Cryptopro does not see the key carrier. The CryptoPro CSP message “Insert key media” or “Another key media is inserted” may appear

31.12.2020

If the error appears when logging in, you need to follow these steps to resolve it

1. Make sure that the medium with the certificate is inserted (the medium with the certificate is usually a floppy disk or a ruToken smart card). The media must match the selected certificate.

2. Open “Start” > “Control Panel” > “ CryptoPro CSP» > Tools tab > Remove remembered passwords button. In the window that opens, select the “User” item in the “Delete all remembered private key passwords” section and click on the “OK” button.

If, when reinstalling a certificate, the “Select Key Container” window is empty, or the required container is not displayed in it, then use the following recommendations.

4. If a floppy disk is used as a key media, it should not be write-protected (on a write-protected floppy disk, both slots located in the corners of the media are open).

5. If a flash drive whose name has been changed is used as a key media, then you must return the previous name.

6. If a floppy disk or flash drive is used as a key container, you must make sure that in the root of the media there is a folder containing the files: header, masks, masks2, name, primary, primary2. Files must have the extension . key, and the format of the folder name should be as follows: xxxxxx.000 .

If any files are missing or their format is incorrect, then the private key container may have been damaged or deleted. The container may also be damaged if these files cannot be copied, for example, to the Desktop.

If the folder with the listed files is not on the floppy disk (flash drive), then the certificate is missing on it. You need to check whether the certificate is contained on other media.

If an error appears while working in the system, you must follow these steps to resolve it:

1. If this message occurs when trying to open a document, it is often accompanied by an error when decrypting data . To solve it, use the following recommendations.

2. When opening a document, try clicking the “Cancel” button several times in the key media request window that opens.

3. It is likely that the document that causes the error to open was encrypted with multiple certificates. If one of the key media with an outdated certificate is lost or damaged, then this certificate can be deleted from the “Personal” and “Other Users” storage.

To do this, select the Start menu > Control Panel > Internet Options. Go to the “Content” tab and click on the “Certificates” button.

After this, you need to go to the “Other Users” tab; if there are personal certificates in the list, they need to be deleted. Only certificates from regulatory authorities should remain on this tab.
You can remove certificates from the Other Users store using

If the error appears when logging in, you need to follow these steps to resolve it:

1. Make sure that the medium with the certificate is inserted (the medium with the certificate is usually a floppy disk or a ruToken smart card). The media must match the selected certificate.

2. Open Start / Control Panel / CryptoPro CSP/tab Service/ button Remove remembered passwords(see Fig. 1). In the window that opens, select the item User In chapter Delete all remembered passwords private keys and press the button OK.

Rice. 1. Removing remembered passwords

3. Next, you need to reinstall the personal certificate through CryptoPro (see How to install a personal certificate?).

If, when reinstalling a certificate, the window Selecting a Key Container will be empty, or the required container will not be displayed in it, then use the following recommendations.

4. If a floppy disk is used as a key media, it should not be write-protected (on a write-protected floppy disk, both slots located in the corners of the media are open).

5. If a flash drive whose name has been changed is used as a key media, then you must return the previous name.

6. If a floppy disk or flash drive is used as the key container, you must ensure that at the root of the media there is a folder containing files: header, masks, masks2, name, primary, primary2. Files must have the extension .key, and the folder name format should be as follows: xxxxxx.000.

If the folder with the listed files is not on the floppy disk (flash drive), then the certificate is missing on it. You need to check whether the certificate is contained on other media.

If an error appears while working in the system, you must follow these steps to resolve it:

1. If this message appears when you try to open a document, it is often accompanied by error when decrypting data. To solve it, use the following recommendations.

2. When opening a document, try pressing the button several times Cancel in the key media request window that opens.

To do this you need to select the menu Start / Control Panel / Internet Options. Go to tab Content and press the button Certificates(see Fig. 2).

Rice. 2. Internet Options.

Rice. 3. “Personal” tab

After this you need to go to the tab Other users, if there are personal certificates in the list, they must be deleted. Only certificates from regulatory authorities should remain on this tab.
Remove certificates from storage Other users can also be done using

Thank you very much, Mikhail, everything was done promptly and most importantly it was clear to me... Since you and I found a common language. I would like to continue to communicate with you in the future. I hope for fruitful cooperation.

Olesya Mikhailovna - General Director LLC "VKS"

On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company further prosperity!

Guskova Liliya Ivanovna - manager. State Unitary Enterprise "SAP"

Thank you, Mikhail, very much for your help with the design. Very qualified employee +5!

Nadiya Shamilyevna - entrepreneur IP Anoshkina

On behalf of the AKB-Auto company and on my own behalf, I express my gratitude to you and all the employees of your company for the productive and high-quality work, sensitivity to client requirements and efficiency in the execution of ordered work.

Nasibullina Alfira - Senior Manager"AKB-Auto"

I would like to thank consultant Mikhail for his excellent work, timely and complete consultations. He is very attentive to the client’s problems and questions, promptly solving the most difficult situations for me. It's a pleasure to work with Mikhail!!! Now I will recommend your company to my clients and friends. And the technical support consultants are also very polite, attentive, and helped with the difficult installation of the key. Thank you!!!

Olga Sevostyanova.

Purchasing the key turned out to be very easy and even pleasant. Many thanks to manager Mikhail for his assistance. Explains complex and difficult-to-understand things succinctly, but very clearly. Besides, I called the hotline toll free line and left an application online, together with Mikhail. They made a key for me in 2 business days. In general, I recommend it if you are saving your time, but at the same time want to have an understanding of what you are buying and what you are paying for. Thank you.

Levitsky Alexander Konstantinovich Samara

Personal thanks to consultant Mikhail Vladimirovich for prompt consultation and work on expediting the receipt of an electronic signature certificate. During the preliminary consultation, the optimal set of individual services is selected. The end result is received immediately.

Stoyanova N.L. - Chief Accountant LLC "SITECRIM"

thanks for operational work and competent help! I was very pleased with the consultation!

Dmitry Fomin

Expert System LLC thanks consultant Mikhail for his prompt work! We wish your company growth and prosperity!

Sukhanova M.S. - AppraiserExpert System LLC, Volgograd

Thanks to the consultant, who introduced himself as Mikhail, for his efficiency in working with clients.

Ponomarev Stepan Gennadievich

Many thanks to consultant Mikhail for his assistance in obtaining the digital signature. For prompt work and advice on issues arising during the registration process.

Leonid Nekrasov

The company, represented by consultant Mikhail, does the impossible! Acceleration of accreditation in less than 1 hour! Payment upon delivery of the service. I thought this wouldn't happen. With full responsibility, I can advise you to contact the Center for Issuing Electronic Signatures.