Job description of the deputy head of the postal service department. Head of the postal department job description. Part-time work at home in the Russian Post company
The head of the communications department about his work, employees and clients.
Start
Alexandra Ivanovna Gracheva is already at her workplace at 7.30 am - in the Petrozavodsk post office No. 30. The doors are still closed for clients, but she doesn’t have a moment’s rest.
“Even though I’m the boss, I don’t have to sit in an office, and I don’t even have an office,” she laughs. – And my task is simple: to make sure that everything works and that there is a result. I come half an hour before and give the operators money: they should have change in the cash register. It’s good that everything is in place today, otherwise recently one operator has not yet returned from vacation, my deputy was “transferred” to the 26th department “for a breakthrough” - after all, my colleagues also need to help. In such cases, you have to sit down at the cash register yourself: the work won’t wait.
This work, like any other at the post office, is well known to Alexandra Ivanovna. As a young girl, she first crossed the threshold of the post office in her native Spasskaya Guba as an apprentice telephone operator and telegraph operator, and gradually mastered all the specialties and subtleties postal service.
And then a construction team from Chechnya came to Spasskaya Guba, and she met her future husband. We went to live with his parents.
– It was still the Soviet Union, no conflicts on ethnic grounds. I got a job at the post office. In our team we had Chechens, an Ingush, an Armenian, a Jew, myself, a Karelian, and we worked together. The Chechen girls spoke to each other in their native language, but as soon as I entered the room, they switched to Russian.
There, in Grozny, Alexandra Ivanovna was noticed: conscientious, responsible, knowledgeable, and was appointed head of the department, although she did not have any special education at that time. The family began to grow, but there was no apartment, and they were drawn to Karelia. In 1982, my husband and I came on vacation and in Petrozavodsk we went to the post office to inquire about work. They were immediately offered places, a hostel was given, and the children were given a kindergarten and a nursery. And for about 30 years now, Alexandra Ivanovna has been serving in what has become her native department.
Spun up
Meanwhile, operators accept registered letters from clients, selling newspapers, delivering parcels... The working day was moving forward, but there was a hitch: the correspondence arrived late, the delivery department urgently needs to sort it out. Those who are freer rush to help.
“In our team we are completely interchangeable,” says Alexandra Ivanovna. - No other way. Now there are 14 employees, and once there were 30. It is clear that delivery volumes have fallen. In the past, postmen delivered 1100-1200 copies of newspapers and magazines and 100 letters every day. Now people have begun to subscribe to fewer publications, write fewer letters, and almost only business correspondence remains. I myself don’t remember the last time I sent someone a letter. Email, faxes, social media- The world is moving forward.
– So maybe the post office will close altogether?
– This is unlikely: some functions are being reduced, others are appearing. We don't sit idle.
– When does the payment of pensions begin, this is probably the busiest time?
– Tomorrow begins, we are preparing the documents today. These papers must first be processed: cut, laid out... And then receipts for utility services will arrive. So you have to spin. If you don’t have time before closing, you’ll have to finish the job after work, because our work can’t be put off until tomorrow.
– These are all problems and worries, but what’s good about your work?
-Yes, everything is good. The main thing is that our team is efficient, however, the postmen have a high turnover, this is understandable: the salary is small, and yet some are delayed, like Lyudmila Leonidovna Efimova, who has been working for 20 years. And the operators are all my students, responsive, accustomed to work. My deputy, Masha Korobova (pictured), is already a ready-made head of the department, but she doesn’t want to leave us.
Knowledge is power
Alexandra Ivanovna has a special relationship with studies, or rather training. She mastered the work of a telephone operator, telegraph operator, and operator at the workplace, grasping everything on the fly. And one day, the head of the post office, Nina Vasilievna Aleshkina, called several female workers and firmly said: “So that everyone is at the technical school in the fall!” So the mother of two children entered the correspondence course at the Leningrad College of Communications, studied with pleasure, not for show, but for knowledge.
– Probably, in any job you need the ability to quickly navigate. Especially at the post office: everything changes so quickly: tasks, equipment, technology,” she says. It’s a pity, now the operators have been transferred to a deal: what you do is what you get for it. It seems fair, but the incentive to learn and improve your skills disappears. And without knowledge you cannot move forward.
Recently, Alexandra Ivanovna was presented with the highest professional award - the UFPS badge “For Labor Valor”, noting: there is no person in the department who has trained more students than she.
Cameramen Galina Fedorova and Natalya Lenchitskaya, students of Alexandra Ivanovna Gracheva
– There is no need to be surprised: I taught operators not only in the department, in the workplace, but also at the school, replacing the industrial training master who went on a long vacation. I’ll finish my shift and run to class. It was difficult, of course, but I liked explaining it and seeing the response, and additional income. Then my husband and I were building a cooperative apartment; we needed money.
Finally, she was offered to switch to teaching altogether. She thought and... refused, decided that her business was the post office after all.
Later she was offered the position of training engineer. The years were difficult, personnel changed frequently, and we had to train 20-30 people at a time. She coped, as always, “excellently,” until she had to leave the post office for 4 years.
Didn't work out well with the boss. After he told her that people with honors don’t work here, she found a job and left. She was persuaded to return. I waited until the opponent of the “honor diplomas” quit.
By the end of the day there are more and more visitors in the hall. Alexandra Ivanovna listens: one of the clients becomes louder. She hurries to figure it out, and soon she sits down at the cash register. Many clients know her and say hello. Her hands flash: envelopes, stamps, scales, questions, answers, forms, subscriptions, money... The line is gradually melting.
Olga Lavreshina, like everyone else here, can cope in any workplace
– You know, when I left for another job, I really missed the bustle and noise, this rhythm, my team and clients, many of whom I know by sight. I’m where I am and I can’t imagine myself without mail.
In the photographs, Alexandra Ivanovna Gracheva, an optimist by nature, believes that if today is difficult, then tomorrow will be easier.
The national operator provides the population with a variety of post services and ensures the successful functioning of financial and commercial services. On the base post offices There are MFCs that provide the population with state and municipal services on a “one-window” principle. Communications companies work closely with the Ministry of Internal Affairs and departments of the Ministry of Emergency Situations. By agreement between Russian Post and Russian Railways, a postal train runs daily between Moscow and Vladivostok. The fleet of baggage and mail cars has been significantly updated.
Organizational form and structure of the post office
Russian Post unites 41.5 thousand branches. The organizational structure is four-level:
- The management apparatus of enterprises, which includes directors for commercial operations and postal services.
- Branches:
- courier communication center;
- international express delivery service for postal correspondence;
- main office of long-distance mail transportation.
- Post offices that provide sorting and exchange of mail with sorting centers in other regions.
- Branches postal service.
Postal service departments (POB): characteristics, functions, location by region
OPS provide the most important stages of the technological cycle of postal services:
- accepting applications for services;
- delivery of service results.
Post offices are distinguished by their class, which is determined by the number of residents and the size of the service area. There are five classes:
- There are 4-5 grade departments in the villages. They have only a few people on their staff: a boss, 1-2 operators and postmen.
- Class 3 security guards are located in residential areas of the city. The insurance department issues pensions, receives and sends transfers, receives and issues letters and parcels. The second department is the center for issuing and receiving parcels.
- Large software that operates 24/7 are categorized as class 2.
- Class 1 status is assigned to sorting shops and 24-hour security centers, working seven days a week and holidays. The main task of such a department is to direct incoming shipments from a given region to different parts of the country and the world. Only in such a branch can you send a parcel or transfer money even on New Year’s Eve.
The higher the class of the OPS, the wider the staff of its employees. In addition, the class of the post office affects the size of workers' salaries.
In 2018, 41,788 public security organizations operated in Russia. The densest network of post offices has been created in the Central Federal District. There are 10,800 branches here. In regions with lower population density, PS branches were distributed by number:
- in the Volga Federal District - 8.98 thousand.
- in the Siberian Federal District – 5.93 thousand.
- in the Southern Federal District - 5.93 thousand.
- in the Northwestern Federal District - 4.02 thousand.
- in the Ural Federal District – 2.88 thousand.
- in the Far Eastern Federal District - 2.09 thousand.
Russian Post's income from operating activities last year exceeded 190 billion rubles. The company's net profit amounted to 2.7 billion rubles. Employees received this result thanks to lower costs, increased income from settlements with foreign postal services, and increased effect from retail trade. Profitability also increased due to the activities of Post Bank.
The average salary in the Russian Post company is 17.5-24 thousand rubles.
Premises and equipment of the fire control center
Above the entrance to each post office there is the inscription “Russian Post” and its logo. Instructions and information stands are placed in prominent places in client rooms. Operators work at tables that are combined with special barrier stands. Their workplace provided with indexing directories, subscription catalogues, service tariffs; seals, stamps, strict reporting journals, a safe for storing money and electronic computer equipment and necessary software products. For weighing postal items There are electronic scales.
Visitors using cash terminals can pay for postal services or taxes, make payments for utilities, and repay a loan or mortgage.
The number of postal workers exceeds 350,000 people. The list of positions is long. The most common professions of postal workers are telecom operator and postman.
The responsibilities of the telecom operator Russian Post include the provision of postal, financial and government services. They do:
- organization of subscription;
- sale and promotion of various services;
- reception, processing, delivery of postal items, payments and transfers, payment of pensions.
The specialist performs cash transactions, works with primary documentation, and enters information into databases.
The work of a postman does not require special education. Even schoolchildren can apply for this position. The duties of the Russian Post postman include receiving and delivering letters, parcels, parcels, and telegrams. You can distribute correspondence to addresses only after it has been sorted and the appropriate documentation has been completed.
Every year, the Russian Post Office receives, processes and delivers about 2 billion letters, 60 million parcels, 80 million transfers.
The law prohibits opening citizens' mail. Therefore, postal workers stand guard over the rights of citizens of the Russian Federation. The search for postal items, verification of claims from federal and corporate clients, correspondence of an investigative and controversial nature is carried out by an inspector of the control and reference area. The inspectors' hard work is valued at 11,310 rubles.
Vacancies for work at Russian Post
An analysis of employment sites showed that today 10,755 jobs remain vacant at Russian Post.
In-demand specialties: group leaders, managers, lending specialists, financial analysts and consultants, branch managers and their deputies. Specialists with a higher economic education, experience in business management in federal or national companies, and with at least 5 years of experience in the commercial field in a managerial position have a chance to receive the highest salary of 150 thousand rubles. To do this, you must submit an application and pass a competitive selection for the position of deputy director of the branch for postal business at Russian Post (Siberia).
In the postal service, there is a need for postmen, telecom operators, cashiers and dispatchers. However, the level of their salaries remains low - 14.5-22 thousand rubles.
You can find a job in the OPS without qualifications. Worker vacancies at Russian Post remain relevant: loaders, storekeepers and sorters.
General rules for employment at the Post Office
To get a job at Russian Post, just find a vacancy on the employment website and send your resume. Next comes an interview with the employer. There you need to provide the necessary documents: education document, work book, medical certificate.
Newcomers are given a probationary period. Before getting a permanent job, they will have to undergo training or internship.
Part-time work at home in the Russian Post company
Russian Post does not provide the opportunity for citizens who want to work from home. If such a vacancy is found, most likely it was posted by scammers.
The salary of postal workers depends on the following factors:
- Place of work and location of the OPS. Employee earnings are determined by the class of the department. Thus, a telecom operator working on a class 4 security system in rural areas receives from 11.3 thousand rubles per month. His colleague in Moscow earns an average of 24.5 thousand rubles. The salary of a telecom operator in Noyabrsk is 18.6 thousand rubles.
- Job title. The highest salaries at Russian Post are for management employees. Head of Russian Post N.R. Podguzov receives 380 thousand rubles monthly for his work. The salary of the head of a unit in a large post office is 28.9-33.7 thousand rubles. The monthly salary of sorters, mailroom administrators, and customer service operators ranges from 24.7 to 32.4 thousand rubles.
The size of management's salaries depends on the average salaries of employees of this organization. The average monthly income of the general director is 500 average salaries, deputy managers - 350, chief accountant - 150.
Mail delivery workers earn less than other postal workers. The salary of a postman in the Russian Federation ranges from 11.3-19.8 thousand rubles.
For high planned and economic indicators, postal service employees are awarded bonuses: monthly, quarterly and at the end of the year. From July 1, 2016, Russian Post introduced new system bonuses. It is based on the implementation of key performance indicators. The maximum monthly bonus is 30% of the salary.
Management and personnel problems
Russian Post operates on the principle of corporate governance, which complies with the requirements of Russian legislation and foreign practices.
Official representatives of the unitary enterprise announced the need to reorganize regional offices. Improving the quality of work of branches will create conditions for increasing the income of postal workers and improving the quality of services. The heads of the Federal State Unitary Enterprise promise to eliminate duplicative functions. Starting from 2019, the company plans to closely interact with trade unions and regional government structures, which will make the entire process as transparent as possible.
Postal workers have an alarming expectation of imminent layoffs. However, the management of Russian Post assured that only the management staff would be reduced. Salaries at Russian Post remain extremely low.
Another problem of the enterprise is the understaffing of post offices. This creates problems associated with the distribution of workload and work functions of each FSUE employee. Heads of small communications departments often combine the functions of an operator. Postmen have to unload postal vehicles when the postal team is predominantly female.
State labor inspection inspections carried out in regional branches of Russian Post systematically record numerous violations of labor legislation:
- employees are forced to sell products, although this obligation is not provided for in employment contracts;
- the procedure for training and testing knowledge on labor protection is violated;
- the vacation schedule and the order of medical examinations are violated;
- The rights of women who have a dependent child under one and a half years old are violated.
The solution to the personnel problem can only be achieved by attracting young qualified specialists.
Employees say one of the main benefits of their job is good relationships within their work teams. It is the warm friendly relations and support of colleagues that main reason, thanks to which they work at Russian Post.
Working at Russian Post guarantees:
- fast travel from home to duty station;
- opportunity for career growth and professional development;
- stable salary and regular additional payments (monthly, one-time bonuses);
Employees of a state enterprise are provided with a social package, paid sick leave, annual leave, discounts and compensation for holidays in children's camps and sanatoriums.
The main negative aspects of working at Russian Post are high workloads and poor financial support.
The capital region's need for postal workers is 17% of the total need in the Russian Federation. Great prospects for obtaining the position of manager-consultant at Pochta Bank are for applicants with a secondary specialized or incomplete higher economic education and experience working with clients in the areas of sales. They are expected to work on the territory of the Branches of the Federal State Unitary Enterprise "Russian Post" on a convenient 2/2 schedule and with a salary of 45,000 rubles.
Specialists with higher education, 3 years of experience in a large company in the field of compensation and benefits, who can multitask, have analytical and communication skills, can receive the position of head of the compensation and benefits group with a salary of 130,000 rubles.
The salary of postmen in the Moscow region is 13.8-22.4 thousand rubles. For this job they are looking for responsible, friendly workers with an active lifestyle and a willingness to be on their feet for a long time.
450 jobs remain vacant in St. Petersburg post offices. There is a need for managers (30-80 thousand rubles), credit consultants (21-70 thousand rubles), cashiers (19-21 thousand rubles).
Work in the OPS requires loaders (23-35 thousand rubles), delivery drivers (40-44.8 thousand rubles) and telecom operators (12.1-17.3 thousand rubles).
Without work experience, you can get a job as a sorter with a salary of 26,300 rubles. The applicant must have computer skills at the user level, be prepared to lift heavy objects (packages up to 30 kg) and monotonous work.
Working at Russian Post: employee reviews
Employee reviews help determine all the pros and cons of the service. Among the positive aspects, the most often noted are good relations in the work team, the proximity of the place of work to home and adequate, understanding management.
The negative points in the reviews include:
- excess job responsibilities the chief and his deputies;
- huge service areas;
- high planned indicators for sales of food products, office supplies and household chemicals;
- interaction with a large flow of customers who file complaints, express their dissatisfaction and behave aggressively.
The user “Svyazist” expressed the opinion that work at the post office is the most thankless and low-paid. People complain that the management “doesn’t care about anything”, the main thing is the fulfillment of inflated plans. They also note that the promised salary increase never happened and they did not pay any more.
JOB DESCRIPTION
head of the post office
1. General Provisions
1.1. This job description defines the functional, job responsibilities, rights and responsibilities of the head of the postal department of the Financial Technologies division (hereinafter referred to as the Head of the postal department) of the Federal State Budgetary Institution of Higher Professional Education "St. Petersburg State University telecommunications named after. prof. M. A. Bonch-Bruevich" (FGOBU HPE "SPbSUT") (hereinafter referred to as the Institution).
1.2. A person who meets the following educational and training requirements is appointed to the position of head of a postal service department:
with practical work experience:
Special conditions for admission to work of the head of the postal service:
1.3. The head of the postal department must know:
1.4. The head of the postal department must be able to:
1.5. The head of the postal service department is appointed and dismissed by order of the General Director of the Institution in accordance with the current legislation of the Russian Federation.
1.6. The head of the postal department reports to the General Director of the Institution and the head of the Financial Technologies division
2. Labor functions
3. Job responsibilities
4. Rights
The head of the post office has the right:
4.1. Request and receive the necessary information, as well as materials and documents related to the activities of the head of the postal service department.
4.2. Improve your qualifications, undergo retraining (retraining).
4.3. Enter into relationships with departments of third-party institutions and organizations to resolve issues within the competence of the head of the postal service department.
4.4. Take part in the discussion of issues included in his functional responsibilities.
4.5. Make suggestions and comments on how to improve activities in the assigned area of work.
4.6. Contact the relevant local government bodies or the court to resolve disputes arising during the performance of functional duties.
4.7. Use information materials and regulatory documents necessary to perform your job duties.
4.8. Pass certification in the prescribed manner.
5. Responsibility
The head of the postal department is responsible for:
5.1. Failure to perform (improper performance) of one’s functional duties.
5.2. Failure to comply with orders and instructions of the General Director of the Institution.
5.3. Inaccurate information about the status of fulfillment of assigned tasks and instructions, violation of deadlines for their execution.
5.4. Violation of internal labor regulations, fire safety and safety rules established in the Institution.
5.5. Causing material damage within the limits established by the current legislation of the Russian Federation.
5.6. Disclosure of information that has become known in connection with the performance of official duties.
For the above violations, the head of the postal service department may be subject to disciplinary, material, administrative, civil and criminal liability in accordance with current legislation, depending on the severity of the offense.
This job description has been developed in accordance with the provisions (requirements) of the Labor Code of the Russian Federation dated December 30, 2001 No. 197 FZ (Labor Code of the Russian Federation) (with amendments and additions), the professional standard “Post Specialist” approved by order of the Ministry of Labor and Social Protection of the Russian Federation Federation of April 7, 2014 No. 198n and other regulations governing labor relations.
0.1. The document comes into force from the moment of approval.
0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.3. The document has been approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.4. Periodic check of this document carried out at intervals not exceeding 3 years.
1. General Provisions
1.1. The position "Head of Communications Department" belongs to the category "Managers".
1.2. Qualification requirements - for postal service departments of groups I-III - basic or incomplete higher education (bachelor or junior specialist). Work experience in the postal industry - at least 3 years. For postal departments of groups IV-V - basic or incomplete higher education (bachelor or junior specialist). Work experience in the postal industry - at least 1 year.
1.3. Knows and applies in practice:
- resolutions, instructions, orders of governing bodies;
- methodological and regulatory documents on the organization of postal services;
- Postal rules;
- Rules for using postal services;
- administrative-territorial division of Ukraine;
- rules for operating electronic systems;
- means of mechanization of postal services;
- tariffs for postal services;
- regulations on remuneration;
- experience of leading postal enterprises, fundamentals of economics, organization of production;
- Law of Ukraine "On Protection of Consumer Rights";
- basics of labor legislation.
1.4. The head of the communications department is appointed and dismissed by order of the organization (enterprise/institution).
1.5. The head of the communications department reports directly to _ _ _ _ _ _ _ _ _ _ .
1.6. The head of the communications department supervises the work of _ _ _ _ _ _ _ _ _ _ .
1.7. During absence, the head of the communications department is replaced by a person appointed in accordance with the established procedure, who acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.
2. Characteristics of work, tasks and job responsibilities
2.1. Provides high-quality provision of postal services to the population, enterprises, institutions, and organizations.
2.2. Organizes workplaces for employees to provide postal services, communicates income plans to employees and monitors their implementation.
2.3. Ensures the safety of cash postal items, material assets, goods and documentation.
2.4. Responsible for the correct tariffication and timely and complete posting of fees for postal services, receiving cash reinforcements, depositing and sending excess balances of money from the main cash desk of the post office (communications center).
2.5. Ensures timely delivery of mail, pensions and cash benefits to recipients.
2.6. Responsible for the timely and high-quality preparation of reports, the reliability of statistical data, and the correct conduct of cash transactions.
2.7. Ensures high-quality and uninterrupted operation of postal mechanization equipment and electronic systems located in the post office.
2.9. Responsible for the exchange of mail with postal transport.
2.10. Analyzes the quality indicators of the department's work and fulfills the income plan.
2.11. Participates in the development and implementation of measures aimed at implementing the income and exchange plan, improving the quality of work and creating additional convenience for consumers of postal services.
2.12. Manages the employees of the department, and, if necessary, the employees of the points and mobile post offices attached to it.
2.13. Monitors the quality of processing of incoming and outgoing mail.
2.14. Keeps records of working hours and employee compliance with production standards.
2.15. Knows, understands and applies current regulations relating to his activities.
2.16. Knows and complies with the requirements of regulations on labor protection and environmental protection, complies with the norms, methods and techniques for the safe performance of work.
3. Rights
3.1. The head of the communications department has the right to take actions to prevent and eliminate cases of any violations or inconsistencies.
3.2. The head of the communications department has the right to receive all social guarantees provided for by law.
3.3. The head of the communications department has the right to demand assistance in the performance of his official duties and the exercise of rights.
3.4. The head of the communications department has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision of the necessary equipment and inventory.
3.5. The head of the communications department has the right to familiarize himself with draft documents relating to his activities.
3.6. The head of the communications department has the right to request and receive documents, materials and information necessary to fulfill his official duties and management orders.
3.7. The head of the communications department has the right to improve his professional qualifications.
3.8. The head of the communications department has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.
3.9. The head of the communications department has the right to familiarize himself with the documents defining the rights and responsibilities of the position held, and the criteria for assessing the quality of performance of official duties.
4. Responsibility
4.1. The head of the communications department is responsible for non-fulfillment or untimely fulfillment of the requirements of this job description obligations and (or) non-use of granted rights.
4.2. The head of the communications department is responsible for non-compliance with the rules of internal labor regulations, labor protection, safety precautions, industrial sanitation and fire protection.
4.3. The head of the communications department is responsible for the disclosure of information about the organization (enterprise/institution) related to a trade secret.
4.4. The head of the communications department is responsible for non-fulfillment or improper fulfillment of the requirements of internal regulatory documents of the organization (enterprise/institution) and legal orders of management.
4.5. The head of the communications department is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.
4.6. The head of the communications department is responsible for causing material damage to the organization (enterprise/institution) within the limits established by the current administrative, criminal and civil legislation.
4.7. The head of the communications department is responsible for the unlawful use of the granted official powers, as well as their use for personal purposes.