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Virtual PBX What is a cloud PBX and why does your business need it? Unified corporate telephone network

This is a remote telephone exchange, a platform for smart business tools. The subscriber needs a device to make calls and a stable Internet, and the PBX itself is located by the operator. Communication between the subscriber’s and operator’s equipment takes place via Internet channels.

Cloud PBX is a cheap telephony for business in any niche: online shopping, legal consulting, real estate sales, banking sector, cargo transportation, etc. (it is included in all MTT Solutions).

Helps business develop

    Saves employee time – automates processes and independently connects with clients.

    Doesn't drop calls. Customers do not disappear due to a “busy” phone, but calmly wait for their turn.

    You can connect remote employees. All their actions on the phone will be reflected in the overall call statistics.

    Spends less subscriber money. There is no need to buy additional equipment to connect.

It includes:

    Virtual number (one or several). These are the usual landline phones or 8800, without reference to the address.

    Ready-made jobs. These are ready-made settings with a dedicated number for an individual employee.

    SIM-cards. They turn their personal smartphone into a convenient tool: they do not need the Internet to record calls in general statistics.

    Web-widgets. They involve the site visitor and push them to the desired action.

Virtual station functions

  • Free corporate communications through internal channels.
  • Recording conversations. They are stored in personal account subscriber, where they can be listened to at any time.
  • Multichannel numbers. Receive hundreds of calls in 1 second - none of them will be dropped.
  • Smart forwarding. The call can be sent to everyone at once or through a specified chain.
  • A call queue where customers wait for an answer.
  • IVR-menu and voice mail.

How to connect and configure

Connection takes less than a day and takes place in 3 stages:

    You leave a request on our website or by phone.

    An operator will call you and assign a personal manager. You will choose a tariff together.

    Signing an agreement, after which you become an MTT subscriber.

After connecting, you need to carry out minimal setup. We have created a simple video instruction about the settings in your personal account.

Virtual PBX = Cloud PBX

In fact, the hardware is located by the operator. The subscriber only needs a stable Internet, preferably dedicated separately for telephony. But for normal operation telephony is enough mobile3G.

Virtual and cloud PBX are different names for the same platform. They emphasize its remote nature and refer to the general name of the popular technology – “cloud”. We use both of these names because they are equally popular.

Supports CRM integration

Connect your customer base to telephony to improve service. MTT supports integration with all leading systems: Bitrix, 1C, AmoCRM.

When an incoming call is made, the manager will see a client card with personal data: name, phone number, special notes, details of previous transactions, client status, etc. Maintaining a client database does not require much effort - most of the work is done by the computer.

Connect the number of the desired region and start receiving calls from potential clients without opening an office.

Optimization of receiving incoming calls

Flexible PBX settings allow you to use remote staff or a regional call center to process calls from metropolitan regions

RENDER.RU is the largest information resource in Russia on computer graphics.

Virtual numbers 495 helped organize a virtual representative office of the company in Moscow. Flexible voice menu settings ensure that 100% of calls are redirected to the numbers of the required specialists, improving the quality of service for the company’s clients.

Uniting mobile and office employees into a single network with a single company number

Even when calling from an employee’s mobile phone, the client’s company number is determined. And your employees are always available to customers.

Many numbers - single call center

ATS "Telfin.Office" calls to different numbers company, will show employees which number and region the call came from.

Impericom is an official dealer of popular manufacturers of geodetic, laser and measuring equipment.

Thanks to the Telfin.Office ATS, the Impericom company is available to clients day and night and is ready to advise the buyer by phone. After 18:00, redirection is triggered to mobile sellers, and on weekends - to the head of the sales department. In case of force majeure, such as a power outage, customers can still reach us without any problems.

Unified corporate telephone network

Improving the quality of customer service

Wide range of monitoring tools from call recording to “Monitoring” and “Call Evaluation” modules

Milavitsa Mos is a well-known chain of lingerie brand stores in Russia.

Unified corporate telephone network with free communication between store and office employees, it provides savings on communication costs. Corporate phone number for communication with all company employees, including remote ones, simplifies and speeds up work. Call recording makes it easier to monitor compliance with customer service standards when communicating over the phone.

Integrations with CRM

Call recordings

History of interaction with clients. Monitoring the work of employees, training newcomers best examples and analysis of completed calls.

DARTA company is a team of professionals in the field of online advertising and website development.

DARTA combined a virtual PBX and CRM, which made it possible to accurately and promptly conduct reporting on clients. Now all the necessary information on clients is stored in one place. Customer analytics helps control sales levels.

Connecting home and mobile phones to the network

Internet telephony connects all offices and individual employees into a single telephone network. Transferring and forwarding calls evenly distributes the workload of staff.

Reducing the number of unanswered calls

Virtual PBX Telfin.Office instantly connects the caller with one of the available dispatchers. If all employees are busy, the system keeps the customer on line, informing about promotions and special offers companies.

"Phaeton" is a 24-hour taxi service that also offers rental of trucks, minivans, and foreign cars with a driver.

Virtual phone numbers have helped organize remote workplaces. Customers call regular local telephone numbers, but calls can be handled by an operator located in any of the company's offices - sometimes even working from home.

All calls within the network are free, employees from the office in St. Petersburg communicate freely with colleagues located in Nizhny Novgorod or Moscow.

Integration with CRM

Calls directly from CRM, a card with information about the client that pops up on the monitor screen when there is an incoming call, creating a new contact automatically, call history directly in the client card and many other useful features.

Unified corporate telephony

The virtual PBX "Telfin.Office" unites office, mobile, and remote employees into a single network with employee short numbers.

Edoque is a home delivery service for fruits and vegetables.

We optimized and automated business processes, uniting all employees and business systems into a single network. Integration of RetailCRM and virtual PBX “Telfin.Office” makes it easier to record orders and monitor their quality execution.

Special project with Zadarma company

Intro

New means of communication are constantly emerging. However, most people still prefer to resolve issues over the phone. At the same time, conventional mini-PBXs have not satisfied business needs for a long time: they are limited in functionality and throughput, and are unreasonably expensive. Today there is a more flexible and universal solution - a virtual PBX.

Virtual services and real benefits

According to the analytical agency iKS-Consulting, the share of fixed telephony is decreasing annually (last year it decreased by another 7%), while the IP telephony market in all its variants is growing very quickly (by 17 - 25% annually). In absolute figures, growth in the virtual PBX market in 2016 is expected to reach 3.8 billion rubles. With all the variety of business models, any company can be classified into one of two groups. In the first, the cost of goods or services is kept as low as possible - literally just above cost - and profits are generated through sales volume. One hundred rubles per subscriber is not money, but a million subscribers turns it into a tangible one hundred million in regular income. Moreover, the first million clients will attract the second and third, after which the cost of services can be reduced a little more. Companies of the second type do not strive to attract clients (then they will have to work harder and generally think about development), but simply inflate the cost of services many times over. Their motto is simple: buy less? We sell for more! As long as there is a monopoly or conditions close to it, this approach allows the company to stay afloat and even have customers (in every sense). However, the market is constantly being reshaped, and a greedy company will not be able to withstand fair competition.

How do you make a profit from free services?

In the rapidly growing IP telephony market, one of the most notable players is the Zadarma project. It has been working in the CIS countries and Europe for ten years. What is attractive about it, first of all, is its transparent (and ethical) monetization scheme: the company makes profit through external outgoing calls from its clients, servicing hotline numbers and providing direct landline numbers. The cost of billing is traditionally kept as low as possible; many functions are generally offered for free. A powerful infrastructure helps keep prices competitive (Zadarma has 4 data centers in different countries) and many years of experience. Over ten years, partnerships have been established with everyone major operators communications.

Third-party experience is not very informative, so the company gives all new clients upon registration free minutes so that you can independently check the quality of the connection.

Cloud PBX is the basis of modern telephony

The implementation of a classic PBX takes long time. Requires the selection of equipment, its purchase, delivery, installation, configuration and further maintenance. At the same time, new cables are laid and other inconveniences are created. In general, employees sit without normal communication for two to three weeks and lose clients. Cloud PBX is available immediately. All technical problems remain on the provider's side, and the company receives a ready-made service on the day of the request. With a regular PBX, new employees almost always have to wait for a new telephone to be purchased for them and an internal number to be allocated. SIP telephony grows with the company: unlike hardware PBX, cloud-based PBX is scaled as needed by simply adding virtualized resources. Providing virtual PBXs is just one of the areas of development of the Zadarma project. They allow you to combine the advantages of Internet services with the simplicity of a classic telephone exchange. They are also called “cloud”, since the main part of the hardware functions on the side of the service provider, and the client receives the service in its pure form. The telephone device in a virtual PBX can be either a physical phone with VoIP support or an application running on anything. SIP support appeared in the fourth Android versions, so calls through a virtual PBX can be made from a smartphone and without having to buy additional handsets. The cloud PBX is managed through a web interface, which means it is accessible from any device connected to the Internet. People's habits change more slowly than technology, so hybrid services are required at all times. They help smooth out the next shock of the tide of progress, acting as a bridge between the past and the future. One of these services was IP telephony, the further development of which was SIP (virtual, or “cloud” PBX). This service is as universal as possible, so you can imagine many scenarios for its practical use. For example, some government agencies still send documents by fax. Should I buy a fax machine because of this? Of course not! Software faxes have existed for a long time, which are easy to implement in the same cloud PBX. Need a customizable answering machine with high line capacity? Smart forwarding? Dual-mode Caller ID? Today, all this is easily virtualized.

The total number of Zadarma clients in forty countries reaches half a million

Cloud PBX from Zadarma provides the following basic functions:
  • Free telephone service for anything on the day of registration. Connecting takes only five minutes: just register, go to your personal account, buy a direct number and press the only button “Enable PBX”;
  • connecting several offices with a single telephone network. It doesn’t matter at all where these offices are located and how many there are;
  • moving an office to any city or country while maintaining the same telephone number;
  • the ability to quickly and cheaply create a call center - for example, to conduct surveys or provide technical support for a new product;
  • smart call forwarding both within the office and to external devices– for example, on a mobile phone. Alternatively, conditional forwarding can occur to another number if the first number has not been picked up for 20 seconds.
  • API interface that allows you to connect the virtual PBX service with any CRM systems and programs for call centers.
Since October 2015, all customers have also been provided with a free widget for receiving calls through their website, and frequently traveling customers can call via Zadarma abroad (or internationally) to avoid overpaying roaming charges. You can even order a separate SIM card “Zadarma” on the website. A roaming card logically complements a virtual PBX and allows you to stay with your office number on any trip. You can both receive calls and make outgoing calls. Since all traffic from this SIM card is IP telephony, the cost of calls is free.

Virtual service as an ideal machine

In the theory of inventions there is the concept of an ideal machine. This is a device that performs its intended functions as efficiently as possible, but at the same time works completely unnoticed and requires virtually no maintenance. A virtual PBX fully satisfies this definition. With the complete absence of specialized equipment on the client side, it provides more functions than an expensive and difficult to configure office mini-PBX. Moreover, virtualized services have better load balancing and ensure maximum fault tolerance due to the fact that they are already implemented on top technologies at the data center level. How cloud service, virtual PBX unites strengths traditional means of communication and new technologies. Its task is to maintain simplicity for the user and, at the same time, add as many features as possible. Among them are not only all imaginable voice services and smart call routing, but also detailed statistics, which office PBX cannot provide. The collected statistics clearly show the shortcomings of the current customer service scheme and interactions between employees. Thanks to this data, you can more effectively distribute work responsibilities and optimize call routes. Even expensive physical PBXs begin to miss calls when the load is above average. This is due to limitations in the capabilities of call forwarding, which are often processed by the secretary in a semi-automatic mode. A virtual PBX initially has much more throughput and is not limited in any way by routing. It can be configured according to different scenarios: from forwarding to the next available number in the list, to a group of internal numbers, to a mobile phone, or even to a third-party VoIP messenger. Therefore, through a virtual PBX you can receive a call anywhere - you don’t have to be at your workplace and use a specific handset. You will no longer miss an important call, and clients will not be annoyed because of the long wait for an available specialist.

Cloud PBX lifehacks

  1. For each internal phone You can set up your own “white list” of numbers. Calls from them will be immediately transferred to the subscriber, bypassing the voice menu and standard greetings.
  2. If you don't use mobile internet on a smartphone, the phone can still be used with a virtual PBX. Just set up forwarding to your mobile number or voicemail. As long as you are connected to the corporate network via Wi-Fi, the smartphone will work like a regular SIP phone. Outside the office, he will continue to receive calls to the office (for example, direct Moscow) number. This way you won't miss a single call.

Any conceivable option for routing calls in a cloud PBX can be configured and, if necessary, changed to another. In the Zadarma project, the number of incoming call scenarios has been increased to 30. To change them, you don’t have to reconfigure different devices and you don’t have to physically switch anything.

Sky-high heights: immediately and for nothing

Cloud telephony helps optimize costs, since it is not tied to either location or number of ports. You can immediately get a 100-channel number for the price of an old mobile phone and connect employees to it from anywhere where there is Internet. They don’t even have to come to the office to do this. Virtualization is especially good for getting started quickly. For example, you are opening your first office and are very limited in funds, and time is running out. A virtual PBX helps ensure fast telephone installation for anything - if only there is an Internet connection. It is not necessary to pull optical fiber or twisted pair: At a minimum, Wi-Fi or 3G will do for the first time. Using cloud telephony, you can organize voice communication between company employees and its clients within one day. In this case, you will immediately have a large set additional services– such as a direct landline number in one of seventy countries or free for customers (Toll Free) hotline with an 800 number in any of 55 countries of the world. For example, British numbers 44-800 and 44-808 are connected free of charge and cost only 160 rubles. per month. A room in Ireland will cost 120 rubles per month. You probably pay more for a mobile phone. A direct Moscow number will generally be free for you if the total duration of incoming calls to it exceeds 700 minutes per month. Calls between internal numbers of your PBX are always free.

Cost optimization

A regular PBX is a hardware set tied to a specific location and a bunch of physical restrictions. Today your company has just opened and nine internal numbers are enough for it, but you are buying a 16-port PBX “for growth.” How many rooms will you need in a month? In six months? No one will say this in advance, and you will always have to adapt to standard schemes: 24/32/48/64... With a high probability, when expanding your office PBX, you will not be able to simply install additional modules and purchase additional licenses. Usually you have to change the PBX itself to a more powerful one. When you move an office, you will have to take the mini-PBX with you and reconfigure it in a new location, and when you open an additional branch, you will have to buy another one for it. When using a PBX, the cost of a call depends on its type, and long-distance calls are not cheap. With a virtual PBX, there is no fundamental difference where you call: all traffic is routed via the Internet and costs a penny. Domestic traffic is generally free, even international! A classic office PBX can only connect subscribers and offer them a simple choice of voice menu accompanied by mournful melodies. Virtual PBX from Zadarma is a modern service with a lot of both familiar and non-obvious features:
  • voice menu (IVR) with flexible settings;
  • easy call transfer manually or according to a predetermined script;
  • quick call interception (just pick up the handset and press two numbers);
  • recording conversations (simultaneously on multiple numbers);
  • large volume voicemail (Voicemail System);
  • automatic fax reception;
  • appropriation short numbers for calls to the most frequently called subscribers;
  • automatic answering machine programmed according to a schedule (auto-calendar);
  • automatic messages and actions for a given incoming number (auto attendant);
  • connecting an alternative line
  • detailed and visual statistics on all calls
  • program interface (API) for integration with other services.
In addition, you can organize a conference call between subscribers of internal numbers in just a couple of clicks. Just remember how much work it costs to do this with other solutions. The virtual PBX itself is provided “for free”, that is, free of charge, for all clients who regularly top up their account (at least once every three months).

From technology change to paradigm shift

Business people are distinguished by a clear understanding of goals, the ability to independently set and solve them in an optimal way. However, many who consider themselves businessmen are captured by classic misconceptions. They often perceive the purchase of a thing as an intermediate stage in achieving a goal, while they do not need the thing itself, but the functions it performs. If the head of a corporation needs to fly to business meetings in other cities, then it is not at all necessary to buy an airplane for this. It will just be an expensive toy that will never pay for itself. A turbo jet in corporate colors will please your ego and give +100500 points to charisma, but will not help the company develop - rather, it will take the lion's share of the funds for its maintenance. Of course, the example of a private jet is somewhat grotesque, but the same principle holds true on a smaller scale. If you are not a techno-fetishist, then you are unlikely to need a huge server that stands and hums in a separate room with a split, turning electricity meters into compact fans. Most likely, your company needs some specific IT services, and today it will be much more efficient to implement them in the cloud. The situation is similar with other common things, including telephone communication. The purchase of traditional PBXs can be considered an unreasonable expense by most companies. The company requires a stable and convenient connection to communicate business processes, and not the equipment itself, which costs significant one-time costs and is rapidly becoming obsolete. It’s high time to move office telephone exchanges to the cloud along with other non-core services for the company.

Use a SIP phone, computer, smartphone, tablet, IP gateway with analog devices! Virtual PBX virtual PBX is a service that replaces a physical, office station. The service consists of the fact that the company receives full use of the functionality of a telephone exchange physically located at the provider, and pays a subscription fee for using telephone communications.

« Virtual"takes its meaning from the Latin word vir"man". Virtus was used to denote the totality of all qualities inherent in men: physical strength, valiant behavior, moral dignity. The modern meaning of the word is a certain state of an object in which there is no difference between the real and the imaginary. Virtual PBX can be located anywhere on the Internet connecting subscribers for voice communication. The canmos provider connects your phone via the Internet for free, allocates a resource, and provides access to statistics! For negotiations, a station is required to which the subscriber will be connected; all negotiations will be carried out through it. In order to make a call, you need a number that connects two phones using stations, creating a temporary channel for conversation; after its end, the channel is automatically sorted out by control stations.

Virtual PBX connects an IP phone within a few minutes, manages international/international routes, collects statistics, records conversations, creates a call plan for both outgoing and incoming calls, fax, answering machine, greeting. Functionality: automatically receive calls and call any number, listen to answering machine via E-mail, use a multi-channel number, receive scheduled calls, multi-level voice menu, subscriber grouping, call distribution, call interception, black and white lists, etc., short numbering. Convenient and simple connection: softphones installed on a computer or smartphone, IP gateway with analog telephones, IP phones. A wide selection of devices or programs for calls from a large number of manufacturers. The most technologically advanced, simplest, quick way connections, use the Internet. High-quality long-distance business negotiations are provided by optical cable or Q&Q technology. The transition to a new level is carried out within a few weeks after approval, the optical cable is introduced into the building by the telecom operator canmos. Optical lines can transmit large volume information at the speed of light, a dedicated channel ensures transmission of a high quality signal without interference from the provider to the subscriber.

Management and quality of telephone conversations is becoming a business tool and an important element of the enterprise, most modern legal entities pay serious attention to their development. A lot depends on the quality of communications - from the effectiveness of interaction with subscribers to increasing the level of organization management.

Canmos communications will save a lot Money, and also get an excellent resource for automating many business processes. The signal is transmitted using a station, which is located in the provider’s server rack. In this case, direct installation of bulky equipment in your building is not required. This greatly simplifies the connection process.

Heads of enterprises, structural divisions, managers and individual entrepreneurs strive to ensure that their organizations reach a new level. Everyone is interested in increasing the number of customers, increasing the efficiency of their enterprise, reducing costs, increasing sales, and successfully promoting goods or services. The use of our technologies solves these problems, taking business to another level.

Innovative business requires the need to a large number of calls, manage contacts with contractors, plan meetings and tasks. Managers contact subordinates, employees communicate with each other to resolve certain issues, operators or managers accept requests from subscribers. For this reason, the importance of aspects such as:

  • speed and quality of signal transmission;
  • uninterrupted operation;
  • functionality;
  • possibility of connecting a large number of numbers;
  • reducing telephony costs without losing its efficiency.

Our connection fully meets the criteria listed above! CRM, SBC perform the necessary functions for business. Signal transmission is carried out using encrypted channels on the Internet and optical cable, due to which the quality is maintained even under heavy load conditions.

Using a dedicated channel will protect against various interruptions caused by congestion. The network can easily withstand the required load, you can connect the required number of numbers and lines, and quickly solve problems related to the work of your company.

Peculiarities

Innovative telephony, controlled via the Internet. Phones are connected via an optical cable or via the Internet to an existing station in a Canmos server rack. This technology is ideal for medium-sized companies, small businesses, call centers with 2-15 operators. Our company makes it possible to open a branch or call center in Moscow without an actual presence.

All work of the new structural unit will be carried out through a VPN, which will connect the remote office and the actual location. Connecting it will allow you to solve many problems of business optimization and automation. Opening a company or new business always leads to additional expenses. The use of modern technology will allow you to reduce costs to a minimum, use existing telephone sets, free of charge (software). However, the quality of communication and its efficiency will be more high level when using IP phones and optical cable between the provider and the subscriber.

Functionality

Excellent functional resources. Important functions include:

  • voice menu;
  • Internet telephony;
  • ability to record conversations;
  • forwarding to mobile phone;
  • auto-attendant;
  • filtering of exports;
  • adding new numbers.

Setting specific functions depends on the tasks you intend to solve, as well as your personal preferences. You will be able to manage all network subscribers and control telephone calls. The work will be systematized according to specific conditions.

Working with clients

Nowadays, companies are actively “fighting for clients.” Moreover, the winner here is the one who uses the most effective tools in conjunction with CRM. When a person wants to order a product or service from you, it is very important to retain that customer. Modern technology will help you with this.

If a buyer or customer calls and hears a busy signal on the phone, he will turn to your competitors. To avoid this scenario, use call forwarding and a database with all calls available for viewing in a convenient interface. With this approach incoming call One of the available operators will definitely handle it. If the client called outside of business hours, contact him as soon as possible.

Recording conversations will allow the manager to monitor the work of his subordinates, identify and analyze errors, and make adjustments to the activities of operators and managers. So a modern PBX becomes an excellent assistant for improving the operation of an enterprise.

Virtual PBX for free

Businesses that choose to use modern technology take an approach that combines quality and reliability with minimal connection costs. An excellent solution would be to connect your phone to a virtual PBX for free. You get modern telephony that works via the Internet. At the same time, such a connection becomes the most profitable for you in terms of financial costs.

You receive a free interface in which all conversations, numbers, call times are reflected, and the most economical international/international route is selected. Connect for free and pay only the costs of LD/ILD and subscription fees; the functionality can replace a regular office telephone exchange, and its capabilities will be noticeably higher. Virtual technology has significant advantages, due to which it is very popular these days. Business owners, managers of enterprises and institutions willingly use such competitive advantages.

The functionality involves a large selection of settings, thanks to which the company can connect additional functions depending on the needs of the company. Analog and other obsolete equipment are becoming a thing of the past. Enterprises and organizations are beginning to use more efficient means.

Free, convenient and practical

Modern technologies are seriously convenient. The user does not need his own station, since it is connected to the provider’s cloud server. An employee only needs to have one of the technical kit options:

  • IP phone
  • PC or tablet with ZoiPer program;
  • Smartphone with ZoiPer program;
  • Phones and gateway.

Connection of the equipment chosen by the subscriber is carried out in 15 minutes via the Internet or using an optical cable, providing high-quality communication without interference and without losses.

No need geographical reference to your company office. Employees can communicate with each other while in different places. It becomes much easier for managers to monitor the work of subordinates using CRM. The efficiency of interaction with customers, clients and partners increases. With such telephony, many conversations take place online and go beyond the office walls.

Canmos makes it possible to unite all structural divisions of your company into a single network. In this case, you use one multi-channel number or several. It all depends on your personal preferences and the tasks that need to be solved. Short numbering is provided for communication between users within the network.

If you made the right decision to connect a free virtual PBX to replace the old one, the effect will be immediate! Such telephony will be an ideal option for processing calls from buyers and customers; it can be used to organize the work of a call center.

Free and effective

When connecting, it is possible to save the current number using the FXO gateway. Some companies resort to such tactics to retain existing subscribers. Other enterprises prefer to use everything new, believing that they will not have any losses.

The capabilities of a virtual telephone network allow you to process a larger number of calls. Moreover, even under heavy load, telephony works without any interruptions. This becomes another argument in favor of implementing such a solution. Poor-quality telephone communications lead to losses for an enterprise if profits directly depend on the volume of accepted applications. Virtual PBX is efficient and reliable, so you are confident that the client will get through to you.

The technologies used in such telephony can withstand heavy loads. The quality of signal transmission remains at a high level even with maximum network load. Telephony carried out via the Internet significantly outperforms traditional telephony.

The principle of a free virtual PBX

The principle of connecting to a virtual PBX:

1.Free is not only a way to cut costs.

2. Moscow city numbering with the required number of lines is allocated.

3.Set up a call plan for internal lines.

4. You can set the maximum amount you can spend per day. Fool proof.

5.The quality of communication and the established rules are checked.

You get a telephone network that is extremely easy to use. The subscriber makes a call that goes to your phones according to the established rule. Up to hundreds of people can call one number at the same time. The call is processed according to the selected settings.

In most cases, the caller is immediately connected to an available operator. The exception here is when all operators are busy. In this situation, the caller is asked to wait - he receives a special a voice message. When one of the operators is released, a connection immediately occurs.

The operator or manager can talk for an unlimited amount of time. In this case, the conversation is recorded, and the manager receives information to analyze the activities of his employee.

Useful features and benefits

In general, the canmos policy is ideal for small and medium-sized businesses, pay a subscription fee for lines and outgoing calls at surprisingly low rates, the virtual PBX itself is absolutely free, regardless of the number of employees, functionality, etc. All international/international calls follow optimal routes, call quality is high, prices are good, integration with CRM is the best in price and quality.

Communication stands out for its advanced functionality with many different elements. The following functions play a special role:

  • automatic call processing – allows you to forward and receive calls according to the scenario specified by the settings;
  • voice menu – helps the caller obtain the necessary information and better navigate;
  • collection of statistics – the history of incoming and outgoing calls is stored in the user’s personal account;
  • black and white list – simplifies the call processing process;
  • a call back from the website - improves interaction with a potential customer and buyer, increases the possibility of concluding a deal.

Such telephony gives additional features For a company, you can connect for free in 20 minutes. And you don't need to use any equipment. You are spared the need to purchase expensive stations, switches, etc.

You will save significantly on communication services, since Internet telephony is much cheaper. Allows you to easily interact with employees who work remotely or are located in another city. Telephony expands the capabilities of your company.

TLS and HTTPS protocols provide secure and reliable connections. Competitors and attackers do not gain access to your information. Even if you have no Internet or a power outage, you can maintain contact with the client who called. This feature is available thanks to your provider's equipment.

Interaction with Canmos

The Canmos company connects to communication services on the basis of a license and contract. We configure telephony based on the tasks that your organization needs to solve. Thanks to modern technologies your customers' requests turn into sales.

A PBX operating on the basis of cloud solutions significantly improves the quality of service. You get rid of missed calls and retain potential clients, turning them into real ones. Your enterprise becomes more mobile, which is achieved through automation and optimization of many processes.

Clients and partners become more loyal to you. The level of trust increases, the image of the organization improves, and costs are optimized. Cloud telephony will help your organization reach the next level.

To realize the benefits of such a PBX, interaction with an experienced provider is necessary. Canmos will help you get telephony aimed at developing your company and solving the problems you need. Use innovative communication tools to help your business.

Safety and reliability

For innovative companies, the factor plays an important role information security. It is extremely important that confidential information does not fall into the hands of attackers. Some negotiations contain information that should not be available to third parties. A virtual PBX can protect you from interception of such information.

The signal is transmitted using a special encrypted protocol, so attackers will not be able to listen to such a conversation. You get safe and reliable telephony that can protect you from failures and interception of confidential information.

Provider

The company providing communication services, the communication provider, is of great importance. It is better to cooperate with an experienced provider who has proven himself in the business. Possibilities virtual network can be fully realized when you deal with professionals.

Order the service from Canmos and you will receive high-quality telephony for your organization. We customize the network based on the client's needs, without offering unnecessary costs for additional features. Canmos specialists have extensive experience working with customers of different levels. We will offer a network that suits your business needs. The tools you choose will solve the necessary business problems. Network maintenance is carried out by our company's employees. You are freed from the need to purchase any equipment, since communication is carried out thanks to the capabilities of our company. Use our opportunities to develop your business.

Free connection!

Fast free connection . You can connect a virtual PBX for free in a few minutes. Set up integration via API with CRM, without visiting technical specialists.

Free communication connection with the ability to manage contacts through CRM, with all counterparties and control negotiations. Any business, large or small, uses a telephone; the modern realities of our lives mean a large number of negotiations, calls that we make ourselves and that people call us. Call management and systematization will allow you to use your time more productively.

Our solutions can very effectively manage the entire telephony of a company, as well as yours. personal connection. What is management? How can you configure a group of phones to work in a single mode, obeying the same established rules?

To answer this question, you need to determine the priorities that you consider most important in your work or for yourself personally in communication. Agree, if the company is young and it is important for it not to lose a single contact, client and call, it is necessary to value every incoming call distribute to a larger number of employees, leave all unanswered calls in the (CRM) database.

But when a company has already developed a certain circle of clients, it is more important for it to work with the existing circle of clientele, calls from old clients should have a higher priority.

CRM+server allows you to set up several telephone sets for one phone number; all calls incoming to the company will be answered by several people in turn or simultaneously. With this mode of operation of a multi-channel telephone number, provided there is a sufficient number of operators, all calls will be accepted. Maintaining a call database for additional quality control of service.

Intelligent phone call landing system.

Sitting at a desk and waiting for a call is a very difficult job; with little traffic of telephone calls, it is convenient to set up a queue of telephone calls with the ability to record all telephone numbers that called the company number. Making it easier than it seems! A day is 24 hours, of which we are at work for 8 hours, not counting lunch, there are weekends and holidays. The rules should be different during working hours and during non-working hours. There are telephone numbers entered into the database as important clients, a call from which should be sent to a specific manager or executive.

The cloud PBX program allows you to take into account: the caller’s number, the time of the call, and the availability of available operators. Application of established rules will save time on call processing and improve the quality of service. Use all phones that are available: IP phone, analog telephone, smartphone, laptop, computer.

We solve 99% of all business problems, combining the convenience of a mobile phone and the capabilities of a single company phone number.

Virtual PBX functionality

Virtual PBX canmos – modern, effective solution for handling calls. Let's look at its main functions and capabilities:

  • creating groups of users who perform similar or identical responsibilities;
  • accepting calls from any numbers, from any countries, and any cities;
  • providing group calls with the ability to forward to external lines, Cell phones both automatically and manually;
  • intelligent forwarding depending on the caller's number and time of call;
  • redirecting calls to the right operators and managers;
  • automatic call distribution;
  • use of multi-channel numbers, one number can have up to 120 incoming communication lines;
  • sending notifications about missed calls received during non-working hours or when the workload is too high, creating a waiting menu;
  • automatically informing the client about an attempt to call during non-working hours, recording the caller’s number;
  • voice greetings and answering machines;
  • faxes via IP gateway;
  • recording and saving conversations;
  • maintaining statistics and analytics (who called, when, where, from what number, how long the conversation lasted, etc.);
  • maintaining the number even if the company’s address changes;
  • integration with other API programs, integration with CRM;
  • widgets for the site (call from the site, call back, chat).

Virtual PBX is connected for free, there is also no charge for use subscription fee. All our clients pay only for telephone calls. Virtual PBX is free solution for office telephone installation. No need to buy expensive equipment and lay telephone lines, the network has already been created and is located on the operator’s server. You connect to it via the Internet or an optical cable laid between the operator and the client’s office.

Advantages

In addition to ease of use, virtual PBX has a number of other important advantages. First of all this high quality digital telephony significantly exceeds analog channels and cellular communication, where there is a dependence on the environment: walls, basement and sometimes weather conditions can influence. Very important for most users is the economic advantage. No wires, expensive equipment, installation or technical support, toll-free telephone number in code 499, costs per minute of conversation are also significantly lower than MG by 40%, MN up to 80%. Choosing a service provider is extremely important when it comes to telephone communications!