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Mgts hotline communication with the operator. MGTS technical support: telephone numbers for contacting the operator

July 3, 1882

1909

1932

1970

1980 — MGTS provided telephone communications for the Olympic Games. About 80,000 telephones were installed, 350
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July 3, 1882— foundation of the Moscow city telephone network. On this day, the opening of the first manual telephone exchange of the Gilleland system of the Bell company took place in the house of the merchant Popov on Kuznetsky Most.

1909 — the first payphones were installed.

1932 — a free information service “09” was created, and in 1937 the exact time service “100” was created.

1970 — the first automatic international connection Moscow-Berlin-Prague-Warsaw was established.

1980 — MGTS provided telephone communications for the Olympic Games. About 80,000 telephones, 350 payphones were installed, and more than 15,000 channels and direct communication lines were organized. Help Desk“09” served foreigners in English, French, German and Spanish during the games.

1982 — opening of the MGTS Museum, which is considered one of the best corporate museums on the history of communications in Russia. A unique exhibit is a working model of the first automatic telephone exchange, put into operation in 1930. Included in the Guinness Book of Records as the longest operating vehicle in the world.

1986 —the first fiber-optic communication line with a length of 8.7 km was laid.

1989 — two joint ventures were created: AMT (MGTS-Telenokia, Finland) and Comstar (MGTS-GPT, Great Britain).

1992 — MGTS became a state enterprise. The first general director is V.F. Vasiliev. In memory of Vasiliev, an annual MGTS award named after him was established, which is awarded to the company's best innovators.

1994 — The state-owned enterprise MGTS has been transformed into an open joint-stock company.

2002 — bringing broadband Internet access services to the market.

2004 — the beginning of replacing analog numbers with digital ones.

MGTS and MTU-Intel CJSC implemented the STREAM project, revolutionary for the Moscow market, to connect to the Network using ADSL technology, which replaced dial-up access and provided guaranteed Internet speeds with free telephone line. Over the course of a year, more than 100,000 users connected to the STREAM Internet, which led to a reduction in the cost of Internet traffic and made the Internet an accessible mass service.

2006 — The Unified Contact Center began operating. Expanding the range of services related to mobile systems communications: forwarding calls from home to mobile phone, sending and receiving SMS messages from landline phone.

2007 - introduced unlimited tariffs for broadband Internet access service.

2008 — MGTS has connected more than 400 special payphones for wheelchair users to its network.

2011 — As a result of the reorganization of COMSTAR-UTS OJSC in the form of merger with MTS OJSC, the block of shares of MGTS OJSC, which belonged to COMSTAR-UTS OJSC and amounted to 55.7% of the authorized capital of MGTS OJSC, was transferred by universal succession to MTS OJSC " The digitalization of the communication network has been completed, as a result of which Moscow has the opportunity to save phone number when changing place of residence.

2012 — MGTS began construction of a new high-speed fiber optic network modern technology GPON announced a strategy of transformation from a traditional telecom company into a multi-service operator through the development of new services based on Internet access.

2013 - the company received a virtual operator license (Mobile Virtual Network Operators, MVNO).

2014 — start of sales of mobile communication services with the provision of SIM cards based on MGTS parent company MTS. Package offers have been expanded to four services: broadband Internet access, fixed telephony, digital TV, mobile communications. MGTS was the first among large operators to introduce an Internet tariff with speeds of up to 500 Mbit/s to the market. The company's network is equipped with a Deep Packet Inspection (DPI) Internet traffic recognition system, which allows you to analyze various data transmission parameters and manage certain types of traffic.

2015 — the company completed the reconstruction of its own data transmission network, replacing copper communication lines with fiber optic lines using GPON technology. According to the company, its GPON network covers 3.9 million or 95% of Moscow apartments. MGTS introduced new intelligent services for home, office and city management to the mass and corporate markets: “Video surveillance” and “Security alarm”.

2016 - the company has a separate business line - household services under the MGTS brand: electrical, plumbing, minor household repairs, assembly household appliances and cleaning of premises.

Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. Add it to the list functionality includes widespread consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About the technical support service

A universal Contact Center was opened by PJSC Moscow City telephone network» in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them in separate areas: connecting services, financial questions, repair work, etc.


In 2012, as part of the replacement hardware and subsequent refusal copper wires in favor of fiber optics The contact center has undergone modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Despite the fact that today more than 50 thousand MGTS clients resort to the services of the Contact Center every day, including Internet users, owners landlines, mobile subscribers, as well as fans of digital television.

Phone list

To contact MGTS support service, you need to call one of the numbers provided:


  • from city – (495) 63 – 60 – 636;

  • from mobile – 0636.

In addition, the provider has set up a couple of hotlines, thanks to which you can:


  • find out your personal account balance – (495) 70 – 74 – 455;

  • inform the operator about the quality of the services provided – (495) 70 – 07 – 777.

For MGTS subscribers, all calls to the Contact Center, including 24-hour hotlines, are completely free.

Back call

Clients of Moscow city telephone networks who use digital television and the Internet, and are not fixed-line or mobile subscribers, can order a call back from the support operator on the official website.


  1. Go to the address – http://mgts.ru/home/help/ask/.

  2. Leave your contact phone number.

  3. Decide on the topic of the question.

  4. Explain the question you are interested in in as much detail as possible.

  5. Confirm that you are a person and not a robot by choosing a color that matches the picture.

  6. Click on the “Submit” button.

This option can also be used by subscribers of any Russian operators who need advice from MGTS specialists.


Reviews about MGTS technical support

Egor – 24 years old (Moscow):


I have been working in the Contact Center for the last two years. Staff turnover is quite large, which does not have the most favorable effect on the quality of service. However, in light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees began to truly value their workplace.


The requirements here are very high, conversations are recorded. So if someone complains about the operator, then he will have to report to his superiors, and then he will not be far from being fired.


Finally, I’ll share one little secret. If you want to speed up the process of resolving your issue, then do not agree to the standard phrase “we will call you back,” but demand that you stay on the line until all the circumstances of the current problem are clarified.


Andrey – 28 years old (Chekhov):


The coordination of the MGTS support service leaves much to be desired. When I ordered Internet using GPON technology, I asked to additionally connect digital TV. But after an hour he changed his mind, and accordingly informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive manner began to force me to accept this “gift”. In general, we had to call back to the Contact Center, whose specialists an hour later clarified our conflict with the installer! There is no trace of European service quality standards here.


Svetlana – 23 years old (Lyubertsy):


Overall, I am satisfied with the technical support service of Moscow city telephone networks. But, based on the experience of numerous requests, I got the impression that, along with highly qualified specialists, some crooks work there.


Once I had to order Internet settings for a Chinese mobile phone running Android OS. After calling the operator, he told me that there are no automatic settings for this smartphone model. Consequently, I made all the necessary configurations myself under the dictation of this employee, but nothing worked. About 30 minutes later, having contacted another specialist from the same Contact Center, they sent me without any difficulty automatic settings. So that you understand similar cases happen with enviable regularity.


Lyudmila – 19 years old (Moscow):


I call the support service - they understand everything and accept complaints. What's the point if I've been stuck with a broken modem for two weeks now?


The responses of the operators are also surprising; for all occasions they have either “We have technical failures” or “Free specialists for this moment No. We will contact you as soon as possible." And this has been the case for 10 days in a row.


Thus, the quality of service of the MGTS Contact Center, taking into account all the positive and negative aspects, still needs to be improved. And if there are basically no questions regarding the hardware, then the human factor definitely spoils the picture. Therefore, improving the qualifications of customer support employees is a top priority for the management of the telecommunications giant.


In the process of using telephony services, accessing the Internet or watching TV shows, a variety of situations arise, the solution of which may require consultation with the company’s specialists. To contact the operator contact center MGTS, you need to dial the number from a landline phone: 8 495 6 36-06-36. The single contact number for MGTS is common to all districts of Moscow.

MGTS Unified Contact Center provides the following opportunities:

  • obtaining information on tariffs for services and their connection;
  • checking your personal account balance and obtaining information about possible ways paying a fee;
  • submitting an application to the MGTS repair bureau;
  • tariffs and the ability to connect to the Internet using GPON technology;
  • information about self-management of your account and connected services;
  • resolving other issues not included in the main list and requiring connection with a company representative.

After dialing the number of the unified contact center of MGTS, the auto-informer will offer to select one of the menu items by pressing the corresponding button on the phone in tone mode. Having selected the required menu item, the system automatically redirects to the operator, often the waiting time for a response is more than 10 minutes, due to the heavy load on the MGTS contact center.

This telephone number is common/unified for all districts of the city of Moscow.

List of administrative districts and districts of Moscow:
1. Central administrative district - Central Administrative District(Arbat, Basmanny, Zamoskvorechye, Krasnoselsky, Meshchansky, Presnensky, Tagansky, Tverskoy, Khamovniki, Yakimanka).

2. Northern administrative district - SAO(Airport, Begovoy, Beskudnikovsky, Voikovsky, Eastern Degunino, Golovinsky, Dmitrovsky, Western Degunino, Koptevo, Levoberezhny, Molzhaninovsky, Savelovsky, Sokol, Timiryazevsky, Khovrino, Khoroshevsky).

3. North-Eastern Administrative District - NEAD(Alekseevsky, Altufevsky, Babushkinsky, Bibirevo, Butyrsky, Lianozovo, Losinoostrovsky, Marfino, Maryina Roshcha, Ostankino, Otradnoe, Rostokino, Sviblovo, Northern Medvedkovo, Northern, Southern Medvedkovo).

4. Eastern administrative district - VAO(Bogorodskoye, Veshnyaki, Eastern Izmailovo, Vostochny, Golyanovo, Ivanovskoye, Izmailovo, Kosino-Ukhtomsky, Metrogorodok, Novogireevo, Novokosino, Perovo, Preobrazhenskoye, Northern Izmailovo, Sokolinaya Gora, Sokolniki).

5. South-Eastern Administrative District - SEAD(Vykhino-Zhulebino, Kapotnya, Kuzminki, Lefortovo, Lyublino, Maryino, Nekrasovka, Nizhegorodsky, Pechatniki, Ryazansky, Tekstilshchiki, Yuzhnoportovy).

6. Southern Administrative District - Southern Administrative District(Biryulyovo Eastern, Biryulyovo Western, Brateevo, Danilovsky, Donskoy, Zyablikovo, Moskvorechye-Saburovo, Nagatino-Sadovniki, Nagatinsky Zaton, Nagorny, Orekhovo-Borisovo Northern, Orekhovo-Borisovo Southern, Tsaritsyno, Chertanovo Northern, Chertanovo Central, Chertanovo Southern).

7. Southwestern Administrative District - South-Western Administrative District(Academic, Gagarinsky, Zyuzino, Konkovo, Kotlovka, Lomonosovsky, Obruchevsky, Severnoe Butovo, Teply Stan, Cheryomushki, Yuzhnoye Butovo, Yasenevo).

8. Western administrative district - Company(Vnukovo, Dorogomilovo, Krylatskoye, Kuntsevo, Mozhaisky, Novo-Peredelkino, Ochakovo-Matveevskoye, Prospect, Vernadskogo, Ramenki, Solntsevo, Troparevo-Nikulino, Filyovsky Park, Fili-Davydkovo).

9. Northwestern Administrative District - SZAO(Kurkino, Mitino, Pokrovskoye-Streshnevo, Northern Tushino, Strogino, Khoroshevo-Mnevniki, Shchukino, Southern Tushino).

10. Zelenograd administrative district - ZelAO(Kryukovo, Matushkino, Savelki, Silino, Staroe, Kryukovo).

11. Novomoskovsk administrative district

12. Troitsky administrative district

AUTO INFORMER PJSC MGTS:

The autoinformer will offer to switch the phone to tone mode by pressing the “star” button (*) and press the number of the menu item you need.

  • Advertising or information;
  • 1 - To connect MGTS services;
  • 3 - Technical issues;
  • 0 - To connect with a specialist;
  • 9 - Repeated listening to information.

The autoinformer time is 1 minute 20 seconds (09/22/2016), then there is an automatic redirection to a specialist!!! THE TIME WAITING FOR A SPECIALIST DEPENDS ON THE TIME OF DAY AND LOAD ON THE LINE!!!
- Information and waiting time may change on the AUTO-INFORMER of the single contact center.

Advice: After dialing the number, listen to all the information and at the end it automatically transfers to the operator, without pressing any number to select a menu item.

Help and Information Center

Contact Center

Consult on any issue related to telephony, Internet and television;
Get information and technical support;
Find out about the existence of debt and payment methods;
Connect and disconnect Additional services;
Find out about promotions and conditions for their implementation.