Why can't I log into Google Play? I can't log into my Google account (Play Market, Store). Deleting your account

10.11.2020

Most Android device owners use the services official store Play Market from the IT giant Google, which, in general, is not surprising. Here every user can find any content to meet their needs, be it special programs, movies, music or games. However, situations are not uncommon when Google Play Market does not work on Android.

Such service failures can occur for a variety of reasons. Now we will look at what could be causing the problem and offer the most effective ways its elimination.

In fact, the reasons that provoke such an error can be very diverse, the most common are:

There is no connection to the internet, caused, for example, by a settings failure (smartphone, router, etc.).
Technical problems on the part of the Play Market itself are quite rare, but not excluded.
Problems with the file hosts, which is edited by the system automatically.
A conflict between any installed application and Google Play.
The date/time parameters are incorrect.
Other.

First, what we have to do is simply restart our smartphone. The fact is that this banal procedure can be an effective solution not only with the problem described, but also in other cases of system freezing. If rebooting the device did not have any effect, move on.

Reset updates

Quite an effective procedure. Our actions - go to “Settings”:

Open " Applications"(maybe "Application Manager"), from the list that opens we find Google Play, press. In the window that opens, click on the position “ Uninstall updates"to return the Play Store to its original state:

We reboot the gadget and try to log in. What, there is no reason for joy yet? Then let's continue.

Reset settings and clear cache

Again, through the main settings, go to “ Applications", we find " Google Play", open. First, “tap” on “ Erase data", then " Clear cache»:

We restart and try to log into Google Play. If the question “why the play market doesn’t open” is still relevant, let’s continue “dancing with a tambourine.”

Correction of GP service data

As in the third step, from “Settings” we go to “ Applications", we find " Google Services Play", erase the data and clear the cache:

Clear Google Services Framework data and cache

Let's follow the beaten path " Settings» → « Applications" In the " All"find and open" Google Services Framework" Erase data and clear cache:

Checking the operation of Google accounts

It is quite possible that for some reason this function was disabled, which was the reason why the play market does not work on Android. It's easy to fix the situation. From the settings in “ Applications"we need to open the tab" All", choose " Google Accounts"and, if this application is really disabled, then connect it, and at the same time (if necessary) clear the cache:

Debugging the Boot Manager

Disabling the boot manager can also be a likely problem, so to rule it out we go to “ Applications", swipe left to go to " All" and open " Download Manager" If necessary, activate it, and if the presence of a cache is detected, then clear it too:

Removing and restoring your Google account

Another effective method, to which detailed instructions “” were dedicated on our website. After the described exit procedure, .

Resolving application conflict

As mentioned above, there are applications that can block Google Play. One such program is Freedom. Advanced gamers probably understand what we're talking about. The fact is that Freedom allows you to bypass the Market license check in order to purchase for free all sorts of paid goodies in games (coins, crystals, extensions, etc.), for which the user can pay with a fake card:

Incompetent use of the application, or improper deletion of it, is one of the most common reasons for denial of application. Google work Play Market caused by changes in the file " hosts" To work with the application (installation and uninstallation). For more information on how to correct the situation, you can watch a special video:

Cleaning the "hosts" file

It is worth dwelling on this point in more detail. The fact is that you probably don’t have the Freedom application installed (see above), but there may well be a problem with the file, and here’s why. The hosts file of the Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time you open a particular site, the system will access the “hosts” file, and only after that the DNS server. That is, in fact, being in principle a primitive filter (firewall), hosts can, for security purposes, block access to almost any site, including Google Play.

That's when the need to edit it arises. For this we need file manager, for example, and (since we will be dealing with a system file).

Launch ROOT Explorer, find the folder system:

It contains a folder etc, go into it and set the rights R/W(Read/Write) by clicking on the corresponding button in the upper right corner:

Upon request of the Superuser rights system, we provide:

Now let's open hosts and start editing it. By default, it should contain only one line - 127.0.0.1 localhost. If you see two or more lines, this means that other programs have made their changes, so we delete everything unnecessary without pity:

Correcting date and time settings

If there was a failure in this position (which could also block access to the play market), then:

Open " Settings»
In chapter " System"find the item " date and time", open.
Enter the correct data and save the changes.

Reset Android settings (or Hard Reset)

This is the last one, so to speak. control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the described methods did not bring the expected result (which I very much doubt). What should we do:

Go to " Settings" and open " Recovery and reset", without forgetting to make a backup copy.
Select the item " Reset».
“Tap” on the field “ Reset your phone».
Finally, click “ Erase everything».

This procedure will delete all data on the device's internal storage, leaving the information on the memory card intact.

Perhaps this is all we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that was not described in the article, we will be grateful if you share it with our readers. Good luck!

There are many reasons why you will need to go to the Play Market. In this service you can download many interesting games, books, as well as software for personal tasks, business, time management, etc. You can log in to the service using your Google account. As soon as you enter your email address and password, the device will enter the Play Market. More detailed instructions can be found in the article.

How to sign into Google Play account from a new device

If you've changed your phone or are using an app for the first time, the first step is to find the app icon on your desktop and then simply tap it. You won’t have to download anything additional, because this software is pre-installed as standard on smartphones running Android OS.

To create an account in the Play Market, you need to do the following:

Add an existing Google profile.
Create new account.

If you already have Gmail mail, then creating an account will be easier. If you want to know how to login Google account, just follow our advice. You can select “Add an existing profile” and enter your email address and password. Once logged in, you can safely use the service and, of course, download any applications.

If you don't have an email, create one in Gmail. It’s best to do this from a computer, but you can also do it from your phone. Then you just need to enter the Play Market according to the instructions above. After following the above tips, you will already know how to add an account, so this issue will not bother you anymore. If you have problems after using the Play Store for a long time, read the tips below.

What to do if you already have an account, but your device does not log into the Play Market

Do you know how to log into your Google account, but the Play Market has stopped opening and is showing an error? This problem can also arise even for those who have been using a smartphone for a long time without logging out of their account. Below we will tell you how to change your account if the application constantly displays the message “You need to sign in to your Google account.”

Deleting a Google profile in “Applications”

Since the problem may arise due to a Google update, you can simply remove the account from the list of synchronized profiles on the device, and then log in to the service again. To do this, first go to “Settings”, there select the “Accounts” column. Among them, find the profile from which you usually access Google Play Market and delete it.

You will need to add an account on Android from scratch, that is, simply enter your email and password. If this method does not help you, you should definitely try the next method.

Clearing data in the Play Market

If the device still does not log into the Play Market, try clearing the application data. This method can also help you get rid of the problem with logging into your account from your phone. Go to the “Applications” submenu, which is in the “Settings” section, and select Google Play from among them. In the menu that appears on the screen, you need to select the “Erase data” column.

This method should also clear the cache. Before erasing data, you can first clear the cache. Check if the application is using cache memory. If yes, then click “Clear cache”.

Uninstalling updates

Still not logged into the Play Store? Then you should try to remove Google Play updates. All saved data and changes will be deleted, which the application itself will warn you about.

To remove updates, go to “Settings” and from there to “Applications”. Select “Play Market” again, and in the application menu, select the “Uninstall updates” column. This step will return you to the software version that was pre-installed on the gadget before all updates.

Play Market is modern useful service, making life much easier for users of mobile devices and computers. Only at this application Various types of failures and malfunctions may occur. Each subscriber should know why this happens, as well as how exactly to deal with certain errors. Only in this case can you use all the features of the Play Market without any problems. There are many reasons for failures, situations are resolved different methods. Next we will tell you why the Play Market does not open. What to do in similar situation? What techniques will help bring the service back to life?

Play Market is...

The first step is to understand what we are talking about. "Play Market" is a kind of online database of programs, games and applications. The service works on both Android and PC. A Google account is required for a comfortable connection.

Using the Play Market, you can download any program, application or game from the list to your mobile device. Both paid and free. For computers, the service is called Google Play.

Usually there are no problems with the operation of the program. But sometimes the Play Market does not open. What to do in this case? Why does this happen? How should the user act in this or that situation? In fact, even an inexperienced smartphone owner can solve the problem.

Reboot

The first advice that can be given is to restart your mobile device. After turning on the mobile/tablet again, try to launch the Play Market again. Most likely, this technique will really help bring the program back to life.

Reboot mobile device will allow you not to wonder why the Play Market does not open. Often this technique eliminates problems in all programs installed on the system.

The error is caused by various types of system failures. No one is safe from them; it is impossible to avoid them 100%. Accordingly, if the Play Market refuses to work, you need to turn off and turn on your smartphone or tablet.

Application Settings

If this technique does not help, you can try a few more actions. Why doesn't Play Market open on Android? It is possible that this behavior is caused by broken or damaged service settings. Another common phenomenon that is not too difficult to overcome. You just need to reset all settings from Google Play.

How to do it? If the Play Market does not open and restarting the mobile device does not help, you need to:

Turn on your tablet or mobile phone. Be sure to wait until the gadget is ready for further work. If the device was turned on, shut down all applications, games and programs.
Open the "Settings" section. Find "Application Manager" there.
Select Play Market from the list that appears.
Click on "Erase cache". In older versions of Android, there may be a “Erase Data” button.

At this stage, the error should resolve itself. It is recommended to restart your mobile device for the system to see the changes. Play Store still won't open? This is no reason to despair! Modern users are given many methods to deal with errors in the Play Market.

Updates

The next method doesn't help very often. I wonder why the Play Market does not open on Android? The reason for this phenomenon may be application updates. For example, if the mobile device does not “pull” the new build. Or in case of initialization errors.

Resetting the updates returns the Play Market to its initial state. It’s not entirely pleasant, but this is how the problem of launching the application is solved. To reset updates, you must:

Open the device settings and visit the application manager.
Select Play Market.
Click on the "Erase updates"/"Remove updates" button.

The method is not much different from the previously proposed technique. Unless you need to select another command in the window. After rolling back updates, it is best to reboot the gadget.

Problems with Google

What to do if the Play Market does not open even after all the above methods? If resetting the program settings and uninstalling updates did not help, it is recommended to roll back the settings of all Google services.

In general, the process is similar to all previously proposed actions. The user needs:

Go to the settings of your mobile gadget.
Go to the Applications service or Application Manager.
Click on "Google Play Services".
Click on the "Clear cache" button.

Nothing else is needed. You can try to resume working with the application you are studying. Play Store still won't open?

Download Manager

The reason for this may be that the Download Manager service is disabled. It is needed for the normal operation of many applications. Turning it on is easier than it might seem at first glance.

The owner of a mobile device on which the Play Market does not open must:

Visit the "Settings" section on your device.
Go to "Application Manager".
Find "Download Manager" there. Click on the corresponding line.
Click on the "Enable" button. If the application is enabled, it is recommended to disable it and restart it.

You can turn off and on the device, and then check the functionality of the Play Market. Surprisingly, sometimes the suggested technique really helps!

Google account

Why doesn't Play Market open on my phone? It is possible that this problem is caused by problems with your Google account. It, like most mistakes, cannot be insured against. Therefore, the proposed technique can actually help many users.

Play Store won't open on your phone? Resetting your Google account settings may result in loss of information and corrupted synchronization. It is recommended to do before the procedure backup copy data.

To reset your Google account you will need:

As in all previous cases, go to the settings of your mobile device.
Select your Google account in the "Accounts" section.
Click on the line where it is written Mailbox, used for authorization.
Click on the context menu button in the upper right corner.
Click on the line "Delete account".
Confirm actions.

After these steps, it is best to reboot the gadget. Only then can we hope for normal work Play Market.

Software problems

But this is just the beginning! In fact, the topic being studied has great amount various solutions. Play Market won't open on Samsung or any other phone? It is important to understand what preceded this error. Then you will be able to solve the problem faster.

It is likely that before the error, the user installed some application or game on his smartphone. Incompatibility of Google Play with some programs renders the software inoperable.

Accordingly, the situation can be resolved by removing suspicious or incompatible applications. Determining which specific program harmed the Play Market is not so easy. Often you need to pay attention to the software Freedom type. This program allows you to make in-game purchases without depositing Money.

Hosts and errors

Play Store won't open? Does the startup error occur again and again even after all the previously suggested tips? Then you will have to go a different way. This advice should be of interest to all users contacting Freedom.

To have a chance to launch the Play Market, you will need to follow the following type of instructions:

Open the settings of your mobile device and go to the "Application Manager".
Select the "Installed" section.
Find Freedom and click on the corresponding line.
Select the menu item "Stop".
Delete the application by selecting the appropriate operation in the context menu.

Important: you will first have to stop Freedom and then delete it. Otherwise, hosts will not stop blocking Play Market. Every user needs to remember this.

Android settings

What to do if the Play Market does not open? There is another interesting and simple, but radical solution. It's about resetting everything. mobile phone. Typically, this technique not only helps restore the functionality of programs, but also generally improves the operation of the program. operating system.

Such a solution often leads to the loss of user data associated with synchronization. Therefore, it is best to make a backup copy of the information before carrying out it. But usually resetting the settings does not affect files and documents recorded on the memory card.

How to reset settings on Android? To do this you will have to:

Open gadget settings.
Go to the "Restore and reset" section.
Select the "Reset" operation.
Confirm your intentions.

At this stage, the gadget will reboot. After the next start of the operating system, you can try to resume working with the Play Market. It is likely that the reception will really help!

Internet

Play Store won't open? The following advice is recommended to be used before starting all previously suggested actions. This is the best place to start in the fight against errors in the Play Market.

To use this application, you must have an Internet connection. Its absence leads to errors in launching the Play Market. Accordingly, the user must ensure that:

Internet is connected on the phone;
Wi-Fi network (with wireless connection) works and does not fail;
There is enough money on your mobile device to use the Internet.

Do all these points apply? Then you will have to look for a solution elsewhere. If it turns out that the Internet is malfunctioning, it needs to be fixed. And then the Play Market will launch without problems.

Disabled account

Now it’s clear why the Play Market won’t open. In addition to the solutions listed, there are 2 more recommendations that will help make the program work. For example, sometimes the problem being studied is that the Google account is disabled on the smartphone. Without it, you won't be able to work with the Play Market.

To activate Google profile necessary:

Visit the "Settings" section on your mobile device.
In the "Accounts" section, select Google.
Enable profile. Typically, this requires authorization using Email to Google, as well as its password.

Have all the steps been completed? Is Play Market working? No? Then there is the last solution. It doesn't happen very often, but sometimes it does occur.

Date and time on mobile

Typically, under such circumstances, the error “No connection” appears. If you rule out problems with the Internet, it is recommended to make sure that the date and time settings are correct.

It is best to reset the time zone, time and date settings. Similar settings are located in the corresponding section of the mobile device. It is advisable to simply visit the “Date and Time” menu item, and then check the box next to “Network Date and Time”, as well as “Network Belt”.

Devices based on the Android OS are quite firmly entrenched in our lives. They are especially useful because you can download and install a huge variety of free games, applications and programs, which are even better and of higher quality than many paid ones. However, as with any system, there are small glitches in Android. For example, many write: “I can’t log into the Play Market.” What should I do? Essentially, every owner of an Android device has encountered this problem, and those who have not encountered it will definitely experience it.

I can't log into the Play Store. What to do?

As you can understand from the above, this problem is very common, so you need to know how to fix it, even if there was no reason to think about such a misfortune.

This problem looks something like this: the Play Market starts, after which there is a short delay similar to loading, then this application simply turns off or gives some kind of error and turns off. Further launching the store or rebooting the smartphone will be ineffective, since this attack will continue constantly.

Before rushing to fix it, you need to think carefully: “Why can’t I go to the Play Market?” This may happen due to:

clutter itself Play apps Market and its components (the most common reason);
problems with your Google account;
disabling or deleting files and components important for the operation of the store.

Basically, when they ask: “Why can’t I go to the Play Market?” - many causes are resolved quite quickly and painlessly. First, let's try the simplest and most effective method.

Clearing the cache

The most common reason that you cannot access the Play Market is that your phone is cluttered with cache and temporary files. The whole problem is that they flood the smartphone, and there are so many of them that they begin to block files necessary for the normal process. At the same time, service cleaning utilities, like Cleaner or Clean Master, do not cope with the problem. This doesn't mean they are so useless. They just don’t delete data about accounts and accounts. Then don’t despair and do this procedure manually.

You can do it like this. We go to the settings of the smartphone, where we go to the “Applications” subsection. There you need to move to the "All" tab, and then find the application called Google Play Store. When it is found, we go into it. Here you can see two buttons: “Clear cache” and “Clear data”. We press one at a time, first on one, then on the other. We perform the same manipulations with the Google Services Framework and Google Play Services components. After this, the “I can’t log into the Play Store” problem should leave the user frustrated for a while. If this does not happen, then we will look into it further.

Account problem

Also, this problem can often be associated with the Google account through which you access Google Play. What to do in this case?

The solution to the problem in this case is very simple, namely, delete this Google account from the phone (i.e. log out of it and delete it from the registry), and then log in to it again. Why do the following: open “Settings”, where we look for the “Accounts and synchronization” item, then find the account Google entry to be deleted. After deleting it, open Google Play again, then log in to the Google system (you can use the same account).

Due to the user's fault

If you are still puzzled by the problem: “I can’t access the Play Store” after providing root, then the problem may be with them. - these are the rights of the superadministrator, i.e. developer. With their help, you can do a lot of useful things on your phone, including stopping or deleting unnecessary and often (unknowingly) important system applications, such as Google Play or its components. After this, they often write: “I can’t log into the Play Market, it says such and such an error.”

There are several ways to correct the situation:

download a newer version of the Android OS to your phone or update it;
on a smartphone using a PC or install from an unknown source;
restore to factory settings;
reflash the system (a radical method, so it is unlikely that you will have to resort to it).

It is also worth always remembering that root rights are not a joke, and you can only delete applications that you know for sure.

If even after all these steps I cannot access the Play Store, perhaps I (or you) should check your network connection, since there is a possibility that the problem is simply due to the fact that there is no Internet. Actually, it’s better to do this before you start repairing your smartphone using the methods described above.

In this article, let's figure out why Play isn't working today. Google Market and what to do. We will perform actions with the phone in order until the access problem that has arisen is completely resolved. Read to the end.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

What about the Play Market and Google servers

Before you start diagnosing Android, make sure that the Play Market works on other devices. Try logging into Google Play through a browser on your computer. If there is an error everywhere - for example, the device says “Waiting time has expired” - then the problem is clearly on Google’s side. Wait a moment and then try again.

Reset settings and remove updates

If the Play Market does not launch on your phone or tablet:

Open Android settings.
Go to Applications or Application Manager.
Find Play Market.
Click "Memory" -> "Clear cache" and "Erase data".
Reboot your device.

Increase

If the problem occurs after Play updates Market, for example, the screen lights up and goes out, then roll back to previous version. Also go to the application settings and select “Uninstall updates”.

Increase

Clearing the cache and deleting data sometimes has to be done for the Google Services Framework, which is also related to the operation of the application store.

Reboot and check the Internet

If the error appears for the first time, reboot the device. Perhaps the Play Market does not start due to a minor system glitch, which can be resolved by restarting Android. To reboot your phone:

Press and hold the Power key.
Hold until the shutdown window appears.

If you see when you launch the Play Market, check your Internet connection. There may be no connection and that's why you can't access the app store. Launch your browser and visit any website to make sure the Internet is working.

In April 2018, Roskomnadzor began to ban Telegram and Google’s IPs were targeted. As a result, for some residents Russian Federation Some services became unavailable, including Play Market. Make sure this is not your case, regardless of the date, because... a similar situation can be repeated at any other time.

Also, make sure you have the correct set date and time. Enable auto-detection using network data or setting the correct date manually.

Play Market is the main source of Android applications. If it does not work, for example, it writes “Error RH-01” or “Login failed,” then the user is deprived of the ability to quickly install new programs. The reasons for the failure may be different, but most often they can be identified and eliminated yourself.

Enabling Google Accounts and Download Manager

For Play Market to work, in the list running applications there should be Google Accounts and Download Manager. To find them, in the Applications section, go to the All or Show system applications tab.

Increase

If the program does not work, click the "Enable" button. At the same time, clear the cache and data, if any.

Account problems

Open settings, find the “Accounts” section.
Select a valid Google account.
Manually synchronize all data so that it is saved on Google servers.
Return to the previous menu and select "Delete".

After deletion, add your account again by entering your login and password. The synchronized data will be returned to your phone automatically.

Application conflict

If the problem occurred after installing Freedom, an application to bypass license verification and commit free transactions, then you need to remove it.

Open the list of applications in settings, go to the “Installed” tab.
Find Freedom and click Stop.
After stopping, remove Freedom
Reboot your device.

Increase

Another application may be causing the problem instead of Freedom. If the error occurs after installing a program, disable it and uninstall it.

Cleaning the hosts file

The operation of Freedom and other applications can bring another problem - adding entries to the hosts file that block connection to Google servers. To remove the restriction, you will need root rights.

Launch the Root Explorer application
Find the system folder.
Go to the etc directory and set the permissions to R/W.
Select the hosts file.
Grant superuser rights to the application.
Remove all extra lines, leaving only 127.0.0.1 localhost.

Increase

All other lines are changes made by applications and sites. Because of them, the Play Market may be unavailable for connection.