Personal account of GIS housing and communal services. GIS housing and communal services personal account of public services GIS housing and communal services entrance

10.06.2020

Urgent changes in working with the GIS Housing and Communal Services (State Information System of Housing and Communal Services) and what housing complexes, management companies, management organizations and homeowners associations should do to avoid receiving a fine. In the article you will find an on-line service that will determine whether you should place data in the system. In addition, you can download a guide to GIS housing and communal services and learn about urgent changes in working with GIS housing and communal services in 2018.

In this article you will read:

What is GIS housing and communal services

How to avoid mistakes that your colleagues make when working with GIS housing and communal services

Users of GIS housing and communal services do not even know that they are making mistakes when working with this system. We collected hidden errors and showed in screenshots how to publish data correctly. Now the manager will not face a fine of 20 thousand rubles. and other troubles!

GIS Housing and Communal Services is designed to store all existing data on housing and communal services in Russia. The system contains a variety of information about housing stock, work performed, communication systems, types of housing and communal services available and provided to residents, as well as additional funds which will be needed for the further implementation of all the listed areas of activity, reports on the volume of tariffs for housing payments, a list of debtors, etc.

Watch the webinar recording "Answers to practical issues about working in GIS Housing and Communal Services"

According to the new rules, management entities are required to disclose information in 4 places, otherwise you may receive a fine. How to avoid a fine and correctly disclose information, read the article in the magazine “MKD Management”. A housing construction cooperative, a homeowners' association and other structures carrying out management activities supply their existing information to the Housing and Communal Services GIS. First of all, this is the following information:

Report on the work performed;

Electronic passport data for all MKDs;

Data from meters and other metering devices;

Plans, estimates and reports related to activities aimed at maintaining or repairing common property in an apartment building (communication systems, entrance, site);

Financial documentation in electronic form;

Reports on work with residents’ applications;

Information about decisions made at residents' meetings;

Electronic versions of contracts related to the provision of resources or management activities;

Samples of adopted charters;

Other information related to apartment buildings.

To start working with GIS Housing and Communal Services, you need to register in this system and log in Personal Area. This requires an electronic signature. It is issued to representatives and members of organizations in specialized centers.

Detailed information can be obtained on the official website of GIS Housing and Communal Services: http://dom.gosuslugi.ru/#/main

Step-by-step instructions for the MA for posting information:

Step-by-step instructions for HOAs, residential complexes, housing cooperatives for posting information:

General instructions for posting information:

Who should enter information into the GIS Housing and Communal Services

Use the on-line service to determine whether you should post information in the Housing and Communal Services GIS:

The right to enter information into the GIS housing and communal services system is approved:

1) The Basic Federal Law on this system;

2) Other federal laws;

3) Other regulatory and legal acts.

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In general, information providers can be both government agencies and individual private or legal entities, if their powers are confirmed by any legislative act. The main performers of this function, according to the seventh article of the Federal Law, are:

The federal executive body (and its regional branches), which is engaged in registering rights to real estate, as well as recording transactions carried out with it, maintains cadastral records;

The federal executive body (as well as related bodies) that regulates tariffs for housing and communal services;

The federal executive body (and its regional-territorial branches), which regulates government activities related to the issue of migration;

Federal executive body that carries out government activities in the tax field;

The federal executive body that is responsible for ensuring government regulation when registering various organizations that are not of a commercial nature;

Various government bodies of all subjects Russian Federation;

Suppliers of various resources that are necessary to be subsequently used for high-quality and timely provision of utility services;

The executive body of the constituent entity of the Russian Federation authorized to carry out state housing supervision;

Repair or construction organizations of a non-profit nature that operate in this apartment building;

Fund for Assistance to Reform of Housing and Communal Services;

Pension Fund of the Russian Federation, as well as its regional-territorial bodies and branches;

Almost all local governments;

A local government body that has the authority to manage the municipal housing sector;

Individuals and legal entities who, according to concluded agreements, are engaged in management activities in an apartment building, carry out repair activities, maintain the house or provide certain utility services;

Government bodies of all constituent entities of the Russian Federation related to issues of providing regions with energy saving and managing energy issues;

Organizations that are authorized to conduct state accounting of one or more housing funds.

GIS housing and communal services and responsibility for non-placement in the system

In a situation where data on the fee they want to charge a tenant has not been entered into the GIS Housing and Communal Services, he has legal grounds to ignore the receipt and not pay anything. In addition, an organization that ignored the rule on mandatory entry of information into the system may be fined up to 200 thousand rubles and lose its license for three years. These changes came into force on January 1, 2017.

How to register a management company in GIS Housing and Communal Services

The registration procedure in the GIS Housing and Communal Services personal account is quite simple. It is carried out in three steps:

Step #1. Receipt digital signature

In order to use the system, a digital signature is required - an electronic analogue of a real signature, necessary to carry out some operations, in particular those related to the GIS housing and communal services. The head of the organization should contact the certification center to obtain this type of signature.

Step #2. Creating an account on ESIA

The next step is registration in the Unified Identification and Authentication System (USIA). For this purpose, obtaining an electronic signature is required. In addition to it, you must enter your passport data, insurance number of an individual personal account, mobile phone etc.

All information is subject to verification by the relevant authorities. This will take some time. After completing this procedure, the user receives confirmed status and can use the system under the conditions provided to an individual.

He should go to the “Organizations” tab and create a new account there, indicating in the parameters that it will be registered to a legal entity. It is also allowed to add other employees of your organization so that they can use the GIS housing and communal services. The only condition is that they have a personal digital signature.

Step #3. Gaining access to GIS housing and communal services

The final step in gaining access to this system is registration on the electronic resource of the GIS Housing and Communal Services. To complete this procedure, you will need an account already created in the Unified Identification and Authentication System database. The information provided therein will be used to automatic filling corresponding fields on the official website of the GIS Housing and Communal Services https://dom.gosuslugi.ru, however, the registration procedure does not end there, and you will have to add some information. In particular, it is necessary to list the powers of the organization, give it brief description and similar information.

Upon completion of the third step, the organization can log into its personal account and work with the Housing and Communal Services GIS.

Why sign the user agreement for GIS Housing and Communal Services?

To use GIS Housing and Communal Services, you must enter into an electronic agreement with the GIS Housing and Communal Services operator. The user can be either an individual or a legal entity. The head of the organization will likely be asked for additional personal information:

In this case, the user is notified that this information is required for:

reliable interaction with the identification system necessary for working in your personal account;
granting access rights to additional system functionality;
ensuring the authorization of the use of data provided by the system.

It is envisaged that the user's personal information will be transferred to third parties under the conditions specified in the user agreement:

How to sign the user agreement of GIS Housing and Communal Services

1) Log in to your personal account of the GIS Housing and Communal Services.

You may receive an error message notifying you that you need to install the plugin. In this case, the user will be provided detailed algorithm performing this procedure. If this does not help, then you need to contact the organization that issued this digital signature.

2) Sign the user agreement.

In the next step, a dialog box will appear asking the user whether he wants to log in as an individual or a legal entity. You must select the second one, after which the system will offer to sign user agreements.

Option user agreement For individual:

User agreement option for a legal entity or individual entrepreneur:

To ensure correct and complete work with the GIS Housing and Communal Services, you must carefully read and accept both agreements.

Read more about working with GIS housing and communal services in the material help system"MKD Management": .

Placing information in the GIS Housing and Communal Services: timing and composition

According to the law, any organization (partnership, cooperative) that has begun to fulfill the duties of managing an apartment building is obliged to publish information about itself and the houses in the Housing Information System within a week. Among the required information:

Address of the apartment building;
Code of the all-Russian classifier of territories of municipalities of the municipality within which the house is located;
Date of crime to perform management duties;
The date of completion of management duties;
The reason why the performance of duties for managing an apartment building ceased;
Hours allocated for receiving citizens;
Operating mode;
Main state registration number or main state registration number of an individual entrepreneur;
Address of governing bodies (housing and construction cooperative, management organization, homeowners' association);
Full name of the head of the management organization (except for cases when an individual entrepreneur is registered);
Title of the position of the head of the management organization (only for legal entities);
Contact information: telephone, fax, email;
Official website address;
Information about the dispatch service (working schedule, address, telephone number);
Information about whether the management organization is a member of the SRO (if so, then additional information must be added: name, main state registration number, contacts, address);
The volume of participation of a constituent entity of the Russian Federation, a municipal entity in the authorized capital of the management organization (for legal entities).

Within 15 days from the date of registration of a legal entity (or from the date of changes) in the GIS Housing and Communal Services it is required to publish some information. Full list what needs to be placed in the system (both for the partnership and for the cooperative):

Charter;
Minutes where the decision to approve the charter is registered;
Date of state registration;
Minutes of the general meeting of residents, where the decision on liquidation is registered;
Date of reorganization;
Information about the chairman, members of the board and commission at the time of requisition activities;
Data on the term of election of the chairman, members of the board and the audit commission;
Main state registration number or main state registration number of the chairman, members of the board and the audit commission;
Information about members of the organization (cooperative, partnership): telephone number, date of admission to membership and withdrawal from it.

Within a week from the date when the organization assumed responsibilities for managing an apartment building (or from the date of changes), its management is required to place the following data in the GIS housing and communal services system:

Information about the organization that provides an invoice for receiving payments for housing and communal services;
Main state registration number, reason code, bank identification code;
Account number of the organization carrying out management.

In the same way, within a week from the date when the organization assumed responsibility for managing the house, it is necessary to place in the GIS Housing and Communal Services register data on:

The time frame within which payment documents are provided to residents;
The time intervals in which these bills are paid;
The period of transmission of meter readings and other utility calculation devices.

Also, no later than within 15 days from the date of assuming duties (or from the date of changes) the management organization is required to publish in the GIS Housing and Communal Services register information about objects subject to state registration, including the following:

Address of the apartment building;
Code of the All-Russian Classifier of Municipal Territories;
Cadastral number (if it is not there, then report it);
Life cycle stage;
Date of construction of the structure;
Start date of operation;
Years of reconstruction work;
Building series;
Type of building project;
Number of elevators;
Number of entrances;
Number of floors (including underground);
Facilities available at the entrance (if any) intended for persons with disabilities;
Number of apartments;
Number of other premises;
Number of balconies, loggias;
Total area;
Status of the building as a cultural heritage (if any);
The date when the premises were privatized;
The date when the last energy survey was carried out;
Wear period of the building;
The date on which wear is expected.

In addition, no later than 15 days from the date of assuming duties (or from the date of changes) the management organization is required to place detailed information about the structural elements of the house in the Housing and Communal Services GIS:

Item type;
The material from which the element is made;
Square;
Physical deterioration;
Year when the last major renovation was carried out;
The year when, according to the documentation, the period of effective operation ends.

Within a period not exceeding 15 days from the date registration of a land plot with cadastral registration, The following data must be entered into the GIS Housing and Communal Services:

Cadastral number of the plot;
State registration number of the site;
Land area.

No later than within 15 days from the date of assuming duties (or from the date of changes, i.e. registration of a room or apartment for cadastral registration), the management organization is required to publish data on living space in the GIS Housing and Communal Services register:

Apartment number;
Cadastral number of the living space (or indicate that it does not exist);
Assigned state registration number of the living space;
The number of the entrance where the living space is located;
Number of rooms (you must indicate where the information was taken from);
Area, both residential and general (you must indicate where the information was taken from);
Number of residents;
Data on the area of property that is common (you must indicate where the information was taken from).

In the same period of time, the following information about all non-residential premises in an apartment building is required to be published in the GIS Housing and Communal Services:

House number;
Cadastral number;
Assigned state registration number;
Data on the area of premises included in the common property of an apartment building.

All management organizations are required to promptly publish information about their activities on the official website of the GIS Housing and Communal Services https://dom.gosuslugi.ru, including the need to list all provided utilities, provide information about repair work, describe activities aimed at managing the property of an apartment building Houses. Reports on the work performed, their results, cost, and other information are also required.

Within a week from the moment the agreement on the provision of utility services was concluded (or adjustments were made to an existing agreement), the management company is obliged to publish the following information on the GIS housing and communal services portal:

Agreement on the provision of housing and communal services by the management company;
Information about who will receive utility services.

In the same period of time, the following must be published in the GIS Housing and Communal Services register:

Addresses of the apartment building and associated premises;
All-Russian code for the territories of municipalities of the municipality (or those) where the building is located;
Information about available housing and communal services, including deadlines for providing meter readings, the time during which these services can be used.

No later than within 15 days from the date of carrying out business activities to manage apartment buildings (or from the date of changes, i.e. registration of a room or apartment for cadastral registration), the management organization is required to publish information about the work performed in the GIS Housing and Communal Services register:

The time frame required to generate a list of currently performed works (for the management of an apartment building);
Type, name and cost of these works (for the management of an apartment building).

At the same time, the GIS Housing and Communal Services register publishes information about the work performed, the services provided and the current repairs of common property in an apartment building. Including:

The time frame required to create a list of currently performed works;
Type, name and cost of these works;
Frequency and schedule of work and provision of services for activities related to the repair and maintenance of common property;
The period of time allocated for these works and services.

No later than within a week from the date of signing the documents, data on the quality of work and services provided by the management organization aimed at maintaining and repairing the common property of an apartment building is published in the GIS Housing and Communal Services register. Including:

Type, name and time of execution of work, whose quality was controlled;
The number of full calendar days when there were excessive interruptions or insufficient quality of work;
Acts on exceeding the permissible break time or quality violations.

No later than within a week from the date of conclusion of the agreement (or making adjustments to an already valid agreement), information on agreements for the provision of services by the management company for the maintenance of common property in the apartment building and the implementation of ongoing repair work is published in the GIS Housing and Communal Services register. In general, the following information is required:

Agreement;
Specify the parties to the agreement;
The main state registration number (or the main state registration number of an individual entrepreneur) and the reason code for registering a person who acts as one of the parties to this agreement;
Subject of this agreement;
Address of the apartment building;
Code of the All-Russian Classifier of Territories of Municipal Entities of the municipal entity within which the house is located;
Acceptance certificates for completed work.

The organization carrying out management is obliged to place information on the number of services provided, their volumes, quality, cases of violations, deviations from schedules, etc. on a monthly basis in the GIS Housing and Communal Services register.

No later than within a week from the date of putting a common house or individual metering device into operation (or from the moment of changing information about this ODPU), you must provide the following information:

Installation address;
serviceability;
Type of communal resource;
Model;
Serial number;
Availability of sensors that measure temperature and pressure indicating their location on the unit;
Dates of sealing, start of operation, last inspection;
Interval between checks;
Ability to take readings from the device remotely.

No later than three days before the start of the restriction or temporary suspension of services provided by the management organization, information about how long the services will be suspended, what this delay is associated with (for example, repair work), and how the current problem will be solved quickly. In total it is required:

Address of the apartment building;
Types of jobs;
Their description;
Date, time of start and end of work;
Date and time of introduction of restrictions or suspension of utility services.

No later than within a week from the date of execution of the protocol, the management organization is obliged to enter in the GIS Housing and Communal Services register information on the amount of fees for all services and work done in the management of an apartment building.

In addition, the management organization is obliged to provide monthly reports on settlements with contractors, firms and companies involved in the removal of solid waste. All this is done either on time (no later than the 25th), or on other dates, if this is specifically stipulated in the contract.

In cases where the management organization itself owns an account where funds are stored to ensure repair work, then information about how this fund is formed, what it is spent on, as well as what details it has, also needs to be sent to the Housing and Communal Services State Information System.

Within a week from the moment the management agreement is concluded, the following information must be published in the system:

Apartment building management agreement;
The document that serves as the basis for concluding an agreement;
Address of the apartment building;
Start and end date of the management contract;
Date of termination of the management contract;
Reason for termination of the management contract;
Information about the parties who entered into a management agreement. For individuals - full name, identification document details, insurance number of an individual personal account; for legal entities and individual entrepreneurs - the main state registration number (or the main state registration number of an individual entrepreneur).

Within a week from the moment the contract for the provision of utility services is concluded, the following information must be published in the system:

Information on contracts for the provision of utility services;
Agreement for the provision of utilities;
Information about public services;
Type of utilities;
Start and end date of utility services;
The start and expected end dates of the contract for the provision of utility services;
The time frame within which it is required to transmit readings from meters and other metering devices, supplementing this information with information about the dates on which this information was transmitted.

Every year, the management organization is obliged to submit the GIS Housing and Communal Services to the register detailed information about the work done last year (provided that this organization and that year carried out activities related to the management of an apartment building).

In cases where some common property of the owners of premises in an apartment building is rented out, the management organization is obliged to send some information to the GIS Housing and Communal Services register. Namely:

Address of the apartment building;
An agreement stating that part of the common property is transferred to someone for use;
Information about the parties who entered into the agreement. For individuals - full name, identification document details, insurance number of an individual personal account; for legal entities and individual entrepreneurs - Main state registration number (or main state registration number of an individual entrepreneur);
Start and expected end dates of the contract;
The name of the property that is leased under the agreement;
Minutes of the general meeting of owners;
Documents confirming the powers of the persons who entered into the agreement;
The amount of payments for the service specified in the contract;
Dates and frequency of payments for the service according to the contract.

Then the management organization is obliged to send information on the status of payments, as well as accounting reports on where and when these funds are sent to the GIS Housing and Communal Services register on a monthly basis.

No later than a week from the moment when the energy service agreement was concluded, the management organization is obliged to provide the following information to the GIS Housing and Communal Services register:

Address of the apartment building;
Energy service agreement;
Dates when the agreement was concluded, when it will come into force, when it will terminate;
The basis for concluding this agreement;
Minutes of the general meeting of owners, which contains the decision to approve the energy service agreement;
Information about the parties who entered into the agreement. For individuals - full name, identification document details, insurance number of an individual personal account; for legal entities and individual entrepreneurs - the main state registration number (or the main state registration number of an individual entrepreneur);
Contract price;
The estimated volume of energy resources if the energy service agreement is implemented (including the monetary value of this volume);
The period for achieving the share of the savings amount.

In addition, within a week from the moment of receiving an application from the owner of the space in an apartment building, the management organization is obliged to place this application for consent to carry out work on the owner’s premises in the GIS Housing and Communal Services register.

Within five days from the moment the act of completion of work is signed, the management organization is required to provide information about the volume of energy resources that were saved to the State Information System for Housing and Communal Services.

How to use templates to import information into GIS Housing and Communal Services

To facilitate the process of entering data, the information system offers management organizations to use ready-made templates. They allow you to avoid manually entering information, which has two significant disadvantages:

the procedure requires quite a lot of time, especially if the Criminal Code needs to be entered a large number of positions;
the risk of errors due to human inattention, which is eliminated when automatic copying information.

Where to find templates

Templates in Excel format Representatives of the management organization who have the status of an Authorized Specialist can upload them to the GIS Housing and Communal Services. Before uploading information from the templates into the system, you need to enter information about current charters or contracts, as well as indicate the addresses of the required multi-story buildings.
To download ready-made templates on the GIS Housing and Communal Services portal, you need to go to the “Regulations and Instructions” section and select “Management organizations, HOAs, housing complexes, housing cooperatives.” On the page that opens there will be a block “Interaction with external systems”. Depending on the type of organization, a suitable template is selected. They are made separately for the management company and for homeowners' associations and housing cooperatives.

An archive containing more than a dozen Excel files and descriptions of working with them in Word format. First of all, a template is selected for importing information about the MKD.

Please note that GIS versions of housing and communal services are regularly updated, so the proposed template options may also change. You need to download files immediately before posting information. If you use templates of outdated versions, then information from them may not be loaded into the information system.

How to fill out the template: step-by-step instructions

The template for importing information about apartment buildings contains more than 10 sheets. They separately describe:

characteristics of a multi-storey building;
general information about MKD;
structural elements;
intra-house networks;
non-residential premises;
Living spaces;
entrances;
elevators and so on.

Information must be entered only on those sheets that are relevant to a particular house. For example, if there are no elevators or non-residential premises in the apartment building, the corresponding sections are skipped.

The first to fill out is a sheet with the characteristics of the MKD. Here you can enter the address of one or more houses. These addresses will further link data between template sheets. In the next column, enter the FIAS house code. Using this unique identifier, GIS Housing and Communal Services finds a specific house in the database of the Federal Address Information System.

The OKTMO column is also required to be filled in - the lower level code from this classifier is entered into the template. This can be an 8- or 11-bit number. Please select carefully when filling out time zone, and also indicates the real cadastral number, in the absence of which the word “No” is written.

After entering the characteristics of the house, you can proceed to filling out the remaining sheets with information about entrances, premises, equipment and communications. If several houses are entered on the first sheet, then information is entered for each of them. On subsequent sheets, a clear relationship will be maintained between the addresses of houses, numbers of entrances, residential and non-residential premises.

How to upload a template to GIS Housing and Communal Services

The prepared templates are downloaded on the GIS Housing and Communal Services portal, where you need to open the “Management Objects” tab and select the “Housing Objects” item from the list. The user will see the “Register of Housing Facilities” page. On it you need to click the “Download data” button.

After this, the “Selecting downloaded files” window will appear on the screen, in which you need to select the line “Download data on apartment buildings” and click on “Add file”. When the template file is added, you need to click the “Upload Files” button. After a short wait, the message “File loaded. There are no viruses,” and then the “Import” button is pressed.

To find information about a multi-storey building in the register of housing assets, you should indicate the necessary search parameters at the top of the register page - subject of the Russian Federation, city, street, apartment building number. After clicking the “Find” button below, in a separate field, information about the apartment building specified earlier in the template will be shown.

There you can also view information about the entrances of a high-rise building, for which a corresponding link is provided. A separate tab that opens will also display information previously entered into the template. In the same way, you can view the list of premises. To do this, in the lower right corner there is a link “All premises”. The tab will display a list of residential and non-residential premises.

This check allows you to understand whether the information from the template has been loaded into the system. We recommend that representatives of management organizations do this to verify for themselves that all actions taken are correct.

Why upload a file with processing results?

After the necessary information has been entered into the GIS Housing and Communal Services using a template, the management company employee needs to upload a file with the processing results. It contains information necessary for use in other templates, as well as information about errors that were made when filling out.

The import results are uploaded through the additional menu. This is the last item without a signature, indicated by a few strokes on the general blue strip with the portal tabs. Here you select the “Result of file import/export” link. When you click on it, the “Register of file processing statuses” page will open, where you can select the name the desired file. When you click on it, it downloads to your computer.

The downloaded file opens and the notes made by the system are viewed on each sheet. They are done on the right side behind the last column to be filled in, so they can sometimes go unnoticed without scrolling the view bar to the right. Notes are entered in the “Processing Status” field. On sheets with characteristics of apartment buildings, residential premises, rooms and non-residential premises, this field indicates a unique identifier of the house, premises or room. These identifiers are needed to fill out other templates.

If an identifier (or the signature “Ok”) appears in the “Processing Status” field, then the entry into the Housing and Communal Services GIS was successful. The record may not be loaded into the information system. In this case, the field will indicate that the data was filled in incorrectly. Errors can be corrected in accordance with the comments provided by the system, and then upload the corrected information again.

How to add a house to GIS Housing and Communal Services: video

In this video you can find detailed instructions that explain how to add a house to the GIS housing and communal services registry, and other useful information.

How is uploading to GIS Housing and Public Utilities from 1C?

The 1C program provides the function “Uploading information about buildings into the GIS Housing and Communal Services”. Below is a step-by-step algorithm for working with it.

1. Filling out information on accounting objects

Before the process of downloading data is carried out, it is necessary to enter information about buildings, premises and entrances.

2. Uploading data to Excel

In order to start uploading data into Excel, you need to select an item in the “Information Disclosure” menu, from where go to the “Service” item, where you will find “Uploading information about buildings into the GIS Housing and Communal Services”:

In order to upload data, you need to specify some parameters:

The upload period, that is, the time period from which the user is interested in information;
Upload directory, that is, the directory where files will be uploaded;
Buildings - indicate those houses about which information is needed.

If there are any errors in the entered data during the uploading process, appropriate notifications will appear that will allow you to make the necessary adjustments.

All upload data will be distributed by the system according to types. For example, apartment buildings and residential buildings. For all types of buildings, GIS Housing and Communal Services will create separate files, however, if the file is too large, it will be split into a slightly smaller pair.

Of course, to open and process the received files you need Microsoft program Excel.

In order to deposit Microsoft file Excel requires going to the official website of the GIS Housing and Communal Services http://dom.gosuslugi.ru/ and after completing the authorization process, go to the “Management Objects” section, and from there to “Housing Objects”, where you need to select the “Download data” item. The following window will appear on the screen:

In it you should select the “Add file” button (two buttons: for apartment buildings and residential buildings), find it among the directories on the computer, mark it with the cursor and click on “Upload files”. To make sure that the file was successfully downloaded, you should pay attention to the “Result of importing / exporting files” section.

This video contains a video recording of a meeting of the Chamber of Commerce and Industry committee, where issues of entrepreneurship in the public utilities and housing sector were discussed. It touched upon many nuances that managers of management organizations need to know in the context of the topic “Disclosure of information: rules of GIS housing and communal services from July 1, 2016.”

Attached files

Information posted in the GIS Housing and Communal Services.docx

Today some GIS housing and communal services users We couldn’t log into the system in our usual way. The fact is that the developers have canceled the ability to log in using an electronic digital signature by default. Today we will tell you what to do in case of such difficulties.

We go to your personal account on the ESIA

GIS Housing and Communal Services informs about the impossibility of logging in with the following message:

The innovation of the system is that the electronic digital signature function must be enabled in the settings personal account in GIS Housing and Communal Services. To do this, go to the website https://esia.gosuslugi.ru. Enter your login (this is a mobile phone number or email) and password. You can enter SNILS as your login (after clicking the corresponding button below).

Attention! The login and password are received by the head of the management organization / chairman of the HOA (residential complex, housing cooperative), since only he can owner of the digital signature.

After entering your username and password, click the “Login” button.

Then go to the “Account Settings” tab.

In the “Account Settings” tab, in the left column, select “Login using electronic signature”.

In the window that opens, select “On.” and click the “Change” button. Ready!

How to recover your password

What to do if you don't know or don't remember your password? It is easy to restore. To do this, on the website https://esia.gosuslugi.ru click “Recover password”.

To recover your password, you first need to enter your phone number or email and click the “Find” button.

Users registered on the State Services website can log into the personal account of the GIS Housing and Communal Services. There is access to Internet housing and communal services.

Certificate of debts for the premises, if you are the owner.
Data on residential premises on agreements with companies, members of the council of homeowners, cap. repairs
Submission of indicators of accounting equipment.
Room statistics.
Information about available meters.
Making payments for housing and utility services online using your personal account number.
Data on benefits and subsidies.
View data about houses and management companies.
Checking the license of the management company.
Sending demands and complaints to special structures.

You can visit your personal account of the GIS Housing and Communal Services by clicking the link https://my.dom.gosuslugi.ru/citizen-cabinet.

It is worth saying that the reliability of the information depends on the Management Company assigned to the house. The management company submits data to the GIS Housing and Communal Services for a separate house and connects the LAN. From the beginning of 2018, management companies must provide comprehensive information and services for all regions of Russia. In such constituent entities of the Russian Federation as Moscow, Sevastopol, St. Petersburg, mandatory data transfer to the system comes into force on July 1, 2018.

Log in to your personal account GIS Housing and Communal Services

Use the registration record on the website gosuslugi.ru. confirmed (in addition to basic registration data: cell phone/email address, password, last name, first name, personal identification required (passport, SNILS), send for verification, wait for identity confirmation (information verification takes no more than 15 minutes). Standard record type, with simple input data, not suitable, verification and documents are important. Register on the Internet resource esia.gosuslugi.ru. Carefully check the registration data; in case of an error, you will have to send it again, as the verification will not pass.
Visit a specialized center (post office, MFC, post office, select the appropriate option), take documents (passport, SNILS), go through the personal identification procedure there. It takes little time when there is no long queue. After completing all the stages, you will have a personal account for the user of State Services, with a large number of useful functions, opportunities that are always useful for receiving various services. It is important to start it early, details on the website vsegosuslugi.ru, full instructions, with a detailed, step-by-step analysis of all stages.
Go to the resource dom.gosuslugi.ru.
For individuals, login using your login and password on the government services portal, you need to fill out the available lines.
During the initial visit, you must accept the terms of the agreement on your own behalf.
Click “Login” (top right).

Help for users, read if you have any difficulties working with the system.
Payments for utilities according to the LS number.
Sending an appeal, complaint, you can send a request to connect to the system or a complaint to the Criminal Code.

Let's take a closer look at sending a connection request:

Fill in the applicant’s details (full name, email address, phone number).
Enter information about the appeal (home address, subject of the appeal, addressee, it is possible to attach photos/screenshots, documents, files).
Write the text of the requirement.
Don’t forget to re-enter your email address under it. Mailbox so that the management company can send a response message.
It is good to check the accuracy of filling out the fields.
Confirm sending if everything is correct.
Wait for a response letter to email box, information is also available in your personal account (“Appeals” - “Appeals and responses to them” – “Own appeals”). Next, find what you need from the list of sent requests, see full information on it, the approximate date of receipt of the response.

When the data is entered, there is a detailed list of services indicated above.

Sections on the GIS Housing and Communal Services page.

Section with data about the premises (residential).
Section of available operations.
Payment for housing and communal services.
Transfer of indicators of accounting equipment.
Information about counters.
Sending requests and grievances.
Home information section.
Statistical data on residential premises.

Information about the premises (residential building)

This section contains information about the premises for which you are the owner:

Common/living area.
Number of residents.
Item information about the house, you can click on it.
What year was the house built?
House type.
Commissioning date.
Condition of the living space.
Total wear.
Major repairs (latest date).
Background information about the management organization.
If you click on the link “Information about the management organization”:
Addresses: Actual, legal, postal.
OGRN, INN, KPP.
Telephone number/Fax.
Internet resource of the Criminal Code.
Address Email.

Actions in your personal account

This section contains a number of functions for making utility payments, transferring indicators of metering devices, transferring dissatisfaction, statements to management structures.

Function to pay utility bills:

When the system knows the data on outstanding housing and communal services receipts, redirection to the online payment resource, otherwise a notification about the lack of information.
The ability to pay any bill using your personal account number, you just need to provide the details, enter the amount, confirm, and pay.

Transmission of meter readings:

Select the required menu item (the “Entering current meter readings” window will automatically “open”).
Enter the current digits on the meter in the lines provided.
Click "Save".

The next option in the personal account is “Information about installed metering devices.” Metering devices item in the actions section:

Information about the utility resource.
No. Metering device.
Indications (statistics, when the last ones were entered).
History of transmitted readings.

The final function here is “sending messages to the management company.”

Home information

This great feature allows you to view documents:

Read the agreement with the management organization for the maintenance of your home
Find out who is the chairman or board member of the apartment building, if data is available.
View information about major renovations.
Also worth noting separately is the Information about contracts item, it contains:
Information about the date of conclusion of the contract.
Estimated end date of the contract.
Validity.
Information about when the agreement came into force.
Certificate of management organization.
Additionally (at the discretion of the MA): Scanned text of the signed agreement, in various formats.
The remaining tabs contain:
List of managed objects.
Past contracts.
Additional agreements.

Statistical data on residential premises (apartment building)

Important information for homeowners:

Statistical indicators about spent utility resources.
Data on payments made, according to basic drugs.

Housing and communal services payment history

You can view payments made for housing and communal services made during the year in the “Payment History” block. How to do this:

Hover your mouse cursor over the main menu section “Payment for housing and communal services”.
From the proposed list, select “Payment History”; information about all payment transactions made in the past is stored here.

Here is the main functionality of the personal GIS housing and communal services account for individuals - homeowners. When problems or difficult situations arise regarding the system, contact technical support (to view the resource you need to log in to the system with a username or password), technical specialists will be happy to respond, understand any unclear problem, suggest the right solution, all messages from citizens are reviewed promptly. With your requests, you help the service become better, of higher quality, point out errors that should be eliminated, and send suggestions for improvement. The developers strive to constantly improve the product in order to make the service as understandable as possible and accessible to a large number of people. They focus on the opinions of direct visitors to the portal. We wish you a comfortable journey through the system.

If the site user has not been registered, his authorization will be requested. When, If the user has not registered, it is necessary to register.

On the registration page, you must correctly enter your first and last name, mobile phone number and email address in the fields specified for this. Click the “Register” button.
You should receive a confirmation code on your phone, which is entered in the field specified for this. There is an option to send the code by email (the “Try via email” button).
After clicking on the link sent by email, you will be redirected to a page to create an account password. It is important to protect your data with a strong password and enter it twice.
Click the “Confirm” button.

Site forms

GIS Housing and Communal Services is divided into open and closed entry forms.

Open part

Ordinary users of the site have the opportunity to view information and information posted on the page without registering and without going through identification and authentication. Individuals, as ordinary users of the site, are allowed to access their personal accounts by directly going through all the registration procedures in the Unified Identification and Logistics System (if the account was confirmed without registration in the State Information System for Housing and Public Utilities).
Simply put, ordinary users of the site (consumers of utility services and owners of premises in apartment buildings) have the right to get acquainted with information posted in the open part of the GIS housing and communal services and which does not contain any personal data.
It is possible to familiarize yourself with the data of your management company and home.
You can log into your personal account to pay receipts.

Closed

Step-by-step instructions for individuals or legal entities

Logging in for an individual includes the following steps:

In the upper right corner of the site you can find the login button (located under the personal account button).
After registration on the site, you only need to enter your contact number phone number or email address used to register the account.
Next, enter the password. After logging in, the site redirects the user to his personal account.

Login of a legal entity:

The user must log in account individual.
If you have the “Confirmed” status, go to the “Organizations” tab.
Then click on the company name. In the “Access to systems” section, we look for GIS Housing and Communal Services in the list.
We get administrator access.

Attention! Login to the organization's personal account is possible only with a digital signature.

Alteration

Following the law, all organizations that have begun to perform duties for managing apartment buildings undertake to post information about themselves and the houses on the GIS Housing and Communal Services website within a week.

Changing data for an individual:

On right The page contains account information. Based on the extent to which the profile will be filled out, one of the existing statuses is assigned - “Simplified”, “Standard” or “Confirmed” form:

The account receives simplified status if personal information is not specified.
It becomes standard after filling out and confirming your phone number and email.
Only after providing all the necessary information can it acquire the Confirmed status.

To make changes on the page of a legal entity, the following steps are taken:

After registration is completed, it becomes possible to enter personal information about the organization and its leader. In this case, there is no need to fill in all the fields, because certain information has already been filled in automatically, based on the information contained in the electronic signature key.
After the completed actions, the system produces automatic check filled data. Upon successful data verification, the legal entity’s profile is registered in the Unified Identification and Logistics Authority.

In what cases can access be denied?

As already mentioned, in order to obtain the right of access, it is important to have a confirmed user account of the system in the ESIA for an individual and individual entrepreneur or authorized representatives for state authorities, local government, state extra-budgetary funds and other other legal entities. Otherwise, the user will be denied access to perform any actions in the GIS Housing and Communal Services.

The presence of a personal account in the GIS Housing and Communal Services will greatly expand the organization’s capabilities and will make it easier to regulate its work. If you carefully familiarize yourself with all the intricacies of working on the site, in the future this will speed up the work process, both for the manager, employees of the organization, and for ordinary users of this resource.

A citizen’s access to the personal account of the GIS Housing and Communal Services is provided after passing the identification and authentication procedure in the federal state information system “ one system identification and authentication" (ESIA).

Thus, a citizen who has a confirmed account in the ESIA can gain access to the personal account of the GIS Housing and Communal Services without registration.

When logging into the personal account of the GIS Housing and Communal Services for the first time, a citizen must sign a user agreement.

Acquainted with detailed instructions registration can be done on the GIS Housing and Public Utilities website in the subsection “Registration Instructions” of the “Regulations and Instructions” section at: https://dom.gosuslugi.ru.