For dummies 

Configuring Internet Explorer to work on ETP. Typical errors when working through Internet Explorer. Error when logging in from digital signature to electronic platforms Error: plugin is not available Sberbank Ast

If you experience the following errors when logging into trading platforms using digital signature, then you have a browser installed Internet Explorer 11 , which does not work correctly with digital signatures and other components necessary for working with electronic platforms. To restore work on electronic trading platforms, you must perform the following steps: 1. Install “ CryptoPro EDS Browserplug-in". a) Download CryptoPro EDS Browserplug-in and save it on your computer. b) Install the plugin following the instructions in the installation wizard. c) Restart Internet Explorer (if you had it running). 2. Open the menu Tools - Compatibility View Options and enter the address http://etp.roseltorg.ru in the add this website line and click Add:

The address roseltorg.ru will appear in the list of websites for which you have chosen to view in compatibility mode.

3. Go to Personal Area sites using digital signature. This procedure can be repeated for all sites that have problems with logging in via digital signature. If the above methods do not produce results, then in order to restore work on electronic trading platforms it is necessary roll back Internet Explorer browser version up to 10 or 9 (this solution is not suitable for Windows 8.1). For removing Internet updates Explorer 11, we recommend that you do the following: 1. Click the Start button, enter Programs and Features in the search box,

and then click the View link installed updates in the area on the left. 2. In the Uninstall an update section, go to Microsoft Windows.

How to install Kapikom for Sberbank AST is a question for many who want to install this software. The Capicom program was developed by Microsoft and is distributed absolutely free of charge. It is designed to work with an electronic digital signature, verify it and view information about the key certificate. With its help, you can encrypt and decrypt data, add and remove certificates. It is impossible to do without software for those who work on the electronic trading platform of Sberbank AST, where the use of electronic digital signature. Thanks to the installation of Capicom on a computer, the user is able to protect his own data and carry out the necessary document flow, while respecting high level privacy. This is proof that you are the one performing certain transactions on the electronic trading platform.


Protecting users and their transactions in AST is one of the company’s activities

To work on the electronic trading platform, it is necessary to have this special component in the operating system. Otherwise when trying to download electronic signature and entering AST, the following warning will appear: “Sberbank AST is not installed by Kapik.” This means that this object is missing on your computer or the browser is not configured correctly. In any case, the user will not be able to pass accreditation on the site and log in using an electronic signature.

First you need to figure out what is causing this warning to appear. Is there really no software, or is the reason Internet work Explorer. You need to do the following:

  • launch the browser with administrator rights;
  • make sure that you have version 7 or 8 required to work with digital signature;
  • If everything starts correctly, then the error that has arisen indicates that the system library is not installed.

Using the instructions, unzipping the program will not take much time

Before installing Kapikom for Sberbank AST, you should remember an important rule. In order not to expose yourself to danger from scammers who can ruin all your trading operations, you should not download files from unofficial sources or from unknown Internet resources.

There are 2 methods - automatic and manual.

Automatic installation of Capicom on a computer (method description)

First you should try to automatically install Capicom for Sberbank AST. To do this, go to the official Microsoft website and find there the necessary program.


Installation file should be downloaded from the official Microsoft website

But it may happen that after completion the well-known phrase appears that the system is not installed. There may be several reasons:

  • used software versions below 6 (ideally, it is better to use Internet Explorer 10);
  • There are blockers in the security settings that do not allow access to the program;
  • No free space on your hard drive (more than 5 GB needed).

If there are no such problems, then manual installation should be performed.

Manual installation of Capicom on a computer

If, after the previous method, you need to manually install Kapikom, then you must first remove the earlier one from the registry installed base:

  • install editor regedit registry;
  • use the search to find the capicom.dill file and then delete it;
  • After everything, restart the computer.
  • download the library from the Microsoft website and unpack it to C:\\windows\system32;
  • then “Start”, “Run”,
  • enter cmd in the line;
  • enter C:\\windows\system32\regsvr32 capicom.dll into the window that opens;
  • press Enter.

OS bit size (32 or 64)

When installing the Kapik library, it is important to know that the OS bit depth matters. For 32-bit or 64-bit operating systems, different packages are installed. To find out the bitness of your own computer, you need to go to the “Start” menu, then “Computer” and stop at “Properties”. In the “System” section in the “System type” line you can see the OS bit depth of this computer. Then, depending on the result obtained, proceed as follows:

  • For 32 OS, download the package directly from the Microsoft website or from the repository on the bank website.
  • For 64-bit systems there is no official update on the Microsoft website, therefore, you should go to the A S T portal, where the adapted version is stored.

During installation, you should take into account the system’s bit capacity and its generation.

For Windows 8 and Windows 10

Now let's look at which version of Windows is suitable for the program library. Her Last update took place in 2007, so modern Windows versions 8 and 10 fit standard packages. During installation, you will need the same files that were used previously.

Choose a section Configure for work on electronic trading platforms.

Possible mistakes

If, when working on the ETP, one of the error windows appears:

"Error! The CAPICOM library could not be loaded, possibly due to low permissions on the local machine."

"CAPICOM object is not installed"

“On your computer there are no tools for working with digital signatures or they are incorrectly configured. Contact the supplier of your certificate and CIPF."

"Unable to create object by Object Programming Server."

"Your browser does not have permission to use ActiveX objects."

then you need to follow the steps described below.

How to configure Internet Explorer

1. Make sure you are using Internet Explorer. If your Internet version Explorer is lower than 10, then you need to run the 32-bit version (to do this, open the folder C:\Program Files (x86)\Internet Explorer and run the iexplore.exe file).

If you have an operating room Windows system 10, make sure you don't open Microsoft browser Edge, whose icon is very similar to Internet Explorer.

2. It is necessary to add ETP addresses to Trusted nodes.

  • In Internet Explorer, “Tools” - “Internet Options” (“Browser Options”); go to the “Security” tab;
  • select “Trusted Sites” (“Trusted Sites”); click the “Nodes” button (“Sites”);
  • uncheck the box below “For all nodes in this zone, server verification (https:) is required” (not all ETPs work over a secure https connection://);
  • In the line “Add the next node to the zone” enter the ETP address (via http and https);
  • insert the website address, after the double slash // put *. and website address. The entered address should look like “http://*.kontur.ru/”;
  • Click the "Add" and "OK" buttons.

3. For the “Trusted Sites” zone, allow the use of Active-X controls.

  • in Internet Explorer “Tools” - “Internet Options”; go to the “Security” tab; select “Trusted nodes”; click the “Other...” button;
  • In the “Active-X controls and connection modules” section, check “Enable” for all parameters.

4. Download and install CAPICOM-KB931906-v2102.

5. In IE 9 and higher, errors may occur that can be resolved by using the compatibility view (Go to Browser Options - Tools / compatibility view settings / add site address).

Note: this is General settings for all ETP. At some sites it is necessary to install additional components(for example, the CryptoPro EP plugin browser plug-in) necessary for the correct operation of the site.

) on your computer and view the key certificate information. Using the capicom object, it is possible to encrypt and decrypt data, as well as add and remove certificates. This object must be installed on computers on which digital signatures are used, for example, to work with the Sberbank-AST electronic trading platform and other digital signatures.

If, after you have installed the digital signature on your computer and when you try to log into the Sberbank digital signature, you see the error message “Capicom object is not installed” (Failed to load module capicom.dll), then this object is not installed on your computer, or the browser is configured incorrectly, and you will not be able to get accredited on electronic trading platforms, log in using an electronic signature and work with digital signatures. Now we will look in detail at how to install capicom for Sberbank-ast on a computer with operating system Windows.

How to install a Capicom object for Sberbank-AST

At the first stage, to fix the problem, you need to make sure that this object is no longer in the system; to do this, follow a few simple steps:

  1. Launch Internet Explorer with administrator rights (this is done by clicking right button mouse to the IE shortcut, after which you need to select the appropriate item context menu)
  2. Make sure you have IE version 6 or higher ( latest version browser can be downloaded from the official Microsoft website).
  3. If the browser is launched correctly and its version is suitable for working with digital signatures, but the error still appears, then this library is really not installed.

There are 2 methods to install Capicom: manual And auto

Automatic installation of Capicom on your computer

Download the Capicom installer from our website or from the link from the official Microsoft website. Unpack the file from the archive and run it. After installation is complete, restart your computer.

Manual installation of Capicom on a computer

If after automatic installation the error message continues to appear, you need to manual removal from the system registry of installed capicom.dll libraries.

Removing capicom

  1. IN Start Windows run the program "Run", enter into the line regedit and press Execute.
  2. Use the search to find the key capicom.dll and delete it.
  3. Restart your computer.

Installing Capicom Windows XP

  • Download the archive from our website and unpack it to any convenient location. Transfer the files obtained from the archive to C:\WINDOWS\system32\
  • IN Start Windows, launch a command prompt and enter the following into it:
  • C:\WINDOWS\system32\regsvr32 capicom.dll
  • Click Enter

Installing Capicom Windows 7 x64

  • Download the archive from our website and extract its contents to the folder C:\windows\syswow64
  • Download createop_capicom.zip and extract it to the folder C:\windows\syswow64
  • IN command line dial C:\windows\syswow64\regsvr32.exe capicom.dll and press Enter
  • Download and unpack CreateOP to any convenient place
  • Move the resulting files to C:\WINDOWS\syswow64\ (replace existing ones)
  • Run CreateOP.bat and in both windows click on OK
  • Restart your PC.

Automatic workplace setup

Attention! You can use automatic tuning workplace for working with digital signatures and trading platforms. More details on