Safety 

What to do if the play market does not open. Google Play Market doesn't work, I can't log into the Play Market - what should I do? Uninstalling Play Market updates

There are times when the Play Store does not load applications (via Wi-Fi for example), Android writes that “there is no connection”, or a message appears stating that Google app Play Market An error has occurred. Android smartphones such as Samsung and Lenovo do not download games.

Let's figure out why this happens, how to deal with these issues and what to do to forget about them forever!

Instability during the operation of the Play Market and its complete inoperability can be caused by various reasons. Virus, technical problems on the server, failure of add-ons, constant application crashes, and other errors can lead to partial or complete inoperability of the program.

Returning to factory settings in the Android OS is not always an acceptable option, in which the user will have to install applications again, and SMS and phone book contacts that are not duplicated on the SIM card will disappear without the possibility of recovery!

Solution

First, restart your device and check if you have access to the Internet. Many bugs can be fixed with these simple steps. Launch Play Market and if the problem persists, move on to other options.

Let's look at the easiest way to resume the Play Market on Android.

Method #1 - delete account data

Method #2 - clean hosts file

If the error that occurs does not disappear, we perform the following algorithm.


A possible solution to fix the errors would be to update or complete reinstallation programs. In some cases (extremely rarely), you can use the date setting on your phone/tablet.

Try deleting your Google account, rebooting your device, and restoring it. Make sure your mobile phone there are no programs (for example Freedom, designed for hacking games) that block the operation of the Play Market for the Android OS.

Many users of various mobile devices using the Play Market are faced with a common notification with the text “No connection” when accessing the Internet via Wi-Fi.

Method #3 - remove the proxy

If all other programs and browsers are working, but the Play Market does not see the connection, try disabling the proxy using the following sequence of actions:

  • Menu;
  • Settings;
  • Wi-Fi;

Select and hold the network you are connected to, click “Change network”. Next, click the “Advanced Options” switch and set “Proxy Server Settings” to “None.”

If proxies were turned off, go to the Internet connection properties. Check "Advanced Options", "IP Settings" should be static. Set DNS1 to 8.8.8.8 and DNS2 to 8.8.4.4 and save. Disconnect from Wi-Fi and reconnect.

Method #4 - setting up a router

Another method to solve the problem is to change the MTU: open the router settings, find the Network – WAN tab. For MTU Size, specify one of the following values: 1500/1460/1420. You can check with your internet service provider for the correct amount. Save, reboot the router, check if the Play Market is working.

Factory reset

If none of the methods solved the error, make sure that all the necessary data is duplicated on the SIM card and memory card and reset to factory settings. This radical method will absolutely return the working Play Market.

Be careful when installing suspicious software that works by finding bugs, blind spots and shortcomings in Android. Anything can cause harm not only stable work Play Market, but also the entire system!

List possible errors Google Play Market

  • 403. An error that appears for users from Crimea. In this case, you can use a proxy, or change your account (as an option), since the Play Market in Crimea no longer works;
  • 495. Appears when downloading any files from the store;
  • 941. During the process of updating applications, this error may appear;
  • 491. If this message appears, you need to change your Google account;
  • 498. The device cache is full, so it needs to be cleared. This is done very simply, go to: settings - applications and remove the “unnecessary” from the selected application. You can use some software that will clean the system;
  • 919 (923, 492). The device memory is full. Solving the problem is easy, you need to remove unnecessary things from your phone or tablet;
  • 927. Possibly an app store in this moment is being updated. We wait a few minutes and repeat again;

In this article, I tried to write about all the problems with the Play Market and ways to solve them. I hope that they will help you and you can use the application with peace of mind.

How to set up the Play Market to download applications for Android is the first task after purchase. In this article, we will analyze the registration procedure in detail and show how to set up the Google Play Market to download and automatically update games or applications.


When you buy a phone or tablet in a store, you will definitely be offered help (for money, of course) to register in the Play Market. In this article you will learn why you need a Google account and how to register in the Play Market yourself. without paying a penny.


The remaining settings are not so significant, so let's move on to the store navigation.



If you swipe right on the screen, you will see a list of app categories.


To the right of home page are "Top paid", "Top free", "Bestsellers"(both paid and free apps), "Top new paid", "Top new free" And "Increasingly Popular". Naturally, the most interesting pages are "Top free" And "Top new free" ;)


If you are going to download applications for Android whose names you know, then there is a search button at the top right. We advise you to immediately install an antivirus. You can find out which antivirus to choose, why it is needed and what capabilities it has (for example, if you lose your phone, you can determine its location from another device, block it, find out the phone number when changing the SIM card, and much more).

How to download from Play Market

How to download from Play Market on an Android device


When you select an application, its description, screenshots and reviews open, click the “Install” button. Before downloading from the Play Store, check the requested application permissions.

How to download from Play Market remotely


You can also download applications from the Play Market remotely (without having a phone or tablet at hand). To do this, you need to go to the page from any other device and log in. Here you can select and download applications for Android, which will automatically download to your Android if it is connected to the Internet.


Well, that's all. Now you already know how to set up the Play Market, how to register in the Play Market and how to downloadfrom Play Market.

Most Android device owners use the services official store Play Market from the IT giant Google, which, in general, is not surprising. Here every user can find any content to meet their needs, be it special programs, movies, music or games. However, situations are not uncommon when Google Play Market does not work on Android.

Such service failures can occur for a variety of reasons. Now we will look at what could be causing the problem and offer the most effective ways its elimination.

In fact, the reasons that provoke such an error can be very diverse, the most common are:

  • There is no connection to the internet, caused, for example, by a settings failure (smartphone, router, etc.).
  • Technical problems on the part of the Play Market itself are quite rare, but not excluded.
  • Problems with the file hosts, which is edited by the system automatically.
  • A conflict between any installed application and Google Play.
  • The date/time parameters are incorrect.
  • Other.

First, what we have to do is simply restart your smartphone. The fact is that this banal procedure can be an effective solution not only with the problem described, but also in other cases of system freezing. If rebooting the device did not have any effect, move on.

Reset updates

Quite an effective procedure. Our actions - go to “Settings”:

Open " Applications"(maybe "Application Manager"), from the list that opens we find Google Play, press. In the window that opens, click on the position “ Uninstall updates"to return the Play Store to its original state:

We reboot the gadget and try to log in. What, there is no reason for joy yet? Then let's continue.

Reset settings and clear cache

Again, through the main settings, go to “ Applications", we find " Google Play", open. First, “tap” on “ Erase data", then " Clear cache»:

We restart and try to log into Google Play. If the question “why the play market doesn’t open” is still relevant, let’s continue “dancing with a tambourine.”

Correction of GP service data

As in the third step, from “Settings” we go to “ Applications", we find " Google Play Services", erase the data and clear the cache:

Clear Google Services Framework data and cache

Let's follow the beaten path " Settings» → « Applications" In the " All"find and open" Google Services Framework" Erase data and clear cache:

Checking the operation of Google accounts

It is quite possible that for some reason this function was disabled, which was the reason why the play market does not work on Android. It's easy to fix the situation. From the settings in “ Applications"we need to open the tab " All", choose " Google Accounts "and, if this application is really disabled, then connect it, and at the same time (if necessary) clear the cache:

Debugging the Boot Manager

Disabling the boot manager can also be a likely problem, so to rule it out we go to “ Applications", swipe left to go to " All" and open " Download Manager" If necessary, activate it, and if the presence of a cache is detected, then clear it too:

Removing and restoring your Google account

Another effective way, which was dedicated to on our website detailed instructions" ". After the described exit procedure, .

Resolving application conflict

As mentioned above, there are applications that can block Google Play. One such program is Freedom. Advanced gamers probably understand what we're talking about. The fact is that Freedom allows you to bypass the Market license check in order to purchase for free all sorts of paid goodies in games (coins, crystals, extensions, etc.), for which the user can pay with a fake card:

Incompetent use of the application, or improper deletion of it, is one of the most common reasons for denial of application. Google work Play Market caused by changes in the file " hosts" To work with the application (installation and uninstallation). More information on how to correct the situation can be seen in a special video:

Cleaning the "hosts" file

It is worth dwelling on this point in more detail. The fact is that you probably don’t have the Freedom application installed (see above), but there may well be a problem with the file, and here’s why. The hosts file of the Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time you open a particular site, the system will access the “hosts” file, and only after that the DNS server. That is, in fact, being in principle a primitive filter (firewall), hosts can, for security purposes, block access to almost any site, including Google Play.

That's when the need to edit it arises. For this we need file manager, for example, and (since we will be dealing with a system file).

Launch ROOT Explorer, find the folder system:

It contains a folder etc, go into it and set the rights R/W(Read/Write) by clicking on the corresponding button in the upper right corner:

Upon request of the Superuser rights system, we provide:

Now let's open hosts and start editing it. By default, it should contain only one line - 127.0.0.1 localhost. If you see two or more lines, this means that other programs have made their changes, so we delete everything unnecessary without pity:

Correcting date and time settings

If there was a failure in this position (which could also block access to the play market), then:

  • Open " Settings»
  • In chapter " System"find the item " date and time", open.
  • Enter the correct data and save the changes.

Reset Android settings (or Hard Reset)

This is the last one, so to speak. control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the described methods did not bring the expected result (which I very much doubt). What should we do:

  • Go to " Settings" and open " Recovery and reset", without forgetting to make a backup copy.
  • Select the item " Reset».
  • “Tap” on the field “ Reset your phone».
  • Finally, click “ Erase everything».

This procedure will delete all data on the device's internal storage, leaving the information on the memory card intact.

Perhaps this is all we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that was not described in the article, we will be grateful if you share it with our readers. Good luck!

operating room Android system is by no means sinless. Many smartphones based on it from time to time produce a variety of errors, unnerving the user. Perhaps one of the most serious errors is related to the Play Market. For some owners of portable gadgets, it suddenly stops functioning, although it worked perfectly before. Today's article will try to help you bring Google Play back to life.

It is necessary to understand that the client himself Play Market is a regular application - it is not part of the operating system, as some people might think. In this regard, no one is immune from the fact that the client fails. The reasons for this can be completely different.

This program is updated regularly. If you prohibit this process, then soon your client will become obsolete. Partly for some people the Play Market does not work precisely for this reason. Although most often there is still a way to update the application, as a result of which the client’s functionality is restored quite quickly.

But most often the problems are caused by the state of the operating system itself. Some internal processes are interfering with Google Play, which is why a message with an error number is displayed on the screen. It is curious that this number most often means nothing even to an experienced professional who regularly repairs smartphones. In any case, you can get the Play Market to work if you use our guide.

First of all, reboot your device. In many cases, this simple action solves the problem. Proceed to the following points only if there is no visible changes after reboot.

Reset Play Market application settings

As mentioned above, the client Google Play is an ordinary application that is preinstalled by the device manufacturer. Therefore, no one will forbid you to reset the client settings if it stops working. This process is no different from resetting any other program. Namely, you need to do the following actions:

Step 1. Go to " Settings».

Step 2. Go to the section " Applications" It may also be called " Application Manager».

Step 3. Find in the list Play Store and click on it.

Step 4. In the settings window that appears, click on the buttons " Erase data" And " Clear cache».

Usually this method solves the problem. But in some cases even this does not help.

Uninstalling Play Market updates

If the Play Market does not open for you even after deleting all its settings, then you need to try to get rid of all program updates by returning it to original condition. To do this, you need to go to the client settings window described above. In it you should click on the button “ Uninstall updates».

Some time later operating system will eliminate all updates that the Google Play client was receiving. As a result, it will become exactly the same as you launched it immediately after purchasing the smartphone, when you just entered the data from your Google account.

Working with Google Play services

Functioning of Play Market and many others pre-installed applications directly depends on the state of the program " Google Play Services" You will not see its icon in the menu or on the desktop. However, this program launches simultaneously when the smartphone is turned on - it is this program that takes up quite a large amount of space random access memory. If you have problems not only with the Play Market, but also with some other applications, then you can try clearing the Google Play Services settings. To do this, perform the following steps, some of which have already been described above:

Step 1. Go to " Settings».

Step 2. Go to the section called " Application Manager" or " Applications».

Step 3. Click on the program called " Google Play Services».

Step 4. Click on the button Clear cache».

Check the functionality of the Play Market. It is possible that the problem has been resolved.

Working with Google Services Framework

Sometimes problems with the Play Market can arise due to unstable operation of a separate process Google Services Framework. In fact, it cannot be considered separate program, but you can still find it in the Application Manager. So, here you go:

Step 1. Visit " Settings».

Step 2. Go to " Applications" or " Application Manager", depending on the smartphone model.

Step 3. Go to the tab " All» and click on Google Services Framework.

Step 4. Here click on the buttons " Erase data" And " Clear cache».

That's all. This may well help, although the likelihood of this is not very high.

Other services

In the same “Application Manager” you can find other services on which the operation of the Play Market directly depends. If any of these services are disabled or unstable, you will not be able to download the application, and sometimes you will not even get to Google Play.

Go to the service settings page " Google Accounts", located in the tab " All" Please note that this service is not disabled. If this is indeed the case, then click the " Turn on».

In the same way, check " Download Manager" If it is disabled, then click on the " Turn on».

A malicious application, popularly called a virus, could disable some of these services. That's why we recommend that you read this article about the best antiviruses for Android .

Removing a Google account and restoring it

If all the methods discussed above do not help, then more serious measures will have to be taken. For example, you can try deleting your Google account and then creating a new one. In some cases this really helps.

Here we will not describe in detail the methods for deleting and creating an account. We have already written about what needs to be done for this. Just follow the following links:

Removing applications that block the Play Market

There are special applications that completely block the functioning of the Play Market. If you suspect any of the programs of this, then remove it. In particular, you should eliminate or at least disable Freedom. This app allows you to make in-app purchases for free, but in return it does not allow you to use Google Play. Before deleting a program, do not forget to click on the “” button in its menu. Stop».

But everything won’t end with Freedom removed. After this you will have to configure the file hosts. To access it you need get root rights. If you have them, then install a file manager that can penetrate deep into the system. It could be ES Explorer or less susceptible to advertising Root Browser. Next, launch the file manager and go to the path /system/etc/.

Find the file hosts(it's one of the few that doesn't have an extension) and click on it.

In the case of Root Browser, you will be prompted different types files. Select " Text Document».

Select the application with which you will edit this file. It could be absolutely anyone text editor. In our case, the choice fell on “ Documentation».

Leave in the file only the line that you see in the screenshot. If it is missing, then write it down.

Full reset

If the above steps did not help, then you will have to do a full reset. Our separate article contains detailed instructions describing all your actions necessary to perform a full reset.

Attention: this way you will lose all user files. Therefore, it will not be superfluous creating a backup copy, so that you can then return music, photos, contacts and documents to your smartphone.

This method does not help only in absolutely incredible cases. If the Play Market was functioning after purchasing the smartphone, then its functionality will be restored now.

Internet connection and time

Finally, let’s mention a couple more reasons why the Play Market does not launch on Android. The first is, no matter how trivial it may sound, the lack of an Internet connection. Check your mobile balance. Also check your internet browser to see if it loads different sites. You can also connect to Wi-Fi networks, usually the Play Market always works with its help.

Another cause of problems with Google Play is incorrectly configured time. Be sure to set your time zone, otherwise Play Market will complain about it. You can also check the box next to the items “ Network time zone" And " Network date and time", in this case the settings will be made automatically.


1). Go to the “Settings” section;
2). Open the “Application Manager” section (on some devices this column is simply called “Applications”);
3). Find it in the Google Play list and click on Market
4). Here we need to click either “Erase data” or “Clear cache” - on different models devices, this column can be called one way or another.

If after this the problem has not been solved, we will look for a solution further.

3. Get rid of application updates.

We also go to the “Settings” section, then to “Applications”, but do not erase the data, but click “Delete updates”. Thus, the Market will return to its original state, when the program was just installed on the smartphone.

4. Reset Google Play Services settings.


We do the same as in the second point, only we select not the Market itself, but “Google Play Services”. Then we clear the data and cache.

5. Google Accounts is not activated in Settings


To enable the application, you need to go to the “Settings” section, then to “Applications”, then click on “All”. Find the item “Google Accounts” and activate the program.

6. “Download Manager” is disabled


Go to the settings section in “Applications”, then to “All” and find the “Download Manager” section in the list. If the manager is not activated, you need to enable it. But if it's enabled, you don't need to change anything. So the problem lies elsewhere.

7. Removing your Google account and restoring it


To delete an account, go to “Settings”, then find “Account and synchronization settings”, in some devices this column is called “ Accounts and synchronization." Here we delete the account and then restore it.

8. Programs that do not allow Google service Play Store work

Some applications you have installed may block the Market. Therefore, carefully “walk” through the list installed programs, it is likely that some programs do not allow the Market to work fully. Such service-blocking applications include Freedom.

9. Troubleshooting the “hosts” file


So, you actually have Freedom installed on your device. Then the ninth point will certainly help you understand the current problem. But in this case, root rights are required. First of all, you will need to disable the Freedom application. You can do this by going to Stop. After we have disabled it, feel free to delete it.

That's not all, next we'll need Root program Explorer. Downloading it will not be difficult. So, we have the program. Next, go to the path “/system/etc/” and find the hosts file. You can open it using any text editor. In this file we need to leave only one line: “127.0.0.1 localhost”. If it is not there, we register it ourselves. There should not be any other lines.

10. Reset settings - Hard Reset


The toughest, but time-tested method. Thus, we delete absolutely all data located on the internal storage. If you have a memory card installed, then there is no need to worry about it, all data will remain safe.

And so, go to “Settings”, click on the “Backup and reset” item and select “Reset settings”. After this, we will see the option “Reset phone settings”, then click “Erase everything”.

There is no need to be afraid for your data, since there is a backup copy of the system. It is not difficult for the user to create a copy. You just need to find the item “ Backup copy data." Once after clearing the data you reboot mobile device, all data can be restored from the compiled copy.

11. Lack of internet connection

Perhaps the problem is the lack of Internet. Go to any browser and try to open a website, but if you can’t do this, most likely you need to solve a problem with the Internet.

12. Set the correct time - “No connection”

Let's say you see the error “No connection”, but you have made sure that the Internet on the device is fully functional. Then you will need to go to the time settings and set the correct time zone and, accordingly, the time itself. To prevent such problems from arising again, you need to create synchronization between time and the network. It's very easy to do. Go to “Settings”, click on the “Date and time” column, and then, next to two columns, check the boxes – “Network time zone” and “Network date and time”.

13. Clean the Clean Master system.

CCleaner, run, click clean. Ready.

14. Error when receiving data from the RH-01 server


If all these tips did not help you, ask questions in the comments and the PlayMarket-androidS site team will help you.
You may have one of the following problems:
- Play store error: insufficient memory.
- Play market error: no connection.
- What do they mean Google errors Play.