calling. It usually consists of seven digits. The general rule is: the fewer numbers in the city code or mobile operator, the larger the numbers in the subscriber’s number. In this case, the total number of digits in a combination that includes a code and a phone number is, in most cases, ten.

7. After dialing the last digit, press the call key and wait for the connection.

8. Dial the local operator's number if you use an IP telephony card for speakerphone (this allows you to save on international and long-distance calls).

9. Follow the voice prompts while waiting for a connection, or the instructions on the map. Most often, you are required to enter the code indicated on the card, after which you can contact the telephone operator or manually dial the required foreign number from the keyboard of your phone. In the second case, the procedure is the same as described in steps 4 - 8: as usual, you need to dial the country code, city code and subscriber number, in some cases you will also need numbers indicating the international character of the speakerphone.

Without mobile communications We can no longer imagine our existence. Phones accompany us everywhere today; we take them with us when we travel around the country and when we go abroad. It happens that while roaming, we discover that many of the phones we called while in home network, suddenly become unavailable. How to dial a mobile number right, in order to be guaranteed to reach every person not only in our country, but also abroad?

Instructions

1. For loudness on number and every cellular operator in Russia, independently, they are located in your home region or any other, dial number in the following format: 8 (federal operator code) seven-digit number subscriber or +7 (federal operator code) seven-digit number subscriber

2. If you need to call a so-called direct mobile number, belonging to any mobile operator in Russia, then dial number in format 8 (area code) seven-digit number subscriber or +7 (area code) seven-digit number subscriber

3. If you need to mobile phone dial extra number, then by typing the rod number, wait for the system message and then dial the extension. If your phone can support a pause when dialing, then later than the main number and enter a pause symbol - the Latin capital letter P and immediately after it - an additional number. Let's say: +7 (federal operator code) seven digits number subscriber P extension number .

4. To speak loudly abroad, dial number in the format + (country code) (federal operator code) seven-digit number subscriber or + (country code) (city code) seven-digit number subscriber For Russia, the country code is 7.

Video on the topic

Note!
All digits of the number are dialed without spaces.

Tip 3: How to dial an international phone number format

International kit numbers is somewhat different from the calls we are familiar with within a city or country. To reach a subscriber abroad you will need to perform several simple operations.

Instructions

1. Decide from the beginning that you will call from numbers mobile operator or numbers fixed line, from the fact that they can be used to enter the telecommunications space different codes. To speak loudspeaker to any country in the world, regardless of the telecommunications company you use, you need to know the country code, city or region code, and subscriber number.

2. When calling from Russia, use code 8-10 to access international communications using fixed-line numbers. Let's say: 8-10-(country code) (city code)(number) of the subscriber. CIS countries have a standard international format set: Russia, Kazakhstan: +7 (yyy) xxx xx xx (11 digits) . Ukraine: + 38 (yyy) xxx xx xx (12 digits), for calls to Belarus: + 375 (yy) XXX XX XX (12 digits). Number of digits included numbers phone number depends on the country code.

3. In accordance with these format Ami, dial 8-10, then the country code, then the subscriber number. Please note that when included in format e 8-10 (for fixed-line communications), the “+” sign of the country code is not dialed. Depending on the service contractor, code 8-10 may vary. In this form, it is used when calling through Rostelecom. When calling through the Arktel telecom operator, dial the following combination: 8-26- (country code) (zone code in the country) (city code in the zone) (subscriber's telephone number). If you are calling through International Transit Telecom you should dial: 8-58- (country code) (area code in the country) (city code in the area) (subscriber's telephone number).

4. For kit numbers from a mobile phone, you need to use the above international format, the one that needs to start with the “+” sign. Let's say, for loudspeaker to Ukraine, dial: +380 (xxx) yyy-yy-yy. To make calls to countries not listed earlier, use the algorithms presented above.

Some organizations have one telephone number for each number, while connected to the line office PBX. In order to reach a specific employee, after the result of the auto-informer, you need to dial an additional number, traditionally in tone mode.

Instructions

1. If you called number office PBX from a cell phone, after waiting for the invitation from the autoinformer, easily dial the additional number. Even if you don’t hear tones, they will still be transmitted to the line. If the colleague you want to contact is on the phone, you will soon be able to talk to him. If he’s not there, don’t stay on the line for too long; the loudspeaker pricing starts from the moment the autoinformer responds to him.

2. When calling from a landline phone, it all depends on which PBX you use. If it supports a tone set, then your home unit, most likely everyone, was switched to the appropriate mode a long time ago with the appropriate switch, and dial an additional number allowed immediately after the invitation. If not, dial number office PBX in pulse mode, wait for the invitation from the autoinformer, then press the asterisk key (it will switch your unit to tone mode), and after that the additional number. After you talk and hang up, the unit mechanically switches to pulse mode.

3. Telephone units with rotary dial number The dialer, like the early push-button models, cannot work in tone mode. If you often make calls to office PBXs, and your phone does not support this mode, purchase a special device - a beeper. It consists of a keyboard, an electronic DTMF signal synthesizer and a speaker, and is powered by batteries. Simply bring the beeper speaker to the handset microphone and dial the corresponding numbers - and the office PBX will recognize the additional number .

4. If the telephone unit does not support a tone set, and there is no beeper, and also if an additional number you don’t know the employee you need, don’t do anything after the call from the autoinformer, and in half a minute the secretary of the organization you’re calling will answer you. Tell him the name of the employee you want to talk to, and he will switch you to the appropriate additional number manually.

Helpful advice
Loud call to a foreign number is the most precious service cellular communication. If you call from a mobile phone using a card for more inexpensive calls, please note that you will have to pay not only for an international call at the rates of the operator whose card you are using (this money is debited from its balance), but also for a local connection to the number indicated on map. It is more likely to be advantageous to use a non-movable telephone or payphone for long-distance calls.

Currently, almost every enterprise organizes coordinated work by introducing extension numbers. An extension number is a numeric identifier that is assigned to a specific line of an enterprise or its department. It consists of 2 parts: the 1st part is the main phone number, the 2nd is an extension that will connect you with the desired department or person.

What is an extension number?

To understand how to call an extension number, you need to understand what it is. This is a forwarding point in a virtual automatic telephone exchange to which 1 of the external telephone numbers employee (city, mobile, sip or skype account, etc.). The extension number has a four-digit format - from 0001 to 9999, which is limited by the maximum number capacity of forwarding points on the 1st virtual number.

The first 2 digits of the extension number indicate the serial number of the forwarding list, and, as a rule, belong to the 1st department of the company. The second 2 digits are the serial number of the department employee.

What are extension numbers for?

Unified telecommunications space virtual number V cloud PBX erases real physical boundaries and shortens distances. Its capabilities make it possible to build the activities of various commercial and public structures without additional costs for renting premises, office equipment and other expenses.

Modern companies are a room divided by bulkheads into separate sections. These sections house employees who perform their work. Each workplace equipped with a computer and telephone. To contact specific person, you need to call the company's main number. When the connection occurs, you dial the extension number, after which the required contact is established.

The use of extensions is increasing because they are convenient, fast and easy to use without the need to spend money on additional equipment. Taking into account the obvious fact that all employees have their own cell phones and, many still have home phones, a virtual exchange allows you to transfer a call to any of them. The transfer can be made not only to the phone, but also to Skyp or voicemail.

How to dial an extension number from a mobile phone?

First, you need to study the company's phone number. The first part of the number is the main number of the organization, and the second, which is taken in brackets, is an additional one. Dial the organization's main number on your mobile phone and call. An answering machine should answer you. Listen to him completely, otherwise, a failure may occur and you will have to dial the number again. At the end of the message, you will hear a list of the main extension numbers and a proposal to dial the required one after a characteristic signal. Dial the extension number and wait for an answer.

Unlike a landline phone, mobile phones do not need to be switched to tone mode; they do it automatically.

In some cases, an automatic telephone exchange (PBX) may connect you incorrectly. If this happens, there is no need to disconnect and re-do the dialing operation. You should contact the person who answered and ask him to independently switch you to the department or specialist that is needed. Usually, company employees are loyal to such a situation. If you come across a person who does not want to transfer you, you will have to dial the extension number again.

How to dial an extension number using tone mode?

Most modern corded phones have special switches labeled "Pulse-Tone". If you are connected to a modern electronic PBX that supports tone mode, keep this switch in the “Tone” position at all times. If you only need the tone mode when making calls to helpline or similar services, using such a switch is not very convenient. It wears out faster, and some devices generally respond to changes in this position only after the handset is put on and taken off again.

IN cordless phones switching to tone mode is carried out through the menu. It’s just not very convenient to use this method when calling help desks. If your PBX does not support tone mode, temporary switching is carried out as follows: call help desk in pulse mode, press the star button. After that, all further key presses will cause a series of tones. When you hang up, the phone will automatically switch to pulse mode.,

When making calls to extension numbers from mobile phones, there is no need to switch to tone mode. Even if you do not hear, they are still transmitted to the subscriber. If you find that there is no response to key presses, find an item in the phone menu that allows you to enable DTMF signaling and activate it.

Sometimes it becomes necessary to transmit tones from wired phones, where there is no tone mode at all. This device can be either push-button or disk-based. In this case, set your phone to a mode so that keypress tones are heard directly from the speaker.

Some phones have other buttons for switching to tone mode; as a rule, they are labeled. If none of the listed methods is suitable for your phone, you will have to look for instructions that necessarily describe how to change the dialing mode, if this option is provided at all by the manufacturer.

An extension telephone number is a number that can connect you with the desired employee or department in a specific company or enterprise. Many telephones must be switched to tone mode before dialing an extension number. Once you learn how to do this, you can easily reach where you need to call.

When calling multi-channel numbers of office centers and large corporations, it becomes necessary to enter an extension number in order to contact the desired specialist. Cellular and landline phone subscribers are faced with the use of this option.

The need to introduce extension numbers is due to line congestion. Many calls are received to the general number of an enterprise or organization; in order not to occupy the line, but to immediately redirect the caller to the right employee, additional combinations of numbers have been entered. A specific code is attached to each line device, knowing which you can easily reach the subscriber you are interested in.

How to find out if you need to enter an extension number in your case:

• the number can be indicated as the contact information of the organization, and it is enclosed in brackets;
• The company's official website on the Internet may contain detailed instructions how to contact each of the specialists;
• call the administrator and clarify the contact information of the person you are interested in;
• during a call on the specified phone number The voice informant will inform you about the need to select an additional number to connect with a specialized specialist.

You can enter the desired combination of numbers manually or using automatic mode. Smartphones and tablets are equipped with programs that allow you to save numbers with an additional combination of numbers and pauses. This is convenient if you often make calls to specialized multi-channel numbers of social services and various institutions.

How to manually enter an extension number on a cell phone

Following the following simple algorithm will help you avoid problems with manually entering a digital combination on your mobile phone keyboard:

1. Dial the contact number.
2. Wait for the voice informant to respond. After the recommendation to switch the device to tone dialing, you should not take any action. Modern phone models are initially configured for this mode, so you should just wait for the following recommendations.
3. The voice of the answering machine will inform you about further options for moving to sections of the service menu or numbers of specialized specialists.
4. All you have to do is enter the desired combination of characters or numbers and wait for a response.

Any system can fail. In this case, it is possible to connect with the administrator. In such a situation, you need to listen to the information or ask a specialist to connect you with the person you are interested in.

Automatic call settings to an extension number

All modern telephone models provide automatic dialing additional numbers. This function is very convenient if you often call the support service of a bank, mobile operator or office of a large company.

The option provides the ability to enter the full combination of the number and additional digits with pauses in those places where they are needed.

For example, during a call to a cellular consultant, the voice informant prompts you to enter a combination of characters to connect to a particular profile line. While listening to information, there is a pause, after which you press the desired key. IN automatic mode this number is entered by the device.

To record a contact with an auto-dial extension, follow these steps:

1. Open the keyboard and enter the subscriber number.
2. Perform one press on the key with the ellipsis “…”.
3. The window that opens will display options for dialing functions. Here you need to select “Add pause (2 seconds)” or “Add wait”.
4. After recording the interval, enter the additional number.
5. Now that the entry is complete, you can save the number to your device's Contacts. When dialing such a number, there is no need to enter additional symbols and numbers.

You can determine how long it takes to dial an extension number during a call. The choice of pause or wait depends on the duration of the interval. During a call using automatic dialing of an additional combination, the device will automatically dial, regardless of its duration. The pause time will be indicated on the screen by a comma “,”. Waiting is represented by a semicolon. If you select standby mode, the following punctuation mark “;” will be displayed after the number.

To understand what the automatic informant means when it asks you to switch to tone dialing mode, you need to understand this issue.

Mobile mode is effortless

After the informant's request, you are wondering: what do you need to do to switch to touch-tone dialing mode on your mobile phone? The answer is that you don't need to do anything because the mobile phone is initially set to this mode. Therefore, mobile phone users just need to enter the extension number.

The informant's request applies exclusively to landline telephone subscribers. This is due to the fact that automatic telephone exchanges in our country operate in pulse dialing mode.

What is the difference between tone mode and pulse mode?

In tone mode, the signal is transmitted as a specific frequency. Walkie-talkies and radios work in a similar way. Similar to how you tune your car radio to your favorite wave, you dial a combination of numbers. The digits of the subscriber's phone number correspond to different frequencies.

Pulse dialing differs from tone dialing in that in this case the signal is transmitted during a certain combination of closing and opening the circuit. Each number corresponds to a specific algorithm of actions. This process is accompanied by audible clicks that the subscriber hears in the handset of a landline telephone while dialing a number. The communication system reads the digital values ​​and converts them into a number.

There are several options for switching to tone mode on a landline phone:

• if your device has a button marked with an asterisk “*”, when you press it, the answering machine will inform you that the phone has switched to tone dialing mode;
• if your device does not have a button with an asterisk, then the letter “T” is used instead;
• instructions for switching to tone mode may be in the instruction manual for your device;
• If the above methods do not suit you, you can use an Internet search engine.

To do this, you need to enter the make and model of the device. This information can be printed on the device body and packaging. After information about the device, write the word “Instructions” and activate the search. Search system will offer possible options, among which you can choose the most understandable one and find the information you need.

To switch to tone dialing mode, the “*” and “+” keys, as well as their combinations, can be used. Before you make the switch, you need to find out which option is available for your device.

How to call an extension from a landline phone

Using pulse dialing

Considering that telephone exchanges work with pulse dialing, users may have a question: how to dial extension numbers? To do this, you must use the “*” key immediately after establishing the connection. You need to press the key at the moment when beeps are heard in the device.

It is more profitable to make calls to extension numbers from a landline phone. When calling extension numbers, charges are charged as for calls to landline numbers. Therefore, while talking on a mobile phone, your balance may run out faster than you expect.

Subtleties of tonal range adjustment

Before calling an extension from a landline, you need to figure out how to do this.

You can determine in which mode your device is operating by the characteristic sounds in the handset of the phone. The tonal sound of beeps is characteristic of the tone dialing mode. Clicking and crackling noises are heard during pulse dialing.

If your device has pulse mode enabled, you will not be able to enter an additional combination of numbers. To go to desired mode Explore the capabilities of the device from which the call is made. Using the “*” key or another key combination adapted for this device will make a one-time transition to the tone mode. All subsequent calls will be made in pulse mode.

Certain brands and models of devices have their own key combinations that help you change modes.

To change the dialing mode, owners of a Siemens Gigaset device must take the following steps:

• press the “Call” button;
• dial “10” to activate the menu;
• press the “1” key, corresponding to the transition to tone dialing.

VoxteL phones have a different dialing option. First you need to use the programming button and enter the key combination “*”, “2”, “2”. After waiting for the sound signal, you must press the asterisk and the programming button again.

For DECT phones, the developers have provided a key to switch between dialing modes.

Modern Panasonic landline phones are equipped with a mode switch. It is located on the side of the device. The smooth switch in the form of a slider moves to the “TONE” icon to switch to tone dialing mode. In older models of this brand, the transition is performed using the menu.

There are certain nuances that are worth studying before making calls from landline phones in tone mode.

In contacts of organizations using extension numbers, an additional combination of numbers is indicated in brackets. To call such a number, use the following algorithm:

1. Dial the main number and press the call button.
2. Wait for the voice informant to respond.
3. Switch your phone to touch tone mode.
4. Dial the desired auxiliary number combination, making sure that the device is in tone mode.

Some device models are equipped with a special Pulse-Tone key, this option makes the user’s task easier. After all the manipulations, all that remains is to wait for the connection.